| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022032119561 | ticket-202203180414 | ECDLC-220321-001 | 2022/3/21 16:40:18 | 119229279 | 210231A2KLX166003671 | 210231A2KLX21B0009L8 | 7*24*NCD | 2022/3/21 17:43:23 | 2022/3/22 14:30:38 | 邓利琼 | [腾讯RMA申请]网络设备接口模块210231A2KLX166003671故障申请,麻烦RMA | |||||
| 2022032199494 | ticket-202203180424 | ESZLC-220321-004 | 2022/3/21 17:55:15 | 1310000064366 | 210231A5LLX2060002BM | 210231A5LLX2130000VR | 7*24*NCD | 2022/3/21 18:20:49 | 2022/3/22 10:45:07 | 陈磊2 | [腾讯RMA申请]网络设备接口模块210231A5LLX2060002BM故障申请,麻烦RMA | |||||
| 2022032252344 | ticket-202203190500 | EBJLC-220322-005 | 2022/3/22 11:49:46 | 1810000095630 | 210231A2KLX167001237 | 210231A2KLX21A0004HN | 7*24*NCD | 2022/3/22 12:11:50 | 2022/3/23 10:20:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167001237故障申请,麻烦RMA | |||||
| 2022032267317 | ticket-202203200134 | EGZLC-220322-001 | 2022/3/22 15:52:18 | 1310000044074 | 210231A0QMH213013063 | 210231A0QMH2210C02Y2 | 7*24软件服务 | 2022/3/22 16:50:17 | 2022/3/23 11:03:00 | 周俊2 | [腾讯RMA申请]网络设备电源210231A0QMH213013063故障申请,麻烦RMA | |||||
| 2022032339648 | ticket-202203220254 | 2022/3/23 10:13:26 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4PQH19B000025故障申请,麻烦RMA | ||||||||||||
| 2022032363054 | ticket-202203190538 | EGZLC-220323-002 | 2022/3/23 11:33:18 | 1310000044058 | 210231A5LLX201000081 | 210231A5LLX2130000BM | 7*24*NCD | 2022/3/23 13:30:44 | 2022/3/24 9:57:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A5LLX201000081故障申请,麻烦RMA | |||||
| 2022032386647 | ticket-202203230270 | EGZLC-220323-003 | 2022/3/23 11:49:36 | 1310000044056 | 210231A0QMH212000696 | 210231A0QMH2210C029B | 7*24软件服务 | 2022/3/23 14:42:13 | 2022/3/24 11:43:00 | 韦朝彬 | [腾讯RMA申请]网络设备电源210231A0QMH212000696故障申请,麻烦RMA | |||||
| 2022032364831 | ticket-202203130470 | ESHLC-220323-001 | 2022/3/23 16:43:29 | KY4000090389359 | 210231A5LLX20A00022V | 210231A5LLX2130000Q8 | 7*24*NCD | 2022/3/23 18:41:23 | 2022/3/25 16:12:46 | 马志权 | [腾讯RMA申请]网络设备接口模块210231A5LLX20A00022V故障申请,麻烦RMA | |||||
| 2022032342065 | ticket-202203060278 | ESHLC-220323-002 | 2022/3/23 16:45:25 | KY4000090389360 | 210231A0A6N11C000646 | 210231A0A6X2210008RW | 7*24软件服务 | 2022/3/23 18:41:28 | 2022/3/25 12:50:57 | 徐磊 | [腾讯RMA申请]网络设备接口模块210231A0A6N11C000646故障申请,麻烦RMA | |||||
| 2022032312356 | ticket-202203200066 | ESHLC-220323-003 | 2022/3/23 17:50:25 | 210231A0A6N125004834 | 7*24软件服务 | 黄佳辉 | [腾讯RMA申请]网络设备接口模块210231A0A6N125004834故障申请,麻烦RMA | |||||||||
| 2022032441918 | ticket-202203181382 | ESHLC-220324-001 | 2022/3/24 10:01:43 | KY4000021343311 | 210231A2KLX159001115 | 210231A2KLX21B0009K1 | 7*24*NCD | 2022/3/24 18:23:12 | 2022/3/25 11:35:17 | 张黎洁 | [腾讯RMA申请]网络设备接口模块210231A2KLX159001115故障申请,麻烦RMA | |||||
| 2022032443977 | ticket-202203220396 | ESHLC-220324-002 | 2022/3/24 10:07:35 | KY4000021343312 | 210231A5LLN1920000HZ | 210231A5LLX213000012 | 7*24*NCD | 2022/3/24 18:23:34 | 2022/3/25 14:40:16 | 黄佳辉 | [腾讯RMA申请]网络设备接口模块210231A5LLN1920000HZ故障申请,麻烦RMA | |||||
| 2022032455917 | ticket-202203171198 | EGZLC-220325-002 | 2022/3/24 15:16:25 | 1310000044116 | 210235A2NWP21A00012D | 210235A2NWP21A0000G2 | 5*8*NBD | 2022/3/25 15:54:26 | 2022/3/29 12:13:00 | 李权威 | 坏件SN：210235A2NWP21A00012D 设备故障，请尽快RMA | |||||
| 2022032424655 | ticket-202203230800 | ESHLC-220324-003 | 2022/3/24 17:43:48 | KY4000021343313 | 210231A5LLX1970000B7 | 210231A5LLX213000085 | 7*24*NCD | 2022/3/24 18:22:51 | 2022/6/1 18:13:00 | 徐磊 | [腾讯RMA申请]网络设备接口模块210231A5LLX1970000B7故障申请,麻烦RMA | |||||
| 2022032599676 | ticket-202203240580 | ESHLC-220325-001 | 2022/3/25 10:02:00 | KY4000041393681 | 210231A5CHH20A000733 | 210231A5CHH21B0C00MS | 7*24*NCD | 2022/3/25 18:09:06 | 2022/3/29 16:51:08 | 吴丽丽 | 坏件sn：210231A5CHH20A000733 麻烦尽快rma |