| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022022833089 | ticket-202202260132 | ESZLC-220228-003 | 2022/2/28 16:19:31 | 1310000064216 | 210235A2NWP20A000020 | 210235A2NWP2220001M7 | 5*8*NBD | 2022/2/28 17:46:31 | 2022/3/1 10:25:00 | 陈磊2 | 设备内存批次故障，请RMA整机 | |||||
| 2022030129257 | ticket-202202170986 | ESHLC-220302-001 | 2022/3/1 9:49:23 | 1310000055529 | 210231A5LLX2010001F8 | 210231A5LLX2130000WG | 7*24*NCD | 2022/3/2 13:24:43 | 2022/3/3 11:11:00 | 马志权 | [腾讯RMA申请]网络设备接口模块210231A5LLX2010001F8故障申请,麻烦RMA | |||||
| 2022030196591 | ticket-202202260212 | EGZLC-220302-003 | 2022/3/1 10:02:41 | 1310000058110 | 210231A5LLX20100001S | 210231A5LLX20700037M | 7*24*NCD | 2022/3/2 14:40:00 | 2022/3/3 16:26:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A5LLX20100001S故障申请,麻烦RMA | |||||
| 2022030168301 | ticket-202202241356 | ESJLC-220302-001 | 2022/3/1 11:29:16 | SF1135914624762 | 210231A5LLX20A00046Y | 210231A5LLX2070002HR | 7*24*NCD | 2022/3/2 11:48:01 | 2022/3/3 16:43:00 | 成旭 | [腾讯RMA申请]网络设备接口模块210231A5LLX20A00046Y故障申请,麻烦RMA | |||||
| 2022030122068 | ticket-202202280026 | ESZLC-220301-001 | 2022/3/1 15:39:00 | 1310000064265 | 210231A0A6X2130007CB | 210231A0A6X21A000GQX | 7*24软件服务 | 2022/3/1 17:03:33 | 2022/3/2 9:37:00 | 邹志军 | [腾讯RMA申请]网络设备接口模块210231A0A6X2130007CB故障申请,麻烦RMA | |||||
| 2022030105895 | ticket-202202220200 | EXALC-220302-001 | 2022/3/1 16:11:26 | 1710000384339 | 210231A5LLX2050002VX | 210231A5LLX2070002XY | 7*24*NCD | 2022/3/2 12:24:06 | 2022/3/3 15:00:00 | 夏群利 | [腾讯RMA申请]网络设备接口模块210231A5LLX2050002VX故障申请,麻烦RMA | |||||
| 2022030223427 | ticket-202202260098 | ESHLC-220302-002 | 2022/3/2 10:13:35 | 1310000055564 | 210231A4UFX2090004YS | 210231A4UFX21700050P | 7*24*NCD | 2022/3/2 13:26:01 | 2022/3/4 8:21:00 | 徐磊 | 模块坏了 请RMA | |||||
| 2022030286596 | ticket-202202280918 | ECQLC-220302-002 | 2022/3/2 10:50:54 | 119671423 | 210231A2KLX16A000949 | 210231A2KLX20A000G1D | 7*24*NCD | 2022/3/2 11:59:46 | 2022/3/3 9:59:00 | 张佩 | [腾讯RMA申请]网络设备接口模块210231A2KLX16A000949故障申请,麻烦RMA | |||||
| 2022030224430 | ticket-202203010003 | EBJLC-220302-013 | 2022/3/2 16:32:28 | 1810000094198 | 210231A2E4X20100085P | 210231A2E4X2150000ZN | 7*24*NCD | 2022/3/2 16:52:30 | 2022/3/3 9:45:00 | 林景 | [腾讯RMA申请]网络设备接口模块210231A2E4X20100085P故障申请,麻烦RMA | |||||
| 2022030264386 | ticket-202203010003 | EBJLC-220302-014 | 2022/3/2 16:33:16 | 1810000094198 | 210231A2E4X2020003V1 | 210231A2E4X21500011M | 7*24*NCD | 2022/3/2 16:52:30 | 2022/3/3 9:45:00 | 林景 | [腾讯RMA申请]网络设备接口模块210231A2E4X2020003V1故障申请,麻烦RMA | |||||
| 2022030290613 | ticket-202202200598 | ESHLC-220302-005 | 2022/3/2 16:48:14 | 1310000041331 | 210231A2KLN168002347 | 210231A2KLX2170003HC | 7*24软件服务 | 2022/3/2 17:15:32 | 2022/3/3 9:14:00 | 翁玮敏 | [腾讯RMA申请]网络设备接口模块210231A2KLN168002347故障申请,麻烦RMA | |||||
| 2022030385132 | ticket-202202160964 | ESZLC-220303-003 | 2022/3/3 10:01:29 | SF1437686458880 | 210235A2NWP20A00004W | 210235A2NWP22100003Q | 5*8*NBD | 2022/3/3 17:23:35 | 2022/3/4 11:39:20 | 陈磊2 | 设备内存故障，请安排RMA | |||||
| 2022030303040 | ticket-202202140584 | ESZLC-220303-002 | 2022/3/3 10:06:35 | SF1413366555387 | 210235A2NWP2130000QK | 210235A2NWP221000041 | 5*8*NBD | 2022/3/3 17:23:45 | 2022/3/4 11:11:00 | 邹志军 | 设备内存故障，请RMA | |||||
| 2022030302123 | ticket-202202090884 | ESZLC-220303-001 | 2022/3/3 10:08:37 | SF1413366555387 | 210235A2NWP20A00007X | 210235A2NWP221000043 | 5*8*NBD | 2022/3/3 17:23:45 | 2022/3/4 11:11:00 | 邹志军 | 设备内存故障，请RMA | |||||
| 2022030345046 | ticket-202203020794 | ETJLC-220303-001 | 2022/3/3 14:34:23 | 119900884 | 210231A2KLX198000QDJ | 210231A2KLX21B000933 | 7*24软件服务 | 2022/3/3 15:20:06 | 2022/3/4 10:00:00 | 许晓东 | [腾讯RMA申请]网络设备接口模块210231A2KLX198000QDJ故障申请,麻烦RMA |