| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022040747785 | ticket-202204070952 | ESHLC-220420-006 | 2022/4/7 17:04:30 | XRSHLC2205160001 | 210231A4PQH184000066 | 210231A4PQP22300G001 | 7*24*NCD | 2022/6/1 16:00:41 | 2022/5/26 0:00:00 | 2022/5/17 11:00:00 | 金晴伟 | 申请RMA，坏件SN：210231A4PQH184000066 | ||||
| 2022041102254 | ticket-202204100176 | 2022/4/11 9:46:51 | 7*24*NCD | 坏件SN：210235A2JMH213000004 设备故障，请尽快RMA | ||||||||||||
| 2022041144639 | ticket-202204080055 | EGZLC-220411-001 | 2022/4/11 11:04:32 | 1310000044418 | 210231A2KLX166001863 | 210231A2KLX21600029C | 7*24*NCD | 2022/4/11 14:53:55 | 2022/4/12 15:42:00 | 范志江 | [腾讯RMA申请]网络设备接口模块210231A2KLX166001863故障申请,麻烦RMA | |||||
| 2022041140344 | ticket-202202170070 | ETJLC-220411-002 | 2022/4/11 11:54:38 | 120005973 | 210235A2NWP20C000184 | 210235A2NWP2220002R1 | 5*8*NBD | 2022/4/12 8:37:56 | 2022/4/12 10:00:00 | 刘伟 | 设备内存故障，请RMA | |||||
| 2022041137842 | ticket-202202090886 | ETJLC-220411-003 | 2022/4/11 12:10:48 | 120005973 | 210235A2NWP21100002R | 210235A2NWP2220002Q7 | 5*8*NBD | 2022/4/12 8:37:56 | 2022/4/12 10:00:00 | 刘伟 | 设备内存故障，请RMA整机 | |||||
| 2022041186281 | ticket-202202280184 | ETJLC-220411-004 | 2022/4/11 12:12:52 | 120005973 | 210235A2NWP2130001Z5 | 210235A2NWP2220002QL | 5*8*NBD | 2022/4/11 16:00:00 | 2022/4/12 10:00:00 | 刘伟 | 设备内存故障，请整机RMA | |||||
| 2022041174113 | ticket-202202250490 | ETJLC-220411-005 | 2022/4/11 12:19:19 | 120005994 | 210235A2NWP20900002V | 210235A2NWP2220002Q4 | 5*8*NBD | 2022/4/11 16:00:00 | 2022/4/12 10:00:00 | 杨文静 | 设备内存故障，请RMA | |||||
| 2022041130946 | ticket-202202130192 | ESHLC-220510-008 | 2022/4/11 12:31:08 | XRSHLC2205160003 | 210235A2NWP20900005D | 210235A2NWP2220002QR | 5*8*NBD | 2022/6/1 16:00:41 | 2022/5/20 0:00:00 | 2022/6/17 14:00:00 | 陈敏 | 设备内存故障，请RMA整机 | ||||
| 2022041127580 | ticket-202202111112 | ETJLC-220411-006 | 2022/4/11 12:34:22 | 120005994 | 210235A2NWP20A00005B | 210235A2NWP2220002PS | 5*8*NBD | 2022/4/11 16:00:00 | 2022/4/12 10:00:00 | 杨文静 | 设备内存故障，请RMA整机 | |||||
| 2022041176606 | ticket-202204110082 | EBJLC-220411-004 | 2022/4/11 15:53:17 | 1810000094695 | 210231A2KLX198000P2T | 210231A2KLX21B000912 | 7*24软件服务 | 2022/4/11 16:44:40 | 2022/4/12 10:40:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX198000P2T故障申请,麻烦RMA | |||||
| 2022041154339 | ticket-202204100202 | ESZLC-220411-002 | 2022/4/11 16:18:22 | 1310000064645 | 210231ABV7H213002513 | 210231ABV7N2190001P5 | 5*8*NBD | 2022/4/11 16:42:48 | 2022/4/12 10:21:00 | 陈磊2 | [腾讯RMA申请]网络设备电源210231ABV7H213002513故障申请,麻烦RMA | |||||
| 2022041191720 | ticket-202204080484 | ESZLC-220411-003 | 2022/4/11 16:57:19 | 1310000064646 | 210231A5CHH211000924 | 210231A5CHH2150C00NY | 7*24*NCD | 2022/4/11 17:13:30 | 2022/4/11 19:00:00 | 李星威 | RMA 坏件：210231A5CHH211000924 | |||||
| 2022041308423 | ticket-202203290308 | 2022/4/13 9:56:16 | 7*24*NCD | [腾讯RMA申请]网络设备电源210231A2SNH174000248故障申请,麻烦RMA | ||||||||||||
| 2022041477855 | ticket-202204130418 | EGZLC-220414-001 | 2022/4/14 9:39:00 | 1310000044444 | 210231AG7XP2180002DH | 210231A0QMH2160C078H | 7*24软件服务 | 2022/4/14 10:13:10 | 2022/4/15 11:13:00 | 周俊2 | [腾讯RMA申请]网络设备电源210231AG7XP2180002DH故障申请,麻烦RMA | |||||
| 2022041507634 | ticket-202204140718 | ECDLC-220415-016 | 2022/4/15 11:28:27 | 119751808 | 210231A2KLX166003763 | 210231A2KLX21B0009KK | 7*24*NCD | 2022/4/15 13:52:46 | 2022/4/16 12:10:00 | 邓利琼 | [腾讯RMA申请]网络设备接口模块210231A2KLX166003763故障申请,麻烦RMA |