| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022033156690 | ticket-202203310668 | ETJLC-220331-002 | 2022/3/31 9:48:44 | 120005968 | 210235A2NWP20A00005H | 210235A2NWP2220003Q8 | 5*8*NBD | 2022/3/31 10:55:26 | 2022/4/1 10:00:00 | 杨文静 | 设备内存故障，请RMA | |||||
| 2022033163659 | ticket-202202090888 | ETJLC-220331-003 | 2022/3/31 9:51:01 | 120005968 | 210235A2NWP20B00001P | 210235A2NWP21A000052 | 5*8*NBD | 2022/3/31 10:54:37 | 2022/4/1 10:00:18 | 杨文静 | 设备内存故障，请RMA | |||||
| 2022033190566 | ticket-202202140594 | ETJLC-220331-004 | 2022/3/31 9:52:49 | SF1135914625033 | 210235A2NWP20B00002V | 210235A2NWP21A0000G4 | 5*8*NBD | 2022/3/31 11:46:57 | 2022/4/1 11:00:00 | 杨文静 | 内存故障，请RMA整机 | |||||
| 2022033179894 | ticket-202203220412 | EWLLC-220401-001 | 2022/3/31 16:04:23 | 120023844 | 210231ABV7H201000460 | 210231ABV7H209003665 | 7*24*NCD | 2022/4/1 10:00:00 | 2022/4/1 15:00:00 | 曹亮 | 坏件sn：210231ABV7H201000460 麻烦rma | |||||
| 2022033127836 | ticket-202203300694 | ESZLC-220401-001 | 2022/3/31 18:43:12 | 1310000064549 | 210231A2KLX164002372 | 210231A2KLX2170003CW | 7*24*NCD | 2022/4/1 11:29:31 | 2022/4/2 16:00:00 | 师志浩 | [腾讯RMA申请]网络设备接口模块210231A2KLX164002372故障申请,麻烦RMA | |||||
| 2022040110810 | ticket-202203240280 | ESZLC-220401-003 | 2022/4/1 10:21:43 | 1310000064549 | 210231A2KLX164002489 | 210231A2KLX2170003CJ | 7*24*NCD | 2022/4/1 11:29:53 | 2022/4/2 16:00:00 | 师志浩 | RMA 坏件：210231A2KLX164002489 | |||||
| 2022040131643 | ticket-202203300650 | EBJLC-220401-001 | 2022/4/1 15:36:04 | 1810000094503 | 210231AG7XP2170000Z0 | 210231A0QMH2210C029L | 7*24软件服务 | 2022/4/1 16:02:39 | 2022/4/2 9:30:00 | 周璐琪 | [腾讯RMA申请]网络设备电源210231AG7XP2170000Z0故障申请,麻烦RMA | |||||
| 2022040174851 | ticket-202203311526 | EGZLC-220401-001 | 2022/4/1 18:01:15 | 1310000044212 | 210231A5LLX20B0002LZ | 210231A5LLX2070003W7 | 7*24*NCD | 2022/4/1 18:38:05 | 2022/4/2 17:59:00 | 马集杰 | [腾讯RMA申请]网络设备接口模块210231A5LLX20B0002LZ故障申请,麻烦RMA | |||||
| 2022040282875 | ticket-202203280972 | EGZLC-220402-002 | 2022/4/2 9:45:20 | 1310000044326 | 210231A2KLX165002078 | 210231A2KLX2170003S6 | 7*24*NCD | 2022/4/2 14:56:06 | 2022/4/3 9:31:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A2KLX165002078故障申请,麻烦RMA | |||||
| 2022040229768 | ticket-202204020284 | EBJLC-220402-024 | 2022/4/2 15:14:18 | 1810000094508 | 210231A5LLX19A0000G8 | 210231A5LLX2070002CP | 7*24*NCD | 2022/4/2 15:39:43 | 2022/4/3 10:25:00 | 李静 | [腾讯RMA申请]网络设备接口模块210231A5LLX19A0000G8故障申请,麻烦RMA | |||||
| 2022040218451 | ticket-202204011390 | ETJLC-220402-002 | 2022/4/2 17:38:17 | 120005948 | 210231A4B1X2070000N3 | 210231A4B1X2080009B9 | 7*24*NCD | 2022/4/6 8:00:00 | 2022/4/6 10:00:00 | 郭涛 | [腾讯RMA申请]网络设备接口模块210231A4B1X2070000N3故障申请,麻烦RMA | |||||
| 2022040638392 | ticket-202204040086 | EBJLC-220406-003 | 2022/4/6 15:42:44 | 1810000094513 | 210231A2KLX19C000160 | 210231A2KLX21B0008QM | 7*24*NCD | 2022/4/6 16:42:23 | 2022/4/7 11:28:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX19C000160故障申请,麻烦RMA | |||||
| 2022040623126 | ticket-202204020918 | ESHLC-220406-002 | 2022/4/6 18:17:39 | 210231A2KLX159001245 | 7*24*NCD | 张黎洁 | [腾讯RMA申请]网络设备接口模块210231A2KLX159001245故障申请,麻烦RMA | |||||||||
| 2022040731468 | ticket-202204060182 | ESZLC-220407-001 | 2022/4/7 10:00:31 | 1310000064634 | 210231A5CHH20A000606 | 210231A5CHH207002223 | 7*24*NCD | 2022/4/7 16:42:51 | 2022/4/8 8:50:00 | 李星威 | RMA 坏件：210231A5CHH20A000606 | |||||
| 2022040782409 | ticket-202203220432 | ESHLC-220420-007 | 2022/4/7 14:50:19 | 自提2204220005 | 210231A5CHH211000135 | 210231A5CHH2190C01TN | 7*24*NCD | 2022/6/4 11:00:50 | 2022/4/22 13:00:00 | 2022/4/23 11:00:00 | elichchen | 210231A5CHH211000135 坏件申请rma |