| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022030354002 | ticket-202203030818 | ESZLC-220303-005 | 2022/3/3 15:03:49 | SF1437686458880 | 210235A2NWP20A00001K | 210235A2NWP22100003N | 5*8*NBD | 2022/3/3 17:21:51 | 2022/3/4 11:39:20 | 陈磊2 | 设备内存批次故障，RMA整机 | |||||
| 2022030302420 | ticket-202203030822 | ESZLC-220303-004 | 2022/3/3 15:05:58 | SF1437686458880 | 210235A2NWP20A000035 | 210235A2NWP2220001MH | 5*8*NBD | 2022/3/3 17:21:51 | 2022/3/4 11:39:20 | 陈磊2 | 设备内存批次故障，RMA整机 | |||||
| 2022030307723 | ticket-202203030870 | ESZLC-220303-007 | 2022/3/3 15:43:49 | SF1437686458880 | 210235A2NWP20A00007Y | 210235A2NWP2220001MG | 5*8*NBD | 2022/3/3 17:21:51 | 2022/3/4 11:39:20 | 陈磊2 | 海力士内存批次问题i，请RMA整机 | |||||
| 2022030327882 | ticket-202203030880 | ESZLC-220303-008 | 2022/3/3 15:47:10 | SF1437686458880 | 210235A2NWP20A00003D | 210235A2NWP2220001NB | 5*8*NBD | 2022/3/3 17:21:51 | 2022/3/4 11:39:20 | 陈磊2 | 海力士内存批次问题，RMA整机 | |||||
| 2022030444905 | ticket-202203031076 | ECDLC-220304-002 | 2022/3/4 14:31:21 | 119297835 | 210231A2KLX166001517 | 210231A2KLX21700038J | 7*24*NCD | 2022/3/4 17:13:45 | 2022/3/5 17:00:00 | 邓利琼 | [腾讯RMA申请]网络设备接口模块210231A2KLX166001517故障申请,麻烦RMA | |||||
| 2022030499373 | ticket-202202250852 | ENJLC-220304-001 | 2022/3/4 15:23:17 | 1910000469992 | 210231A0QMH2150C00MT | 210231A0QMH2210C030J | 7*24软件服务 | 2022/3/4 16:25:08 | 2022/3/7 10:55:00 | 闵嘉 | [腾讯RMA申请]网络设备电源210231A0QMH2150C00MT故障申请,麻烦RMA | |||||
| 2022030422412 | ticket-202203031304 | EBJLC-220304-009 | 2022/3/4 15:50:45 | 1810000095188 | 210231A2KLN1910000ZV | 210231A2KLX21600028T | 7*24软件服务 | 2022/3/4 17:21:40 | 2022/3/7 16:00:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLN1910000ZV故障申请,麻烦RMA | |||||
| 2022030426626 | ticket-202203030684 | EBJLC-220304-010 | 2022/3/4 15:52:40 | 1810000095188 | 210231A2KLX167000464 | 210231A2KLX2130006VR | 7*24*NCD | 2022/3/4 17:21:40 | 2022/3/7 16:00:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167000464故障申请,麻烦RMA | |||||
| 2022030491968 | ticket-202203030764 | EHKGLC-220307-002 | 2022/3/4 21:34:42 | 2203070002 | 210231A5LLN17A000284 | 210231A5LLX20A0003M8 | 7*24*NCD | 2022/3/7 14:00:00 | 2022/3/8 10:00:00 | 香港-联通将军澳 | [腾讯RMA申请]网络设备接口模块210231A5LLN17A000284故障申请,麻烦RMA | |||||
| 2022030558781 | ticket-202203050490 | EGZLC-220305-001 | 2022/3/5 22:07:17 | 1310000058071 | 210231A5CHH2170C0146 | 210231A5CHH2150C00J5 | 7*24*NCD | 2022/3/6 8:38:00 | 2022/3/7 16:44:00 | 魏晨 | [腾讯RMA申请]网络设备电源210231A5CHH2170C0146故障申请,麻烦RMA | |||||
| 2022030781126 | ticket-202203070638 | ESHLC-220307-004 | 2022/3/7 15:42:00 | 1310000041327 | 210231AEW9H2170C001L | 210231AEW9H2190C0024 | 5*8*NBD | 2022/3/7 16:32:26 | 2022/3/8 16:46:00 | 黄佳辉 | 申请RMA，坏件SN：210231AEW9H2170C001L | |||||
| 2022030712952 | ticket-202203070184 | EGZLC-220307-002 | 2022/3/7 16:53:14 | 1310000058054 | 210231A2E4X203000180 | 210231A2E4X2150000ZL | 7*24*NCD | 2022/3/7 17:40:00 | 2022/3/8 9:50:00 | 马集杰 | [腾讯RMA申请]网络设备接口模块210231A2E4X203000180故障申请,麻烦RMA | |||||
| 2022030726577 | ticket-202203040848 | ENJLC-220307-004 | 2022/3/7 17:34:40 | 1310000041324 | 210231A2KLN1940005BT | 210231A2KLX21B0009KS | 7*24*NCD | 2022/3/7 18:10:15 | 2022/3/8 8:33:00 | 嵇浩杰 | [腾讯RMA申请]网络设备接口模块210231A2KLN1940005BT故障申请,麻烦RMA | |||||
| 2022030810766 | ticket-202203070814 | EGZLC-220308-001 | 2022/3/8 11:45:37 | 1310000058033 | 210231A2KLX165002733 | 210231A2KLX21A0004HF | 7*24*NCD | 2022/3/8 17:00:00 | 2022/3/9 10:19:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A2KLX165002733故障申请,麻烦RMA | |||||
| 2022030853206 | ticket-202203020280 | EGZLC-220308-002 | 2022/3/8 14:24:32 | 1310000058038 | 210231A6USH184000029 | 210231A6USP21100000L | 7*24*NCD | 2022/3/8 17:00:00 | 2022/3/8 16:34:00 | 马集杰 | [腾讯RMA申请]网络设备风扇210231A6USH184000029故障申请,麻烦RMA |