| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022012624219 | ticket-202201250318 | ETJLC-220126-001 | 2022/1/26 9:32:16 | 119833594 | 210231A2KLX198000QR3 | 210231A2KLX2170003CY | 7*24*NCD | 2022/1/26 10:26:01 | 2022/1/27 10:00:00 | 郭涛 | [腾讯RMA申请]网络设备接口模块210231A2KLX198000QR3故障申请,麻烦RMA | |||||
| 2022012615429 | ticket-202201260322 | EBJLC-220126-001 | 2022/1/26 14:00:14 | 1810000092541 | 210231A2KLX20600071F | 210231A2KLX2170003CG | 7*24*NCD | 2022/1/26 15:31:45 | 2022/1/27 10:17:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX20600071F故障申请,麻烦RMA | |||||
| 2022012676581 | ticket-202201190940 | 2022/1/26 15:49:17 | 7*24*NCD | [腾讯RMA申请]网络设备电源210231A6NCH205001458故障申请,麻烦RMA | ||||||||||||
| 2022012605032 | ticket-202201230640 | ESHLC-220126-006 | 2022/1/26 16:31:37 | 1310000041179 | 210231A2KLX15A001283 | 210231A2KLX2170003C7 | 7*24*NCD | 2022/1/26 17:18:56 | 2022/1/27 16:53:00 | 张黎洁 | [腾讯RMA申请]网络设备接口模块210231A2KLX15A001283故障申请,麻烦RMA | |||||
| 2022012714928 | ticket-202201240948 | ESHLC-220127-004 | 2022/1/27 15:31:10 | 1310000041183 | 210231A5LLN193000061 | 210231A5LLX20B0000QN | 7*24*NCD | 2022/1/27 15:45:26 | 2022/1/28 16:04:41 | 陈琳 | [腾讯RMA申请]网络设备接口模块210231A5LLN193000061故障申请,麻烦RMA | |||||
| 2022012755901 | ticket-202201260002 | ENJLC-220127-009 | 2022/1/27 17:35:30 | 1810000076960 | 210231ABV7X2140000X5 | 210231ABV7N21A00017Z | 5*8*NBD | 2022/1/27 18:02:15 | 2022/1/28 14:32:00 | 闵嘉 | [腾讯RMA申请]网络设备电源210231ABV7X2140000X5故障申请,麻烦RMA | |||||
| 2022012834981 | ticket-202201270115 | EGYLC-220128-003 | 2022/1/28 11:18:47 | SF1121840785819 | 210231A2KLX2060002BT | 210231A2KLX21A0004HD | 7*24*NCD | 2022/1/28 17:18:40 | 2022/2/8 17:23:00 | 高仁茂2 | [腾讯RMA申请]网络设备接口模块210231A2KLX2060002BT故障申请,麻烦RMA | |||||
| 2022012861936 | ticket-202201270115 | EGYLC-220128-002 | 2022/1/28 11:20:53 | SF1145308096683 | 210231A2KLX2060002LX | 210231A2KLN20800000Y | 7*24软件服务 | 2022/1/28 16:10:00 | 2022/1/29 10:00:00 | 高仁茂2 | [腾讯RMA申请]网络设备接口模块210231A2KLX2060002LX故障申请,麻烦RMA | |||||
| 2022012833553 | ticket-202201270602 | ESHLC-220128-002 | 2022/1/28 16:27:33 | 1310000041205 | 210231A2KLX201000334 | 210231A2KLX21A0004J2 | 7*24*NCD | 2022/1/28 16:42:37 | 2022/1/29 15:52:01 | 金晴伟 | [腾讯RMA申请]网络设备接口模块210231A2KLX201000334故障申请,麻烦RMA | |||||
| 2022012830163 | ticket-202201260512 | EGZLC-220128-014 | 2022/1/28 17:16:45 | 1310000058399 | 210231ABV7N2150000DH | 210231ABV7N21A00026K | 5*8*NBD | 2022/1/28 17:30:56 | 2022/1/29 15:06:31 | 刘家文 | [腾讯RMA申请]网络设备电源210231ABV7N2150000DH故障申请,麻烦RMA | |||||
| 2022012826932 | ticket-202201280130 | ETJLC-220128-002 | 2022/1/28 17:39:11 | 119833643 | 210231A2KLX198000X8M | 210231A2KLX2170003CL | 7*24*NCD | 2022/1/29 8:32:50 | 2022/1/29 10:00:00 | 许晓东 | [腾讯RMA申请]网络设备接口模块210231A2KLX198000X8M故障申请,麻烦RMA | |||||
| 2022012961146 | ticket-202201290088 | ETJLC-220129-001 | 2022/1/29 6:50:13 | SF1134053503526 | 210235A2NWP211000097 | 210235A2NWP21B00001C | 5*8*NBD | 2022/1/29 17:23:21 | 2022/1/31 9:11:25 | 刘伟 | 整机故障，重启无法恢复，已用备件替换，请RMA该坏件 | |||||
| 2022012901409 | ticket-202201280632 | ENJLC-220129-001 | 2022/1/29 10:19:20 | SF1137054552322 | 210231A2KLX19B00058N | 210231A2KLX21A00049S | 7*24*NCD | 2022/1/29 10:36:31 | 2022/1/30 8:38:10 | 嵇浩杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX19B00058N故障申请,麻烦RMA | |||||
| 2022013067534 | ticket-202201230130 | ESZLC-220130-001 | 2022/1/30 15:58:15 | 1310000064104 | 210231A0A6X2130007BW | 210231A0A6X21B00053W | 7*24软件服务 | 2022/1/30 16:16:45 | 2022/2/9 14:32:00 | 邹志军 | [腾讯RMA申请]网络设备接口模块210231A0A6X2130007BW故障申请,麻烦RMA | |||||
| 2022013136071 | ticket-202201300368 | EGZLC-220131-002 | 2022/1/31 12:50:29 | 1310000058428 | 210231A2KLX165002779 | 210231A2KLX21A00049Q | 7*24*NCD | 2022/2/4 14:19:15 | 2022/2/6 11:48:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A2KLX165002779故障申请,麻烦RMA |