| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022042002693 | ticket-202204180534 | EGZLC-220420-001 | 2022/4/20 14:48:07 | 1310000044511 | 210231AG7XP2180001ND | 210231A0QMH2220C02Q0 | 7*24软件服务 | 2022/4/20 17:00:20 | 2022/4/20 16:47:28 | 2022/4/21 9:37:00 | 吕金泽 | [腾讯RMA申请]网络设备电源210231AG7XP2180001ND故障申请,麻烦RMA | ||||
| 2022042076490 | ticket-202204151342 | 2022/4/20 16:17:04 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4QDB218000001故障申请,麻烦RMA | ||||||||||||
| 2022042044096 | ticket-202204190984 | EHKGLC-220420-001 | 2022/4/20 16:21:54 | 2204200002 | 210231A5LLN1810013KG | 210231A5LLX20B000064 | 7*24*NCD | 2022/4/22 15:00:42 | 2022/4/20 17:30:00 | 2022/4/21 15:30:00 | 香港-联通将军澳 | [腾讯RMA申请]网络设备接口模块210231A5LLN1810013KG故障申请,麻烦RMA | ||||
| 2022042226942 | ticket-202204200590 | EBJLC-220422-001 | 2022/4/22 10:00:58 | 1810000094657 | 210231A2KLX167002149 | 210231A2KLX21B0007X4 | 7*24*NCD | 2022/4/22 12:00:17 | 2022/4/22 11:58:07 | 2022/4/24 10:30:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002149故障申请,麻烦RMA | ||||
| 2022042273574 | ticket-202204200996 | ENJLC-220512-004 | 2022/4/22 17:13:16 | 1880000087578 | 210231A2KLX1990003CF | 210231A2KLX2120003G4 | 7*24*NCD | 2022/5/12 18:01:02 | 2022/5/12 17:40:16 | 2022/5/16 21:35:00 | 嵇浩杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX1990003CF故障申请,麻烦RMA | ||||
| 2022042497704 | ticket-202204150856 | 2022/4/24 11:39:43 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4PQH204000405故障申请,麻烦RMA | ||||||||||||
| 2022042562240 | ticket-202204240618 | ECDLC-220425-001 | 2022/4/25 14:11:36 | 119751809 | 210231A2KLX166001215 | 210231A2KLX21B00078C | 7*24*NCD | 2022/4/25 16:30:58 | 2022/4/25 16:01:24 | 2022/4/26 10:20:00 | 邓利琼 | [腾讯RMA申请]网络设备接口模块210231A2KLX166001215故障申请,麻烦RMA | ||||
| 2022042545935 | ticket-202204220556 | ENJLC-220425-003 | 2022/4/25 14:17:01 | 1880000087485 | 210231A5LLX2060001XJ | 210231A5LLX21300004Q | 7*24*NCD | 2022/4/25 15:30:50 | 2022/4/25 15:10:20 | 2022/4/26 9:37:00 | 吴春军 | rma 坏件：210231A5LLX2060001XJ | ||||
| 2022042699928 | ticket-202204240536 | ESZLC-220426-001 | 2022/4/26 11:35:33 | 1310000064826 | 210231A2KLX164001701 | 210231A2KLX21B0007MK | 7*24*NCD | 2022/4/26 12:30:44 | 2022/4/26 12:03:39 | 2022/4/27 10:00:00 | 师志浩 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001701故障申请,麻烦RMA | ||||
| 2022042671459 | ticket-202204260370 | ESZLC-220426-002 | 2022/4/26 12:49:40 | 1310000064827 | 210231A5LLN1840001DS | 210231A5LLX21300002C | 7*24*NCD | 2022/4/26 13:30:53 | 2022/4/26 13:11:17 | 2022/4/27 8:53:00 | 李星威 | [腾讯RMA申请]网络设备接口模块210231A5LLN1840001DS故障申请,麻烦RMA | ||||
| 2022042640033 | ticket-202204250680 | ESZLC-220426-004 | 2022/4/26 14:35:05 | 1310000064829 | 210231A2KLX166004763 | 210231A2KLX21B0007BT | 7*24*NCD | 2022/4/26 15:30:09 | 2022/4/26 15:17:54 | 2022/4/27 11:02:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2KLX166004763故障申请,麻烦RMA | ||||
| 2022042681722 | ticket-202204250670 | ESZLC-220426-005 | 2022/4/26 14:35:50 | 1310000064829 | 210231A2KLX166004757 | 210231A2KLX21B0007MJ | 7*24*NCD | 2022/4/26 15:30:09 | 2022/4/26 15:17:54 | 2022/4/27 11:02:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2KLX166004757故障申请,麻烦RMA | ||||
| 2022042729764 | ticket-202204270806 | 2022/4/27 15:18:38 | 7*24软件服务 | 申请RMA，坏件SN：210231A4XHH2210CG1B2 | ||||||||||||
| 2022042727987 | ticket-202204260666 | 2022/4/27 15:35:02 | 7*24*NCD | 坏件SN：210231A3C4H172000003 SH-QP-2204-H06-H12508AF-LC-01(100.127.154.7)FortyGigE6/0/10端口打环起不来，换在FortyGigE6/0/28口测试可以起来 | ||||||||||||
| 2022042793317 | ticket-202204270978 | EGZLC-220427-001 | 2022/4/27 17:13:34 | 1310000044620 | 210231AEW9H21A0C0026 | 210231AEW9H2160C00GW | 5*8*NBD | 2022/4/27 18:30:56 | 2022/4/27 18:14:36 | 2022/4/28 10:20:00 | 周俊2 | 申请RMA，坏件SN：210231AEW9H21A0C0026 |