| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022021812372 | ticket-202111030802 | ETJLC-220218-002 | 2022/2/18 17:04:43 | 119833670 | 210231A5LLX20A0003DW | 210231A5LLX20B0000H0 | 7*24*NCD | 2022/2/18 17:22:28 | 2022/2/21 10:00:00 | 郭涛 | [腾讯RMA申请]网络设备接口模块210231A5LLX20A0003DW故障申请,麻烦RMA | |||||
| 2022022156440 | ticket-202202210444 | ETJLC-220221-001 | 2022/2/21 10:24:04 | 119833660 | 210231A4PQH19A000025 | 210231A4PQH2210CG09T | 7*24*NCD | 2022/2/21 10:43:57 | 2022/2/22 10:00:00 | 郭涛 | 申请RMA，坏件SN：210231A4PQH19A000025 | |||||
| 2022022194292 | ticket-202202181072 | ESZLC-220221-004 | 2022/2/21 11:42:48 | 1310000064157 | 210231A2KLX2090000D5 | 210231A2KLX21A0004BJ | 7*24*NCD | 2022/2/21 17:20:23 | 2022/2/22 17:00:00 | 师志浩 | [腾讯RMA申请]网络设备接口模块210231A2KLX2090000D5故障申请,麻烦RMA | |||||
| 2022022194541 | ticket-202202210550 | EBJLC-220221-001 | 2022/2/21 11:47:35 | 210235A2NWP2130000TB | 5*8*NBD | 王艳龙 | 坏件SN：210235A2NWP2130000TB 整机故障，请尽快RMA | |||||||||
| 2022022175816 | ticket-202202210556 | EBJLC-220221-002 | 2022/2/21 11:50:41 | 210235A2NWP2130000YZ | 5*8*NBD | 林景 | 坏件SN：210235A2NWP2130000YZ 整机故障，请尽快RMA | |||||||||
| 2022022135944 | ticket-202202210560 | ENJLC-220221-001 | 2022/2/21 12:25:30 | 210235A2NWP21300013H | 5*8*NBD | 张萍 | 坏件SN：210235A2NWP21300013H 整机故障，请尽快RMA | |||||||||
| 2022022181022 | ticket-202202210580 | ESHLC-220221-003 | 2022/2/21 12:28:49 | 210235A2NWP20900000F | 5*8*NBD | 陈敏 | 坏件SN：210235A2NWP20900000F 整机故障，请尽快RMA | |||||||||
| 2022022134024 | ticket-202202200928 | ESZLC-220222-001 | 2022/2/21 16:07:17 | 1310000064203 | 210231A2KLX166004797 | 210231A2KLX2160002CZ | 7*24*NCD | 2022/2/22 17:07:10 | 2022/2/23 9:46:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2KLX166004797故障申请,麻烦RMA | |||||
| 2022022163879 | ticket-202202200810 | 2022/2/21 16:09:53 | 7*24*NCD | RMA 坏件：210231A2KLX2050003XW 收件人信息： 蓝先生 13117710709 南宁市青秀区星湖路25号人保宿舍一栋四单元202RMA | ||||||||||||
| 2022022176760 | ticket-202202200116 | ESZLC-220222-002 | 2022/2/21 17:05:40 | 1310000064204 | 210231A2KLX164000808 | 210231A2KLX21B0007WZ | 7*24*NCD | 2022/2/22 17:07:43 | 2022/2/23 17:00:00 | 师志浩 | [腾讯RMA申请]网络设备接口模块210231A2KLX164000808故障申请,麻烦RMA | |||||
| 2022022199700 | ticket-202202191084 | ESZLC-220222-003 | 2022/2/21 17:08:00 | 1310000064204 | 210231A2KLX164001814 | 210231A2KLX2170003SW | 7*24*NCD | 2022/2/22 17:07:43 | 2022/2/23 17:00:00 | 师志浩 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001814故障申请,麻烦RMA | |||||
| 2022022191856 | ticket-202202181670 | ESZLC-220222-004 | 2022/2/21 17:08:37 | 1310000064204 | 210231A2KLX2060006N3 | 210231A2KLX21B00093T | 5*8*NBD | 2022/2/22 17:07:43 | 2022/2/23 17:00:00 | 师志浩 | [腾讯RMA申请]网络设备接口模块210231A2KLX2060006N3故障申请,麻烦RMA | |||||
| 2022022154508 | ticket-202202210150 | EBJLC-220222-001 | 2022/2/21 17:21:24 | 1810000094176 | 210231A2KLX1830002ZW | 210231A2KLX2130006ZF | 7*24*NCD | 2022/2/22 9:22:56 | 2022/2/23 10:00:00 | 莫嘉 | [腾讯RMA申请]网络设备接口模块210231A2KLX1830002ZW故障申请,麻烦RMA | |||||
| 2022022150255 | ticket-202202200804 | EGZLC-220221-003 | 2022/2/21 17:40:42 | 1310000058326 | 210231A0A6X2190002CS | 210231A0A6N21A0002PR | 7*24*NCD | 2022/2/21 19:00:00 | 2022/2/22 12:02:00 | 吕金泽 | [腾讯RMA申请]网络设备接口模块210231A0A6X2190002CS故障申请,麻烦RMA | |||||
| 2022022152326 | ticket-202202171272 | 2022/2/21 18:58:26 | 5*8*NBD | [腾讯RMA申请]网络设备风扇210231AEWAP2120000QY,网络设备风扇210231AEWAP2120000RK,网络设备风扇210231AEWAP2120000R9,网络设备风扇210231AEWAP2120000N0,网络设备风扇210231AEWAP2120000RD,网络设备电源210231A0QMH212003293,网络设备电源210231A0QMH212003003故障申请,麻烦RMA |