| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022042786494 | ticket-202204270226 | ECQLC-220427-001 | 2022/4/27 17:43:28 | 114698301 | 210231A5LLN18400018W | 210231A5LLX20B0001LJ | 7*24*NCD | 2022/4/28 10:00:21 | 2022/4/27 0:00:00 | 2022/4/28 14:50:00 | 杨颜荧 | [腾讯RMA申请]网络设备接口模块210231A5LLN18400018W故障申请,麻烦RMA | ||||
| 2022042896871 | ticket-202204270842 | ESZLC-220428-003 | 2022/4/28 8:50:20 | 1310000064832 | 210231A2KLX166004237 | 210231A2KLX2170003MT | 7*24*NCD | 2022/4/28 10:00:21 | 2022/4/28 9:49:33 | 2022/4/29 9:16:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2KLX166004237故障申请,麻烦RMA | ||||
| 2022042897931 | ticket-202204280310 | ESHLC-220510-007 | 2022/4/28 12:47:20 | 自提22051301 | 210231A5LLX19900017P | 210231A5LLX21300005B | 7*24*NCD | 2022/6/4 10:30:46 | 2022/5/13 10:00:00 | 2022/5/14 15:00:00 | elichchen | [腾讯RMA申请]网络设备接口模块210231A5LLX19900017P故障申请,麻烦RMA | ||||
| 2022042825605 | ticket-202204270916 | ESZLC-220428-005 | 2022/4/28 15:09:55 | 1310000064834 | 210231A2KLX21B0007MJ | 210231A2KLX2210000KD | 7*24*NCD | 2022/4/28 16:00:11 | 2022/4/28 15:32:20 | 2022/4/29 11:02:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2KLX21B0007MJ故障申请,麻烦RMA | ||||
| 2022042938839 | ticket-202204290144 | EBJLC-220429-007 | 2022/4/29 17:35:28 | 1810000086185 | 210231A5LLX20500035L | 210231A5LLX20B0000QP | 7*24*NCD | 2022/4/29 18:30:36 | 2022/4/29 18:09:14 | 2022/5/5 9:15:00 | 李静 | [腾讯RMA申请]网络设备接口模块210231A5LLX20500035L故障申请,麻烦RMA | ||||
| 2022042927849 | ticket-202204290002 | EGZLC-220429-001 | 2022/4/29 17:45:58 | 1310000044652 | 210231A2KLX20500090L | 210231A2KLX21B0008TR | 7*24软件服务 | 2022/5/1 14:30:46 | 2022/4/29 18:42:00 | 2022/5/5 17:19:45 | 魏晨 | [腾讯RMA申请]网络设备接口模块210231A2KLX20500090L故障申请,麻烦RMA | ||||
| 2022050107115 | ticket-202204300170 | ESZLC-220501-001 | 2022/5/1 12:26:24 | 1310000064842 | 210231A2E4X21700003R | 210231A2E4X2130001KQ | 7*24*NCD | 2022/5/1 13:30:37 | 2022/5/1 13:07:02 | 2022/5/1 14:20:00 | 覃淑娴 | 麻烦尽快rma | ||||
| 2022050502843 | ticket-202205010076 | ETJLC-220505-001 | 2022/5/5 9:02:16 | 119833717 | 210231A2E4X2160001KM | 210231A2E4X21500010C | 7*24*NCD | 2022/5/5 10:00:35 | 2022/5/5 10:00:00 | 2022/5/6 10:00:00 | 郭涛 | [腾讯RMA申请]网络设备接口模块210231A2E4X2160001KM故障申请,麻烦RMA | ||||
| 2022050528285 | ticket-202205010202 | EBJLC-220505-001 | 2022/5/5 10:20:29 | 1810000086183 | 210231A2KLX167000256 | 210231A2KLX21B000776 | 7*24*NCD | 2022/5/5 12:00:52 | 2022/5/5 11:46:03 | 2022/5/6 11:00:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167000256故障申请,麻烦RMA | ||||
| 2022050595254 | ticket-202205040230 | EBJLC-220505-002 | 2022/5/5 14:49:12 | 1810000086182 | 210231A2KLX165001140 | 210231A2KLX21B0008NN | 7*24*NCD | 2022/5/5 15:30:16 | 2022/5/5 15:09:08 | 2022/5/6 11:00:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX165001140故障申请,麻烦RMA | ||||
| 2022050559759 | ticket-202204290872 | ESZLC-220505-001 | 2022/5/5 15:02:54 | 1310000064935 | 210231A2KLX164001797 | 210231A2KLX2210000KY | 7*24*NCD | 2022/5/5 16:00:20 | 2022/5/5 15:30:32 | 2022/5/6 17:00:00 | 师志浩 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001797故障申请,麻烦RMA | ||||
| 2022050502212 | ticket-202205040484 | EGZLC-220505-004 | 2022/5/5 17:46:58 | 1310000044689 | 210231A0A6X209000B6M | 210231A0A6X2210008R1 | 7*24软件服务 | 2022/5/5 18:30:41 | 2022/5/5 18:04:38 | 2022/5/6 11:05:00 | 韦朝彬 | [腾讯RMA申请]网络设备接口模块210231A0A6X209000B6M故障申请,麻烦RMA | ||||
| 2022050584371 | ticket-202205020500 | EXALC-220505-002 | 2022/5/5 19:09:13 | 1710000386497 | 210231A5LLX2060001LC | 210231A5LLX20B00006K | 7*24*NCD | 2022/5/6 9:30:47 | 2022/5/6 9:07:07 | 2022/5/6 10:35:00 | 夏群利 | [腾讯RMA申请]网络设备接口模块210231A5LLX2060001LC故障申请,麻烦RMA | ||||
| 2022050680769 | ticket-202204290190 | 2022/5/6 9:25:05 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4PQH20C000736故障申请,麻烦RMA | ||||||||||||
| 2022050671186 | ticket-202205060120 | ESJLC-220506-001 | 2022/5/6 10:04:42 | 120008277 | 210231A5LLX20A00007S | 210231A5LLX206000426 | 7*24*NCD | 2022/5/6 13:00:16 | 2022/5/6 12:48:54 | 2022/5/7 11:00:00 | 吴宇森 | [腾讯RMA申请]网络设备接口模块210231A5LLX20A00007S故障申请,麻烦RMA |