| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022032568768 | ticket-202203090796 | EBJLC-220325-001 | 2022/3/25 10:25:33 | 1810000095645 | 210231A2KLX1850009CS | 210231A2KLX21B000799 | 7*24*NCD | 2022/3/25 11:53:38 | 2022/3/28 10:00:00 | 周杰 | 请rma支持 | |||||
| 2022032520595 | ticket-202203250446 | ESZLC-220325-001 | 2022/3/25 11:06:03 | 1310000064491 | 210235A2NWP20A00005L | 210235A2NWP21A000057 | 5*8*NBD | 2022/3/25 17:24:10 | 2022/3/28 12:00:00 | 邹志军 | 设备内存故障，请RMA | |||||
| 2022032543168 | ticket-202203241058 | ESZLC-220325-002 | 2022/3/25 15:01:17 | 1310000064493 | 210231A2KLX164001123 | 210231A2KLX21B000775 | 7*24*NCD | 2022/3/25 17:24:48 | 2022/3/28 11:00:00 | 师志浩 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001123故障申请,麻烦RMA | |||||
| 2022032566997 | ticket-202203250284 | ESHLC-220325-004 | 2022/3/25 17:36:17 | KY4000041393684 | 210231A2KLX2040001DG | 210231A2KLX21B0008PK | 7*24*4 | 2022/3/25 18:08:14 | 2022/6/6 10:23:12 | 陈敏 | [腾讯RMA申请]网络设备接口模块210231A2KLX2040001DG故障申请,麻烦RMA | |||||
| 2022032559667 | ticket-202203250284 | ESHLC-220325-005 | 2022/3/25 17:36:20 | KY4000041393684 | 210231A2KLX2040001J7 | 210231A2KLX21B0008QK | 7*24*4 | 2022/3/25 18:08:14 | 2022/6/6 10:23:12 | 陈敏 | [腾讯RMA申请]网络设备接口模块210231A2KLX2040001J7故障申请,麻烦RMA | |||||
| 2022032834575 | ticket-202203240924 | ESZLC-220328-001 | 2022/3/28 12:11:21 | 1310000064502 | 210231ABV7H213000886 | 210231ABV7N2160001R3 | 5*8*NBD | 2022/3/28 17:34:10 | 2022/3/29 10:13:00 | 李银妹 | 麻烦尽快rma' 等着换 | |||||
| 2022032804177 | ticket-202203270302 | ESZLC-220328-002 | 2022/3/28 16:05:16 | 1310000064500 | 210231A5LLN1840002VM | 210231A5LLX2130000R0 | 7*24*NCD | 2022/3/28 16:42:57 | 2022/3/29 14:00:00 | 陈磊2 | [腾讯RMA申请]网络设备接口模块210231A5LLN1840002VM故障申请,麻烦RMA | |||||
| 2022032968584 | ticket-202203290210 | ESZLC-220329-001 | 2022/3/29 16:22:44 | 1310000064507 | 210231A2KLX15B001554 | 210231A2KLX21B0008QN | 7*24*NCD | 2022/3/29 18:00:00 | 2022/3/30 10:00:00 | 师志浩 | [腾讯RMA申请]网络设备接口模块210231A2KLX15B001554故障申请,麻烦RMA | |||||
| 2022033086825 | ticket-202203270012 | ENJLC-220330-002 | 2022/3/30 15:45:29 | 1880000087249 | 210231A5LLX2080001MM | 210231A5LLX20700034X | 7*24*NCD | 2022/3/30 16:58:16 | 2022/3/31 11:37:00 | 闵嘉 | [腾讯RMA申请]网络设备接口模块210231A5LLX2080001MM故障申请,麻烦RMA | |||||
| 2022033152395 | ticket-202202280064 | ESZLC-220331-001 | 2022/3/31 9:31:08 | KY4000082304785 | 210235A2NWP20A00001J | 210235A2NWP21A00019R | 5*8*NBD | 2022/3/31 18:38:37 | 2022/4/2 14:42:58 | 邹志军 | 设备内存故障，请RMA | |||||
| 2022033196672 | ticket-202203310646 | ESZLC-220331-002 | 2022/3/31 9:34:32 | KY4000082304785 | 210235A2NWP20B00002W | 210235A2NWP21A00013W | 5*8*NBD | 2022/3/31 18:38:37 | 2022/4/2 14:42:58 | 邹志军 | 设备内存故障，请RMA | |||||
| 2022033122625 | ticket-202203310650 | ESZLC-220331-003 | 2022/3/31 9:39:01 | KY4000082304785 | 210235A2NWP20B00004M | 210235A2NWP21A0001J0 | 5*8*NBD | 2022/3/31 18:38:37 | 2022/4/2 14:42:58 | 邹志军 | 设备内存故障，请RMA | |||||
| 2022033148172 | ticket-202202130086 | ESZLC-220331-004 | 2022/3/31 9:41:04 | KY4000082304785 | 210235A2NWP20B00002K | 210235A2NWP21A0000KJ | 5*8*NBD | 2022/3/31 18:38:37 | 2022/4/2 14:42:58 | 邹志军 | 设备内存故障，请RMA | |||||
| 2022033120900 | ticket-202203310666 | ESZLC-220331-005 | 2022/3/31 9:43:22 | KY4000082304785 | 210235A2NWP20A00000W | 210235A2NWP21A0001H8 | 5*8*NBD | 2022/3/31 18:38:37 | 2022/4/2 14:42:58 | 邹志军 | 设备内存故障，请RMA | |||||
| 2022033126757 | ticket-202203050132 | ETJLC-220331-001 | 2022/3/31 9:46:26 | 120005968 | 210235A2NWP20900002L | 210235A2NWP2220002QF | 5*8*NBD | 2022/3/31 10:54:37 | 2022/4/1 10:00:18 | 杨文静 | 设备内存故障，请RMA |