| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2020081325429 | ticket-202008130776 | ESHLC-200814-002 | 2020/8/13 18:30:20 | 1910000199932 | 210231A7LTN1870004XG | G10231A7LT0300X6 | 5*8*NBD | 2020/8/14 8:36:00 | 2020/8/14 11:00:00 | 陈飔宇 | [腾讯RMA申请]网络设备线缆TH87A2F25J故障申请,麻烦RMA | |||||
| 2020081325627 | ticket-202008131104 | ESHLC-200814-001 | 2020/8/13 22:57:18 | 1910000199932 | 210231A2ER8197Q001DJ | 210231A2ER819CQ00027 | 5*8*NBD | 2020/8/14 8:36:00 | 2020/8/14 11:00:00 | 陈飔宇 | [腾讯RMA申请]网络设备电源210231A2ER8197Q001DJ故障申请,麻烦RMA | |||||
| 2020081424928 | ticket-202008140176 | ETJLC-200814-001 | 2020/8/14 14:04:23 | 117713582 | 210231A2KLX2050002PC | 210231A2KLX20600073J | 7*24软件服务 | 2020/8/14 14:17:00 | 2020/8/15 10:00:00 | 王鑫 | [腾讯RMA申请]网络设备接口模块210231A2KLX2050002PC故障申请,麻烦RMA | |||||
| 2020081460495 | ticket-202008130956 | ESZLC-200816-001 | 2020/8/14 15:24:41 | 1910000101404 | 210231A2KLX164001687 | 210231A2KLX2060007F2 | 7*24软件服务 | 2020/8/16 18:13:00 | 2020/8/17 17:30:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001687故障申请,麻烦RMA | |||||
| 2020081432785 | ticket-202008130958 | ESZLC-200816-002 | 2020/8/14 15:24:43 | 1910000101404 | 210231A2KLX164001355 | 210231A2KLX2060007F6 | 7*24软件服务 | 2020/8/16 18:13:00 | 2020/8/17 17:30:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001355故障申请,麻烦RMA | |||||
| 2020081443815 | ticket-202008140536 | EBJLC-200816-001 | 2020/8/14 18:39:52 | 1810000032987 | 210231A2KLX167002065 | 210231A2KLX206000709 | 7*24软件服务 | 2020/8/16 18:48:00 | 2020/8/17 16:20:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002065故障申请,麻烦RMA | |||||
| 2020081712465 | ticket-202008140646 | EBJLC-200817-002 | 2020/8/17 11:10:27 | 1810000032845 | 210231A5LLN1850004KV | 210231A5LLX208000002 | 7*24*NCD | 2020/8/17 12:43:00 | 2020/8/18 9:28:00 | 袁振兴 | [腾讯RMA申请]网络设备接口模块210231A5LLN1850004KV故障申请,麻烦RMA | |||||
| 2020081717986 | ticket-202008140834 | ESZLC-200818-001 | 2020/8/17 14:12:05 | 1910000105908 | 210231A2E4N162000004 | 210231A2E4X19A00021B | 7*24*NCD | 2020/8/18 8:53:00 | 2020/8/18 11:50:00 | 胡校 | 麻烦rma | |||||
| 2020081719171 | ticket-202008150348 | EBJLC-200817-003 | 2020/8/17 14:36:44 | 1810000032842 | 210231A5LLN1850002QJ | 210231A5LLX205000432 | 7*24*NCD | 2020/8/17 15:17:00 | 2020/8/18 13:00:00 | 莫嘉 | [腾讯RMA申请]网络设备接口模块QSFP-100G-LR4L-WDM1300故障申请，麻烦RMA | |||||
| 2020081701036 | ticket-202008140932 | ESZLC-200817-011 | 2020/8/17 14:43:29 | 1910000105868 | 210231A5LLN183000361 | 210231A5LLX20800000L | 7*24*NCD | 2020/8/17 17:21:00 | 2020/8/18 10:10:00 | 李星威 | 麻烦rma | |||||
| 2020081748847 | ticket-202008150472 | ESZLC-200817-013 | 2020/8/17 16:59:38 | 1910000105884 | 210231A5LLN1840002TY | 210231A5LLX20800000M | 7*24*NCD | 2020/8/17 17:33:00 | 2020/8/18 10:35:00 | 陈静 | [腾讯RMA申请]网络设备接口模块210231A5LLN1840002TY故障申请,麻烦RMA | |||||
| 2020081786616 | ticket-202008150234 | ENJLC-200818-001 | 2020/8/17 17:59:46 | 1910000050135 | 210231A5LLN1850004JS | 210231A5LLX19C0000M6 | 7*24软件服务 | 2020/8/18 10:20:00 | 2020/8/18 13:18:00 | 刘法 | [腾讯RMA申请]网络设备接口模块210231A5LLN1850004JS故障申请,麻烦RMA | |||||
| 2020081872761 | ticket-202008170174 | EBJLC-200818-004 | 2020/8/18 14:24:54 | 1810000057474 | 210231A2KLX167002939 | 210231A2KLX2060007BF | 7*24*NCD | 2020/8/18 17:42:00 | 2020/8/19 10:36:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002939故障申请,麻烦RMA | |||||
| 2020081879689 | ticket-202008170370 | ESZLC-200818-015 | 2020/8/18 15:31:43 | 1910000105940 | 210231A5LLN18500060N | 210231A5LLX2050000HX | 7*24*NCD | 2020/8/18 17:45:00 | 2020/8/19 12:25:00 | 李星威 | 麻烦rma | |||||
| 2020081878852 | ticket-202008180562 | ESHLC-200818-003 | 2020/8/18 15:36:34 | 1910000199072 | 210231A7M1N18400000Z | G30231A7M104008D | 7*24*NCD | 2020/8/18 16:08:00 | 2020/8/19 8:37:00 | 张锦丽 | [腾讯RMA申请]网络设备线缆210231A7M1N18400000Z故障申请,麻烦RMA |