| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022041503973 | ticket-202204131142 | ENJLC-220415-003 | 2022/4/15 17:48:46 | 210231A2KLN19400059L | 7*24*NCD | 嵇浩杰 | [腾讯RMA申请]网络设备接口模块210231A2KLN19400059L故障申请,麻烦RMA | |||||||||
| 2022041572373 | ticket-202204131142 | ENJLC-220415-004 | 2022/4/15 17:50:17 | 210231A2KLN1940005G0 | 7*24*NCD | 嵇浩杰 | [腾讯RMA申请]网络设备接口模块210231A2KLN1940005G0故障申请,麻烦RMA | |||||||||
| 2022041532485 | ticket-202204151342 | ESHLC-220416-001 | 2022/4/15 23:38:46 | 自提2204180002 | 210231A4QDH201000057 | 210231A4QDH203000107 | 7*24*NCD | 2022/6/4 11:00:50 | 2022/4/18 12:00:00 | 2022/4/19 12:00:00 | 吴汉 | 板卡故障已下电隔离，请发起RMA | ||||
| 2022041800782 | ticket-202204131094 | 2022/4/18 10:07:13 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4PQH194000063故障申请,麻烦RMA | ||||||||||||
| 2022041863243 | ticket-202204130031 | ESHLC-220420-011 | 2022/4/18 10:44:32 | 自提2204220001 | 210231A2KLX15B002135 | 210231A2KLX21B00079L | 7*24*NCD | 2022/6/4 11:00:50 | 2022/4/22 14:00:00 | 2022/4/23 16:00:00 | 王祺 | [腾讯RMA申请]网络设备接口模块210231A2KLX15B002135故障申请,麻烦RMA | ||||
| 2022041857983 | ticket-202204090438 | ESHLC-220420-010 | 2022/4/18 10:50:10 | 自提2204220001 | 210231A2KLX15B002661 | 210231A2KLX21B0009LC | 7*24*NCD | 2022/6/4 11:00:50 | 2022/4/22 14:00:00 | 2022/4/23 16:00:00 | 王祺 | [腾讯RMA申请]网络设备接口模块210231A2KLX15B002661故障申请,麻烦RMA | ||||
| 2022041829135 | ticket-202204170568 | ETJLC-220418-001 | 2022/4/18 15:44:13 | 120005093 | 210231A2KLX198000WN4 | 210231A2KLX2170001Y9 | 7*24软件服务 | 2022/4/18 17:21:45 | 2022/4/19 10:00:00 | 许晓东 | [腾讯RMA申请]网络设备接口模块210231A2KLX198000WN4故障申请,麻烦RMA | |||||
| 2022041807414 | ticket-202204180808 | ESHLC-220420-009 | 2022/4/18 16:53:41 | 自提2204220003 | 210235A2NVH213000026 | 210235A2NVH2190C0002 | 5*8*NBD | 2022/6/4 11:00:50 | 2022/4/22 15:00:00 | 2022/4/23 10:00:00 | 施烨亮 | 坏件SN：210235A2NVH213000026 请尽快RMA | ||||
| 2022041851821 | ticket-202204180828 | ESZLC-220418-004 | 2022/4/18 17:12:32 | 1310000064744 | 210235A2NVH20C000055 | 210235A2NVH213000116 | 5*8*NBD | 2022/4/18 18:00:43 | 2022/4/18 17:38:54 | 2022/4/20 18:00:00 | 邹志军 | 坏件SN：210235A2NVH20C000055 请尽快安排RMA | ||||
| 2022041896786 | ticket-202204180840 | ETJLC-220418-002 | 2022/4/18 17:24:11 | 120005091 | 210235A2NVH211000035 | 210235A2NVH2170C000B | 5*8*NBD | 2022/4/19 9:00:48 | 2022/4/19 8:38:31 | 2022/4/19 10:00:00 | 刘伟 | 坏件SN：210235A2NVH211000035 请尽快安排RMA | ||||
| 2022041836197 | ticket-202204180874 | EGZLC-220418-002 | 2022/4/18 17:34:19 | 1310000044488 | 210235A2NVH20C000068 | 210235A2NVH21A0C000G | 5*8*NBD | 2022/4/18 18:30:48 | 2022/4/18 18:21:22 | 2022/4/19 11:04:00 | 周俊2 | 坏件SN：210235A2NVH20C000068 请尽快安排RMA | ||||
| 2022041974967 | ticket-202204150260 | ENJLC-220419-001 | 2022/4/19 9:59:31 | 1880000087461 | 210231A5LLX2060004LD | 210231A5LLX20B00010C | 7*24*NCD | 2022/4/19 13:30:26 | 2022/4/19 13:11:19 | 2022/4/19 16:04:00 | 张萍 | [腾讯RMA申请]网络设备接口模块210231A5LLX2060004LD故障申请,麻烦RMA | ||||
| 2022041938830 | ticket-202204180236 | ESHLC-220420-008 | 2022/4/19 10:47:59 | 自提2204220004 | 210231A5LLX20800018S | 210231A5LLC2070002HD | 7*24*NCD | 2022/6/4 11:00:50 | 2022/4/22 12:00:00 | 2022/4/23 10:00:00 | 吴丽丽 | [腾讯RMA申请]网络设备接口模块210231A5LLX20800018S故障申请,麻烦RMA | ||||
| 2022041909013 | ticket-202204190828 | ENJLC-220419-004 | 2022/4/19 12:47:03 | 1880000087465 | 210231A4PQH2190C00H7 | 210231A4PQH2210C0003 | 7*24*NCD | 2022/4/19 13:30:26 | 2022/4/19 13:08:02 | 2022/4/19 16:04:00 | 张萍 | 申请RMA，坏件SN：210231A4PQH2190C00H7 | ||||
| 2022041956506 | ticket-202204180516 | EGZLC-220419-004 | 2022/4/19 18:05:36 | 1310000044508 | 210231AG7UH2150C007T | 210231ABV7N21B0000L3 | 5*8*NBD | 2022/4/20 9:00:12 | 2022/4/20 8:25:21 | 2022/4/21 11:21:00 | 李权威 | [腾讯RMA申请]网络设备电源210231AG7UH2150C007T故障申请,麻烦RMA |