| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022011413632 | ticket-202201100708 | EGZLC-220114-003 | 2022/1/14 10:08:12 | 1310000058713 | 210231A0A6N20B0008YK | 210231A0A6N21A0002QK | 7*24*NCD | 2022/1/14 13:28:00 | 2022/1/17 10:00:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A0A6N20B0008YK故障申请,麻烦RMA | |||||
| 2022011422808 | ticket-202201110198 | EGZLC-220117-001 | 2022/1/14 16:19:56 | 1310000058645 | 210231AG7XP2170000SN | 210231A0QMH213006293 | 7*24软件服务 | 2022/1/17 15:58:18 | 2022/1/18 13:40:00 | 刘家文 | [腾讯RMA申请]网络设备电源210231AG7XP2170000SN故障申请,麻烦RMA | |||||
| 2022011768381 | ticket-202201150510 | EGZLC-220117-003 | 2022/1/17 11:02:33 | 1310000058649 | 210231A4UFX2090004HF | 210231A4UFX2130004L0 | 7*24*NCD | 2022/1/17 16:08:35 | 2022/1/18 16:01:39 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A4UFX2090004HF故障申请,麻烦RMA | |||||
| 2022011781470 | ticket-202201041262 | 2022/1/17 14:16:01 | 5*8*NBD | [腾讯RMA申请]网络设备板卡210231AEW9H2180C00H7故障申请,麻烦RMA | ||||||||||||
| 2022011789367 | ticket-202201150244 | ESHLC-220117-009 | 2022/1/17 14:56:22 | 1310000041133 | 210231A5LLX20A0000WG | 210231A5LLX20B0000PR | 7*24*NCD | 2022/1/17 16:59:29 | 2022/1/18 14:00:00 | 吴丽丽 | [腾讯RMA申请]网络设备接口模块210231A5LLX20A0000WG故障申请,麻烦RMA | |||||
| 2022011715253 | ticket-202201150328 | ETJLC-220117-001 | 2022/1/17 16:13:41 | 119833501 | 210231A2KLX198000QVZ | 210231A2KLX21A00049Z | 7*24软件服务 | 2022/1/18 9:00:00 | 2022/1/19 10:00:00 | 许晓东 | [腾讯RMA申请]网络设备接口模块210231A2KLX198000QVZ故障申请,麻烦RMA | |||||
| 2022011875462 | ticket-202201080376 | 2022/1/18 10:18:20 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4PQH206000908故障申请,麻烦RMA | ||||||||||||
| 2022011831186 | ticket-202201160422 | ESHLC-220118-003 | 2022/1/18 15:54:52 | 1310000041147 | 210231A5LLX19600010R | 210231A5LLX20B0000TB | 7*24*NCD | 2022/1/18 16:40:44 | 2022/1/19 9:15:00 | 金晴伟 | [腾讯RMA申请]网络设备接口模块210231A5LLX19600010R故障申请,麻烦RMA | |||||
| 2022011825038 | ticket-202201180136 | ESZLC-220118-001 | 2022/1/18 16:19:16 | 1310000050885 | 210231A2KLX164000942 | 210231A2KLX18600088P | 7*24*NCD | 2022/1/18 17:00:00 | 2022/1/19 15:00:00 | 师志浩 | [腾讯RMA申请]网络设备接口模块210231A2KLX164000942故障申请,麻烦RMA | |||||
| 2022011901636 | ticket-202201190390 | EGZLC-220119-001 | 2022/1/19 11:24:54 | 1310000058573 | 210231AEW9H2180C00CG | 210231AEW9H2190C0021 | 5*8*NBD | 2022/1/19 15:00:54 | 2022/1/20 10:30:00 | 吕金泽 | 申请RMA，坏件SN：210231AEW9H2180C00CG | |||||
| 2022011993122 | ticket-202201190400 | EGZLC-220120-001 | 2022/1/19 11:32:41 | 1310000058587 | 210231ABV8H204001482 | 210231ABV8H2170C00P1 | 7*24*NCD | 2022/1/20 17:07:18 | 2022/1/21 10:20:00 | 王瑞江 | 申请RMA，坏件SN：210231ABV8H204001482 | |||||
| 2022011982066 | ticket-202201190406 | EGZLC-220119-002 | 2022/1/19 11:38:10 | KY4000000215450 | 210231AEW9H2180C00F2 | 210231AEW9H213000193 | 5*8*NBD | 2022/1/19 15:33:00 | 2022/1/20 10:52:00 | 吕金泽 | 申请RMA，坏件SN：210231AEW9H2180C00F2 | |||||
| 2022011933455 | ticket-202201170854 | ECDLC-220119-001 | 2022/1/19 14:45:44 | 119229280 | 210231A2KLX166003217 | 210231A2KLX21600028X | 7*24*NCD | 2022/1/19 15:21:26 | 2022/1/20 15:00:00 | 邓利琼 | [腾讯RMA申请]网络设备接口模块210231A2KLX166003217故障申请,麻烦RMA | |||||
| 2022011971322 | ticket-202201190704 | ENJLC-220119-004 | 2022/1/19 15:35:00 | 1810000076299 | 210231A4PQH191000325 | 210231A4PQH2180C0080 | 7*24*NCD | 2022/1/19 17:12:51 | 2022/1/20 11:23:00 | 张萍 | 申请RMA，坏件SN：210231A4PQH191000325 | |||||
| 2022012087725 | ticket-202201121116 | EGZLC-220121-007 | 2022/1/20 17:59:16 | 1310000058612 | 210231ABV7H203000114 | 210231ABV7N21A00025W | 7*24*NCD | 2022/1/21 17:56:17 | 2022/1/24 9:20:00 | 马集杰 | [腾讯RMA申请]网络设备电源210231ABV7H203000114故障申请,麻烦RMA |