| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2020081897669 | ticket-202008170516 | ESZLC-200818-014 | 2020/8/18 15:49:03 | 1910000105958 | 210231A2KLX164000796 | 210231A2KLX206000732 | 7*24软件服务 | 2020/8/18 17:45:00 | 2020/8/18 22:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164000796故障申请,麻烦RMA | |||||
| 2020081901086 | ticket-202008170756 | EHHLC-200819-001 | 2020/8/19 11:29:26 | 111836337 | 210231A2KLX205000F27 | 210231A2KLX177000099 | 7*24软件服务 | 2020/8/19 15:36:00 | 2020/8/21 11:45:00 | 蒋婷 | 坏件SN：210231A2KLX205000F27，请安排RMA。 收件信息：内蒙古呼和浩特市回民区光明路创美戴斯酒店东100米一团火 屈红利13674886751 | |||||
| 2020081981905 | ticket-202008181158 | ESZLC-200820-001 | 2020/8/19 15:08:46 | 1910000105990 | 210231A0A8N135000089 | 210231A0A8N149000377 | 7*24*NCD | 2020/8/20 8:36:00 | 2020/8/20 12:20:00 | 陈玉山 | [腾讯RMA申请]网络设备接口模块210231A0A8N135000089故障申请,麻烦RMA | |||||
| 2020081962711 | ticket-202008190416 | ESHLC-200820-001 | 2020/8/19 15:37:02 | 1910000198981 | 210231A2KLX159001287 | 210231A2KLX2060006N2 | 7*24*NCD | 2020/8/20 8:58:00 | 2020/8/20 11:20:00 | 张黎洁 | [腾讯RMA申请]网络设备接口模块210231A2KLX159001287故障申请,麻烦RMA | |||||
| 2020081968173 | ticket-202008190292 | EBJLC-200820-001 | 2020/8/19 18:07:52 | 1810000057477 | 210231A2KLX167001190 | 210231A2KLX2060007BK | 7*24软件服务 | 2020/8/20 8:38:00 | 2020/8/20 12:00:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167001190故障申请,麻烦RMA | |||||
| 2020082076328 | ticket-202008171046 | EBJLC-200820-004 | 2020/8/20 10:54:47 | 1810000057480 | 210231A0A6N10A000162 | 210231A0A6N208000001 | 7*24软件服务 | 2020/8/20 17:37:00 | 2020/8/21 8:28:00 | 周璐琪 | [腾讯RMA申请]网络设备接口模块210231A0A6N10A000162故障申请,麻烦RMA | |||||
| 2020082181670 | ticket-202008191500 | ENJLC-200821-001 | 2020/8/21 9:41:39 | 1910000056649 | 210231A9V9N19B0000FF | G20231A9V90601KK | 5*8*NBD | 2020/8/21 14:14:00 | 2020/8/23 9:19:00 | 闵嘉 | [腾讯RMA申请]网络设备接口模块CN9AB7002K故障申请,麻烦RMA | |||||
| 2020082172089 | ticket-202008191482 | ESHLC-200824-001 | 2020/8/21 11:34:31 | 1910000198867 | 210231A2KLX159001399 | 210231A2KLN20800000D | 7*24*NCD | 2020/8/24 10:56:00 | 2020/8/24 13:30:00 | 张黎洁 | [腾讯RMA申请]网络设备接口模块210231A2KLX159001399故障申请,麻烦RMA | |||||
| 2020082103241 | ticket-202008200956 | EBJLC-200824-001 | 2020/8/21 14:27:31 | 1810000057484 | 210231A2KLX167000560 | 210231A2KLX206000789 | 7*24*NCD | 2020/8/24 11:12:00 | 2020/8/24 14:00:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167000560故障申请,麻烦RMA | |||||
| 2020082460642 | ticket-202008200800 | ESZLC-200824-004 | 2020/8/24 10:41:19 | 1910000106745 | 210231A2KLX164001760 | 210231A2KLX2060007B7 | 7*24*NCD | 2020/8/24 17:51:00 | 2020/8/25 11:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001760故障申请,麻烦RMA | |||||
| 2020082499573 | ticket-202008210812 | EBJLC-200824-007 | 2020/8/24 14:37:54 | 1810000057487 | 210231A2KLX15A001471 | 210231A2KLX205000H95 | 7*24软件服务 | 2020/8/24 17:35:00 | 2020/8/25 8:25:00 | 周璐琪 | [腾讯RMA申请]网络设备接口模块210231A2KLX15A001471故障申请,麻烦RMA | |||||
| 2020082431180 | ticket-202008240156 | ESZLC-200824-002 | 2020/8/24 14:52:49 | 1910000106745 | 210231A2E4N1810006BY | 210231A2E4X2030001XT | CSSPD | 2020/8/24 17:51:00 | 2020/8/25 11:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2E4N1810006BY故障申请,麻烦RMA | |||||
| 2020082419811 | ticket-202008220448 | ENJLC-200824-002 | 2020/8/24 15:16:14 | 1910000054909 | 210231A2KLX2060003PL | 210231A2KLX206000838 | 7*24软件服务 | 2020/8/24 16:30:00 | 2020/8/25 9:11:00 | 刘法 | [腾讯RMA申请]网络设备接口模块210231A2KLX2060003PL故障申请,麻烦RMA | |||||
| 2020082427040 | ticket-202008200132 | ESZLC-200824-003 | 2020/8/24 15:17:25 | 1910000106787 | 210231A2KLX181006H0J | 210231A2KLX2060006WY | 7*24*4 | 2020/8/24 17:51:00 | 2020/8/25 9:39:00 | 陈静 | [腾讯RMA申请]网络设备接口模块210231A2KLX181006H0J故障申请,麻烦RMA | |||||
| 2020082480557 | ticket-202008200132 | ESZLC-200824-005 | 2020/8/24 15:42:45 | 1910000106787 | 210231A2KLX181006GJ4 | 210231A2KLX2060007BG | 7*24*4 | 2020/8/24 17:51:00 | 2020/8/25 9:39:00 | 陈静 | [腾讯RMA申请]网络设备接口模块210231A2KLX181006GJ4故障申请,麻烦RMA |