| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022020824659 | ticket-202202080268 | EBJLC-220208-004 | 2022/2/8 17:58:38 | 1810000092728 | 210231A2KLX167001067 | 210231A2KLX2160002B4 | 7*24*NCD | 2022/2/9 8:27:16 | 2022/2/10 11:00:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167001067故障申请,麻烦RMA | |||||
| 2022020945261 | ticket-202202090130 | EBJLC-220209-001 | 2022/2/9 9:54:06 | 1810000092731 | 210231A2SNH183001354 | 210231A2SNH206000545 | 7*24*NCD | 2022/2/9 11:56:35 | 2022/2/10 12:00:00 | 莫嘉 | 电源故障 | |||||
| 2022020980975 | ticket-202201300054 | EBJLC-220209-002 | 2022/2/9 10:58:32 | 1810000092730 | 210231A5LLN1850000LZ | 210231A5LLX20B00011C | 7*24*NCD | 2022/2/9 11:56:10 | 2022/2/11 9:10:00 | 周璐琪 | [腾讯RMA申请]网络设备接口模块210231A5LLN1850000LZ故障申请,麻烦RMA | |||||
| 2022020960689 | ticket-202202010564 | ESZLC-220209-001 | 2022/2/9 11:05:44 | 1310000058471 | 210235A2NVH20C000002 | 210235A2NVH2170C0004 | 5*8*NBD | 2022/2/9 16:18:21 | 2022/2/11 17:29:00 | 陈磊2 | 协助开RMA | |||||
| 2022020955200 | ticket-202202090030 | EBJLC-220209-008 | 2022/2/9 14:04:03 | 1810000092734 | 210231A2KLX167002994 | 210231A2KLX2170003H3 | 7*24*NCD | 2022/2/9 14:20:08 | 2022/2/10 14:00:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002994故障申请,麻烦RMA | |||||
| 2022020944510 | ticket-202202090186 | EBJLC-220209-009 | 2022/2/9 16:22:49 | 1810000092735 | 210231A2KLX167003011 | 210231A2KLX21700038L | 7*24*NCD | 2022/2/9 16:57:42 | 2022/2/10 14:00:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167003011故障申请,麻烦RMA | |||||
| 2022020984671 | ticket-202202020120 | ENJLC-220209-009 | 2022/2/9 16:33:00 | SF1413274716756 | 210231A9V9X19C0000G4 | G20231A9V9070B38 | 5*10*NBD | 2022/2/9 17:15:57 | 2022/2/10 9:55:52 | 嵇浩杰 | CN9BB7003K 坏件申请rma | |||||
| 2022021052739 | ticket-202202090832 | ESZLC-220210-001 | 2022/2/10 11:34:21 | 1310000064115 | 210231A5LLX206000110 | 210231A5LLX20B0000N7 | 7*24*NCD | 2022/2/10 16:01:07 | 2022/2/11 8:36:00 | 李星威 | [腾讯RMA申请]网络设备接口模块210231A5LLX206000110故障申请,麻烦RMA | |||||
| 2022021443582 | ticket-202202110084 | EGZLC-220214-001 | 2022/2/14 11:09:38 | 1310000058240 | 210231AEW9H2140C00LF | 210231AEW9H2180C00XN | 5*8*NBD | 2022/2/14 18:40:00 | 2022/2/15 10:54:00 | 韦朝彬 | rma 坏件：210231AEW9H2140C00LF | |||||
| 2022021451658 | ticket-202202130362 | ESZLC-220214-003 | 2022/2/14 11:38:32 | 1310000064120 | 210231A5LLX19600009F | 210231A5LLX20B0000TJ | 7*24*NCD | 2022/2/14 17:17:43 | 2022/2/15 16:00:00 | 师志浩 | [腾讯RMA申请]网络设备接口模块210231A5LLX19600009F故障申请,麻烦RMA | |||||
| 2022021459995 | ticket-202202110732 | ESZLC-220214-004 | 2022/2/14 11:39:09 | 1310000064120 | 210231A2KLX164001770 | 210231A2KLX2160003S3 | 7*24*NCD | 2022/2/14 17:17:43 | 2022/2/15 16:00:00 | 师志浩 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001770故障申请,麻烦RMA | |||||
| 2022021435520 | ticket-202202120140 | ESHLC-220214-004 | 2022/2/14 15:14:33 | 1310000041233 | 210231A2KLX161001315 | 210231A2KLX2170003SM | 7*24*NCD | 2022/2/14 15:41:48 | 2022/2/15 8:40:00 | 王祺 | [腾讯RMA申请]网络设备接口模块210231A2KLX161001315故障申请,麻烦RMA | |||||
| 2022021465365 | ticket-202202140308 | EBJLC-220214-004 | 2022/2/14 16:10:19 | 1810000094018 | 210231A5LLN18500043G | 210231A5LLX2070003DF | 7*24*NCD | 2022/2/14 17:38:35 | 2022/2/15 9:55:00 | 李静 | [腾讯RMA申请]网络设备接口模块210231A5LLN18500043G故障申请,麻烦RMA | |||||
| 2022021590596 | ticket-202202080076 | ESHLC-220215-001 | 2022/2/15 10:33:31 | 1310000041229 | 210231A2UQN18500000C | 210231A2UQX207000061 | 7*24*NCD | 2022/2/15 14:40:32 | 2022/2/16 11:26:00 | 杨青 | 麻烦rma | |||||
| 2022021571529 | ticket-202201240784 | EGZLC-220215-015 | 2022/2/15 17:20:19 | 1310000058249 | 210231ABV7H213001525 | 210231ABV7H208002125 | 7*24*NCD | 2022/2/16 8:20:00 | 2022/2/17 16:55:00 | 马集杰 | [腾讯RMA申请]网络设备电源S0A221932049025882故障申请,麻烦RMA |