| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022050614100 | ticket-202204240838 | 2022/5/6 10:13:17 | 7*24*NCD | 210231A2X9X183000029 坏件申请rma | ||||||||||||
| 2022050632595 | ticket-202205050318 | ETJLC-220506-001 | 2022/5/6 11:31:15 | 119833438 | 210231A2KLX198000WN2 | 210231A2KLX21B00094F | 7*24软件服务 | 2022/5/6 12:30:12 | 2022/5/6 12:03:40 | 2022/5/7 10:00:44 | 许晓东 | [腾讯RMA申请]网络设备接口模块210231A2KLX198000WN2故障申请,麻烦RMA | ||||
| 2022050681086 | ticket-202205060580 | EHZLC-220506-002 | 2022/5/6 14:48:06 | 1810000085053 | 210231A2KLX196000223 | 210231A2KLX2170001XX | 7*24*NCD | 2022/5/6 16:00:41 | 2022/5/6 15:36:35 | 2022/5/7 14:00:00 | 张怡 | [腾讯RMA申请]网络设备接口模块210231A2KLX196000223故障申请,麻烦RMA | ||||
| 2022050658829 | ticket-202205060080 | ECQLC-220507-001 | 2022/5/6 16:09:12 | 119671227 | 210231A5CHH198000331 | 210231A5CHH2160C00F4 | 7*24*NCD | 2022/5/7 11:00:24 | 2022/5/7 10:58:26 | 2022/5/9 12:24:00 | 杨颜荧 | RMA 坏件：210231A5CHH198000331 | ||||
| 2022050667331 | ticket-202205040452 | EGZLC-220506-003 | 2022/5/6 17:53:30 | 1310000044711 | 210231A2KLX199000DJ2 | 210231A2KLX21B0007MG | 7*24*NCD | 2022/5/6 18:30:02 | 2022/5/6 18:14:29 | 2022/5/7 11:29:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A2KLX199000DJ2故障申请,麻烦RMA | ||||
| 2022050704725 | ticket-202205051040 | ENJLC-220507-002 | 2022/5/7 14:03:25 | 1880000087545 | 210231A0A6X211000B44 | 210231A0A6N20B00055Z | 7*24软件服务 | 2022/5/7 16:30:09 | 2022/5/7 16:18:02 | 2022/5/8 9:45:00 | 张萍 | [腾讯RMA申请]网络设备接口模块210231A0A6X211000B44故障申请,麻烦RMA | ||||
| 2022050754992 | ticket-202205050952 | ECQLC-220507-002 | 2022/5/7 16:19:20 | 120395600 | 210231AEW9H2190C0053 | 210231AEW9H20A000044 | 5*8*NBD | 2022/5/7 17:30:18 | 2022/5/7 17:00:58 | 2022/5/9 14:11:00 | 杨丹凌 | 坏件SN：210231AEW9H2190C0053 板卡故障，请尽快RMA CQ-TH-M3109-J09-TCS83H-GPULC-002(11.245.144.5) Eth100GE3-22这个口打环起不来，换到3-30口，观察稳定 | ||||
| 2022050991483 | ticket-202205010518 | ESZLC-220509-001 | 2022/5/9 11:14:07 | 1310000064978 | 210235A2NWP20A00008Y | 210235A2NWP223000051 | 5*8*NBD | 2022/5/9 12:00:10 | 2022/5/9 11:55:05 | 2022/5/10 15:30:00 | 邹志军 | 设备海力士内存故障，请RMA | ||||
| 2022050987467 | ticket-202204300272 | ETJLC-220509-001 | 2022/5/9 11:16:20 | 119833745 | 210235A2NWP20A000044 | 210235A2NWP22300005P | 5*8*NBD | 2022/5/9 12:00:10 | 2022/5/9 11:28:33 | 2022/5/10 10:00:12 | 杨文静 | 设备海力士内存故障，请RMA | ||||
| 2022050948876 | ticket-202204290444 | ESZLC-220509-002 | 2022/5/9 11:18:49 | 1310000064979 | 210235A2NWP20A00008T | 210235A2NWP2220001MY | 5*8*NBD | 2022/5/9 12:00:10 | 2022/5/9 11:54:29 | 2022/5/10 16:30:00 | 陈磊2 | 海力士内存故障，请RMA | ||||
| 2022050952647 | ticket-202204290372 | ESHLC-220608-003 | 2022/5/9 11:21:47 | 1310000041425 | 210235A2NWP2130000RX | 210235A2NWP2220002QJ | 5*8*NBD | 2022/6/8 17:01:09 | 2022/6/8 16:35:15 | 2022/6/14 14:43:00 | 施烨亮 | 海力士内存故障，请RMA | ||||
| 2022050986054 | ticket-202204221422 | EGZLC-220509-002 | 2022/5/9 11:27:34 | 1310000044746 | 210235A2NWP2130000DN | 210235A2NWP22300004Y | 5*8*NBD | 2022/5/9 12:30:14 | 2022/5/9 12:03:00 | 2022/5/10 15:49:00 | 周俊2 | 海力士内存故障，请RMA | ||||
| 2022050908815 | ticket-202202161204 | ETJLC-220509-002 | 2022/5/9 11:31:14 | 119833746 | 210235A2NWP20B000003 | 210235A2NWP223000054 | 5*8*NBD | 2022/5/9 12:00:10 | 2022/5/9 11:54:54 | 2022/5/10 10:00:29 | 杨文静 | 海力士内存故障，请RMA | ||||
| 2022050906159 | ticket-202204190498 | ESZLC-220509-003 | 2022/5/9 11:33:21 | 1310000064978 | 210235A2NWP20A00005X | 210235A2NWP2220002RR | 5*8*NBD | 2022/5/9 12:00:10 | 2022/5/9 11:55:48 | 2022/5/10 15:30:00 | 邹志军 | 海力士内存故障，请RMA | ||||
| 2022050925541 | ticket-202202280816 | EGZLC-220509-003 | 2022/5/9 11:36:34 | 1310000044746 | 210235A2NWP20B00005X | 210235A2NWP2220001NK | 5*8*NBD | 2022/5/9 12:30:14 | 2022/5/9 12:03:00 | 2022/5/10 15:49:00 | 周俊2 | 海力士内存故障，请RMA |