| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022031894673 | ticket-202203180518 | ESZLC-220318-002 | 2022/3/18 10:40:55 | KY4000099211619 | 210235A2NWP20A00006T | 210235A2NWP2220002R6 | 5*8*NBD | 2022/3/18 18:18:28 | 2022/3/22 14:32:36 | 邹志军 | 设备内存故障，请RMA | |||||
| 2022031865450 | ticket-202202140600 | ESZLC-220318-003 | 2022/3/18 10:48:55 | KY4000099211619 | 210235A2NWP20A000030 | 210235A2NWP2220002RQ | 5*8*NBD | 2022/3/18 18:18:28 | 2022/3/22 14:32:36 | 邹志军 | 设备内存故障，请RMA | |||||
| 2022031865724 | ticket-202203050194 | ESZLC-220318-004 | 2022/3/18 10:51:20 | KY4000099211619 | 210235A2NWP20A00002H | 210235A2NWP2220002Q3 | 5*8*NBD | 2022/3/18 18:18:28 | 2022/3/22 14:32:36 | 邹志军 | 设备内存故障，请RMA | |||||
| 2022031816673 | ticket-202203010958 | ESZLC-220318-005 | 2022/3/18 11:08:26 | KY4000099211619 | 210235A2NWP20B000012 | 210235A2NWP2220002RM | 5*8*NBD | 2022/3/18 18:18:28 | 2022/3/22 14:32:36 | 邹志军 | 设备内存故障，请RMA | |||||
| 2022031883519 | ticket-202203180578 | ESZLC-220318-006 | 2022/3/18 11:13:01 | KY4000099211619 | 210235A2NWP20B00002F | 210235A2NWP2220002PY | 5*8*NBD | 2022/3/18 18:18:28 | 2022/3/22 14:32:36 | 邹志军 | 设备内存故障，请RMA | |||||
| 2022031867302 | ticket-202203180588 | ETJLC-220318-001 | 2022/3/18 11:17:24 | 119900906 | 210235A2NWP20A000079 | 210235A2NWP2220002PT | 5*8*NBD | 2022/3/18 13:59:13 | 2022/3/21 10:00:00 | 杨文静 | 设备内存故障，请RMA | |||||
| 2022031800023 | ticket-202203041164 | ETJLC-220318-002 | 2022/3/18 11:19:54 | 119900906 | 210235A2NWP20900002J | 210235A2NW92220001NL | 5*8*NBD | 2022/3/18 13:58:27 | 2022/3/21 10:00:00 | 杨文静 | 设备内存故障，请RMA | |||||
| 2022031837742 | ticket-202202250514 | ESHLC-220318-003 | 2022/3/18 11:22:15 | 1310000041376 | 210235A2NWP20900003Q | 210235A2NWP2220002RH | 5*8*NBD | 2022/3/18 12:00:22 | 2022/3/21 11:27:00 | 陈敏 | 设备内存故障，请RMA | |||||
| 2022031830365 | ticket-202203180598 | ESJLC-220318-003 | 2022/3/18 11:30:24 | 119352723 | 210235A2NWP2160000N1 | 210235A2NWP22100003T | 5*8*NBD | 2022/3/18 17:00:32 | 2022/3/21 14:39:06 | 何国娟 | Eth100GE54 端口故障 | |||||
| 2022031820806 | ticket-202203180602 | ESHLC-220318-004 | 2022/3/18 11:34:04 | 1310000041376 | 210235A2NWP209000017 | 210235A2NWP2220002PZ | 5*8*NBD | 2022/3/18 12:00:22 | 2022/3/21 11:27:00 | 陈敏 | 设备内存故障，请RMA | |||||
| 2022031806485 | ticket-202203180358 | EHKGLC-220321-001 | 2022/3/18 14:30:55 | 2203210001 | 210231A2KLX1860002FV | 210231A2KLN18B000024 | 7*24*NCD | 2022/3/21 10:50:00 | 2022/3/21 16:00:00 | 香港-联通将军澳 | [腾讯RMA申请]网络设备接口模块210231A2KLX1860002FV故障申请,麻烦RMA | |||||
| 2022031889895 | ticket-202203170914 | ECDLC-220318-001 | 2022/3/18 14:40:22 | 119297841 | 210231A2KLN182000BM1 | 210231A2KLX21B0007WG | 7*24*NCD | 2022/3/18 15:45:08 | 2022/3/21 15:00:00 | 黄婷婷 | [腾讯RMA申请]网络设备接口模块210231A2KLN182000BM1故障申请,麻烦RMA | |||||
| 2022031859034 | ticket-202203170682 | EBJLC-220318-005 | 2022/3/18 15:32:55 | 1810000095324 | 210231A2KLX206000FM2 | 210231A2KLX21B0008P0 | 7*24*NCD | 2022/3/18 15:58:48 | 2022/3/21 10:00:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX206000FM2故障申请,麻烦RMA | |||||
| 2022032177481 | ticket-202203180490 | ENJLC-220321-001 | 2022/3/21 9:36:31 | 70976863992 | 210231A2KLX165000791 | 210231A2KLX2170003H6 | 5*8*NBD | 2022/3/21 10:19:39 | 2022/3/23 14:15:00 | 嵇浩杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX165000791故障申请,麻烦RMA | |||||
| 2022032198650 | ticket-202203200560 | ESZLC-220321-002 | 2022/3/21 11:51:16 | 1310000064359 | 210231A2E4N18200007B | 210231A2E4X2150000XJ | CSSPD | 2022/3/21 18:22:10 | 2022/3/22 11:00:00 | 师志浩 | [腾讯RMA申请]网络设备接口模块210231A2E4N18200007B故障申请,麻烦RMA |