| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022012011798 | ticket-202201150426 | EGZLC-220120-004 | 2022/1/20 18:35:40 | KY4000060286087 | 210231AG7XP21900009R | 210231A0QMH2210C031Y | 7*24软件服务 | 2022/1/21 19:35:03 | 2022/1/23 13:57:51 | 吕金泽 | [腾讯RMA申请]网络设备电源210231AG7XP21900009R故障申请,麻烦RMA | |||||
| 2022012189623 | ticket-202201190232 | EJPNLC-220121-001 | 2022/1/21 8:22:29 | Tecreas20220121 | 210231ABV7N21800024Z | 210231ABV7H213002109 | 5*8*NBD | 2022/1/21 10:04:39 | 2022/1/25 11:34:52 | 崔尚尚 | [腾讯RMA申请]网络设备电源210231ABV7N21800024Z故障申请,麻烦RMA | |||||
| 2022012169473 | ticket-202201200508 | ETJLC-220121-001 | 2022/1/21 11:46:42 | 119833620 | 210231AG7UH2150C0027 | 210231ABV7N2190000QG | 5*8*NBD | 2022/1/21 13:00:00 | 2022/1/24 10:00:00 | 赵彩均 | [腾讯RMA申请]网络设备电源210231AG7UH2150C0027故障申请,麻烦RMA | |||||
| 2022012332113 | ticket-202201230192 | EGZLC-220123-001 | 2022/1/23 10:05:09 | 1310000058561 | 210231A4UFX2110000TM | 210231A4UFX20800000D | 7*24*NCD | 2022/1/23 12:50:00 | 2022/1/24 15:30:00 | 韦世江 | 申请RMA，坏件SN：210231A4UFX2110000TM | |||||
| 2022012392239 | ticket-202201191044 | ESHLC-220123-001 | 2022/1/23 15:04:31 | 1310000041158 | 210231A2KLN175002184 | 210231A2KLX2070004J7 | 7*24*4 | 2022/1/23 17:59:53 | 2022/1/24 17:00:00 | 黄佳辉 | [腾讯RMA申请]网络设备接口模块210231A2KLN175002184故障申请,麻烦RMA | |||||
| 2022012311294 | ticket-202201230386 | EGZLC-220123-002 | 2022/1/23 17:18:50 | 1310000058562 | G10231A7LV0605Y8 | G10231A7LV0602JD | 7*24*NCD | 2022/1/23 17:55:18 | 2022/1/24 14:00:00 | 马集杰 | [腾讯RMA申请]网络设备线缆G10231A7LV0605Y8故障申请,麻烦RMA | |||||
| 2022012419113 | ticket-202201220298 | ESHLC-220124-002 | 2022/1/24 9:47:25 | 1310000041161 | 210231A2KLX18600048Z | 210231A2KLX206000GHP | 7*24软件服务 | 2022/1/24 13:56:04 | 2022/1/25 9:15:00 | 陈浩 | [腾讯RMA申请]网络设备接口模块210231A2KLX18600048Z故障申请,麻烦RMA | |||||
| 2022012490022 | ticket-202201240222 | ENJLC-220124-001 | 2022/1/24 10:56:36 | SF1426632792899 | 210231AG7XP2150000DX | 210231A0QMH2210C031X | 7*24软件服务 | 2022/1/24 17:41:36 | 2022/1/27 10:50:11 | 张萍 | [腾讯RMA申请]网络设备电源210231AG7XP2150000DX故障申请,麻烦RMA | |||||
| 2022012455539 | ticket-202201190105 | ESHLC-220124-004 | 2022/1/24 11:01:27 | 1310000041163 | 210231A5LLX19B0000KB | 210231A5LLX20B0000R2 | 7*24*NCD | 2022/1/24 14:03:09 | 2022/1/25 11:00:00 | 徐磊 | [腾讯RMA申请]网络设备接口模块210231A5LLX19B0000KB故障申请,麻烦RMA | |||||
| 2022012412959 | ticket-202201200039 | ESHLC-220124-005 | 2022/1/24 11:14:14 | 1310000041163 | 210231A5LLX19B0000FG | 210231A5LLX20B0000H2 | 7*24*NCD | 2022/1/24 14:03:09 | 2022/1/25 11:00:00 | 徐磊 | [腾讯RMA申请]网络设备接口模块210231A5LLX19B0000FG故障申请,麻烦RMA | |||||
| 2022012495065 | ticket-202201240884 | EGZLC-220124-002 | 2022/1/24 18:39:26 | 1310000058529 | 210231A4UFX2110000Y2 | 210231A4UFX20A0004XT | 7*24*NCD | 2022/1/25 16:14:29 | 2022/1/26 9:57:47 | 刘家文 | 申请RMA，坏件SN：210231A4UFX2110000Y2 | |||||
| 2022012400233 | ticket-202201230002 | ESZLC-220125-002 | 2022/1/24 18:55:25 | 1310000050955 | 210231A2KLX164001802 | 210231A2KLX21A0004HW | 7*24*NCD | 2022/1/25 17:04:26 | 2022/1/26 11:20:00 | 师志浩 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001802,网络设备接口模块210231A2KLX164000895故障申请,麻烦RMA | |||||
| 2022012452980 | ticket-202201230002 | ESZLC-220125-001 | 2022/1/24 18:55:27 | 1310000050955 | 210231A2KLX164000895 | 210231A2KLX2170003CC | 7*24*NCD | 2022/1/25 17:04:26 | 2022/1/26 11:20:00 | 师志浩 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001802,网络设备接口模块210231A2KLX164000895故障申请,麻烦RMA | |||||
| 2022012588123 | ticket-202201240318 | EGZLC-220125-001 | 2022/1/25 10:23:18 | 1310000058518 | 210231A2KLX166005211 | 210231A2KLX21A0004GX | 5*8*NBD | 2022/1/25 16:14:58 | 2022/1/26 9:57:09 | 马集杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX166005211故障申请,麻烦RMA | |||||
| 2022012575463 | ticket-202201240978 | EGZLC-220125-006 | 2022/1/25 17:18:23 | 1310000058527 | 210231A0A6N10A000220 | 210231A0A6N21A0002R6 | 7*24软件服务 | 2022/1/25 17:44:59 | 2022/1/26 9:55:48 | 魏晨 | [腾讯RMA申请]网络设备接口模块210231A0A6N10A000220故障申请,麻烦RMA |