| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022010780417 | ticket-202201070828 | ESGPLC-220107-002 | 2022/1/7 15:43:38 | CSGPLC220107678 | 210231A0A6X218000761 | 210231A0A6X164001172 | 7*24软件服务 | 2022/1/10 10:23:00 | 2022/1/10 10:42:00 | 新加坡-Dodid泰戈尔 | 申请RMA，坏件SN：210231A0A6X218000761 | |||||
| 2022010795762 | ticket-202201070081 | EBJLC-220107-005 | 2022/1/7 17:50:46 | 1810000089861 | 210231A3FFN162000020 | 210231A3FFN188000049 | 7*24软件服务 | 2022/1/7 18:19:00 | 2022/1/10 10:08:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A3FFN162000020故障申请,麻烦RMA | |||||
| 2022011050192 | ticket-202201090102 | ESHLC-220111-001 | 2022/1/10 10:37:54 | 1310000041056 | 210231A5CHH191000178 | 210231A5CHH2180C007Z | 7*24*NCD | 2022/1/11 13:16:00 | 2022/1/12 8:41:00 | 吴丽丽 | 坏件SN：210231A5CHH191000178 部件故障，请尽快RMA | |||||
| 2022011102048 | ticket-202201030342 | ENJLC-220111-001 | 2022/1/11 10:21:17 | 1810000079204 | 210231A0A6X211000B7J | 210231A0A6N20700041M | 7*24软件服务 | 2022/1/11 14:17:00 | 2022/1/13 10:32:00 | 张萍 | [腾讯RMA申请]网络设备接口模块210231A0A6X211000B7J故障申请,麻烦RMA | |||||
| 2022011141943 | ticket-202201020162 | ESZLC-220111-002 | 2022/1/11 15:03:23 | 1310000050741 | 210231A5LLN1910002P2 | 210231A5LLX20B0000JS | 7*24*NCD | 2022/1/11 17:12:00 | 2022/1/12 12:47:00 | 张燕新 | [腾讯RMA申请]网络设备接口模块210231A5LLN1910002P2故障申请,麻烦RMA | |||||
| 2022011138593 | ticket-202201100024 | EGZLC-220111-003 | 2022/1/11 17:50:16 | 1310000058731 | 210231A0A6N20B00009T | 210231A0A6X2140000KM | 7*24软件服务 | 2022/1/11 18:35:00 | 2022/1/12 11:25:00 | 吕金泽 | [腾讯RMA申请]网络设备接口模块210231A0A6N20B00009T故障申请,麻烦RMA | |||||
| 2022011173513 | ticket-202201100488 | EBJLC-220111-010 | 2022/1/11 17:54:40 | 1810000089874 | 210231A2KLX167000557 | 210231A2KLX2160002J2 | 7*24*NCD | 2022/1/11 18:11:00 | 2022/1/12 11:06:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167000557故障申请,麻烦RMA | |||||
| 2022011298560 | ticket-202201080778 | EGZLC-220112-001 | 2022/1/12 9:42:21 | 1310000058682 | 210231A0A6N20B0001KS | 210231A0A6N21A0002Q9 | 7*24软件服务 | 2022/1/12 16:13:00 | 2022/1/13 12:25:00 | 刘家文 | [腾讯RMA申请]网络设备接口模块210231A0A6N20B0001KS故障申请,麻烦RMA | |||||
| 2022011268792 | ticket-202201100160 | EGYLC-220112-001 | 2022/1/12 11:42:33 | SF1413581029093 | 210231A5LLX2060001QS | 210231A5LLX2060000XF | 7*24*NCD | 2022/1/12 15:56:00 | 2022/1/13 12:00:00 | 高仁茂2 | [腾讯RMA申请]网络设备接口模块210231A5LLX2060001QS故障申请,麻烦RMA | |||||
| 2022011242813 | ticket-202201101202 | EGZLC-220112-002 | 2022/1/12 17:40:22 | 1310000058671 | 210231A5LLX1960003LZ | 210231A5LLX2130000TW | 7*24*NCD | 2022/1/12 17:58:00 | 2022/1/13 12:50:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A5LLX1960003LZ故障申请,麻烦RMA | |||||
| 2022011221000 | ticket-202201110398 | ETJLC-220113-001 | 2022/1/12 18:37:19 | 119752027 | 210231A0A6X21300019B | 210231A0A6X2140005M8 | 7*24软件服务 | 2022/1/13 8:57:00 | 2022/1/17 10:00:00 | 刘伟 | [腾讯RMA申请]网络设备接口模块210231A0A6X21300019B故障申请,麻烦RMA | |||||
| 2022011389382 | ticket-202112310902 | ESGPLC-220113-001 | 2022/1/13 3:07:25 | CSGPLC220113829 | 210231A4XH6219V00005 | 210231A4XHH2140C0043 | 7*24软件服务 | 2022/1/13 11:00:00 | 2022/1/13 11:00:00 | 新加坡-EQX亚逸拉惹 | [腾讯RMA申请]网络设备板卡210231A4XH6219V00005故障申请,麻烦RMA | |||||
| 2022011305982 | ticket-202201130634 | ETJLC-220113-002 | 2022/1/13 17:08:32 | 119833521 | 210231A2KLX198000R3Q | 210231A2KLX21A0004GT | 7*24*NCD | 2022/1/14 9:36:00 | 2022/1/14 10:00:00 | 许晓东 | [腾讯RMA申请]网络设备接口模块210231A2KLX198000R3Q故障申请,麻烦RMA | |||||
| 2022011432394 | ticket-202201131442 | ERUSLC-220114-001 | 2022/1/14 9:18:59 | 210231ABV7N2170000RY | 5*8*NBD | 俄罗斯IXC值班 | 坏件SN：210231ABV7N2170000RY 部件故障，请尽快RMA | |||||||||
| 2022011403762 | ticket-202201111086 | EGZLC-220114-002 | 2022/1/14 9:59:01 | 1310000058713 | 210231A0A6N128001983 | 210231A0A6N21A0002Q2 | 7*24*NCD | 2022/1/14 13:28:00 | 2022/1/17 10:00:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A0A6N128001983故障申请,麻烦RMA |