| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022013169382 | ticket-202201300164 | ECDLC-220131-001 | 2022/1/31 13:42:33 | 119749870 | 210231A2KLX166003814 | 210231A2KLX21600028H | 7*24*NCD | 2022/2/3 15:11:44 | 2022/2/7 15:00:32 | 邓利琼 | [腾讯RMA申请]网络设备接口模块210231A2KLX166003814故障申请,麻烦RMA | |||||
| 2022020152870 | ticket-202201300166 | ENJLC-220201-001 | 2022/2/1 18:02:22 | 1310000041194 | 210231A2KLN19400073J | 210231A2KLX21A0004CD | 7*24软件服务 | 2022/2/1 23:57:53 | 2022/2/7 10:23:00 | 嵇浩杰 | [腾讯RMA申请]网络设备接口模块210231A2KLN19400073J故障申请,麻烦RMA | |||||
| 2022020201271 | ticket-202202020304 | ESHLC-220202-001 | 2022/2/2 16:19:07 | SF1404533559461 | 210231A2KLX20A00098T | 210231A2KLX21B0007VC | 7*24软件服务 | 2022/2/7 14:20:40 | 2022/2/9 11:11:14 | 徐磊 | 210231A2KLX20A00098T 坏件申请rma | |||||
| 2022020321192 | ticket-202202010488 | ESZLC-220203-001 | 2022/2/3 10:37:28 | 1310000064106 | 210231A0A6X2130007F2 | 210231A0A6N21A0002QB | 7*24软件服务 | 2022/2/7 8:26:21 | 2022/2/9 14:32:00 | 邹志军 | [腾讯RMA申请]网络设备接口模块210231A0A6X2130007F2故障申请,麻烦RMA | |||||
| 2022020346400 | ticket-202202030094 | ETJLC-220203-001 | 2022/2/3 14:45:10 | SF1129013272337 | 210231A2KLX198000WX2 | 210231A2KLX21A00052M | 7*24软件服务 | 2022/2/3 17:16:36 | 2022/2/7 8:38:37 | 许晓东 | [腾讯RMA申请]网络设备接口模块210231A2KLX198000WX2故障申请,麻烦RMA | |||||
| 2022020349942 | ticket-202202030264 | ESZLC-220203-002 | 2022/2/3 17:34:23 | 1310000064105 | 210231A2KLX164000877 | 210231A2KLX2160003V9 | 7*24*NCD | 2022/2/7 8:25:30 | 2022/2/7 14:50:00 | 师志浩 | [腾讯RMA申请]网络设备接口模块210231A2KLX164000877故障申请,麻烦RMA | |||||
| 2022020323511 | ticket-202202030170 | EGZLC-220204-001 | 2022/2/3 19:03:37 | 1310000058428 | 210231A2KLX165001879 | 210231A2KLX21A0004KF | 7*24*NCD | 2022/2/4 14:19:37 | 2022/2/6 11:48:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A2KLX165001879故障申请,麻烦RMA | |||||
| 2022020790720 | ticket-202202040230 | EGZLC-220207-001 | 2022/2/7 9:40:05 | 1310000058448 | 210231A2KLN1940002S7 | 210231A2KLX21A0004C3 | 7*24*NCD | 2022/2/7 17:00:00 | 2022/2/8 10:11:00 | 王瑞江 | [腾讯RMA申请]网络设备接口模块210231A2KLN1940002S7故障申请,麻烦RMA | |||||
| 2022020831433 | ticket-202202030440 | EBJLC-220208-002 | 2022/2/8 10:52:34 | 1810000092725 | 210231A2KLX167002775 | 210231A2KLX2120003MM | 7*24*NCD | 2022/2/8 12:41:05 | 2022/2/9 9:38:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002775故障申请,麻烦RMA | |||||
| 2022020818612 | ticket-202202040318 | ESHLC-220208-002 | 2022/2/8 10:54:15 | 1310000041222 | 210231A5LLX2060001DS | 210231A5LLX2070002DG | 7*24*NCD | 2022/2/8 11:13:32 | 2022/2/9 7:22:00 | 吴丽丽 | [腾讯RMA申请]网络设备接口模块210231A5LLX2060001DS故障申请,麻烦RMA | |||||
| 2022020844528 | ticket-202202010318 | ESHLC-220208-003 | 2022/2/8 14:05:37 | 1310000041218 | 210231A2KLX19A00016K | 210231A2KLX2170001RQ | 7*24*NCD | 2022/2/8 14:29:10 | 2022/2/9 9:49:00 | 吴汉 | [腾讯RMA申请]网络设备接口模块210231A2KLX19A00016K故障申请,麻烦RMA | |||||
| 2022020868088 | ticket-202201300344 | 2022/2/8 16:22:35 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4QDH189000179故障申请,麻烦RMA | ||||||||||||
| 2022020814528 | ticket-202202050430 | 2022/2/8 16:23:27 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4PQH2150C0059故障申请,麻烦RMA | ||||||||||||
| 2022020898751 | ticket-202202030188 | ESHLC-220208-004 | 2022/2/8 16:25:14 | 1310000041217 | 210231A5LLN1930000MS | 210231A5LLX20600040Q | 7*24*NCD | 2022/2/8 16:47:43 | 2022/2/9 8:34:00 | 陈琳 | [腾讯RMA申请]网络设备接口模块210231A5LLN1930000MS故障申请,麻烦RMA | |||||
| 2022020820020 | ticket-202202030190 | ESZLC-220208-002 | 2022/2/8 16:38:26 | SF1129013272373 | 210231A0A6N20B0000Z9 | 210231A0A6N21A0002PS | 7*24软件服务 | 2022/2/8 17:11:30 | 2022/2/10 9:35:51 | 陈磊2 | [腾讯RMA申请]网络设备接口模块210231A0A6N20B0000Z9故障申请,麻烦RMA |