| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021123166115 | ticket-202112300644 | EGZLC-211231-002 | 2021/12/31 9:49:50 | 1310000058869 | 210231A7LVN1880002BS | G10231A7LV060355 | 7*24*NCD | 2021/12/31 15:35:00 | 2022/1/4 14:30:00 | 魏晨 | [腾讯RMA申请]网络设备线缆210231A7LVN1880002BS故障申请,麻烦RMA | |||||
| 2021123132069 | ticket-202112310206 | ESZLC-211231-001 | 2021/12/31 9:57:51 | 1310000050645 | 210231A0QMH213010200 | 210231A0QMH21A0C000P | 7*24软件服务 | 2021/12/31 16:41:00 | 2022/1/4 16:01:00 | 邹志军 | 210231A0QMH213010200 坏件申请rma | |||||
| 2022010482816 | ticket-202112300336 | EBJLC-220104-001 | 2022/1/4 9:39:34 | 1810000089845 | 210231A2KLX167002166 | 210231A2KLX21A000539 | 7*24*NCD | 2022/1/4 10:05:00 | 2022/1/5 10:04:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002166故障申请,麻烦RMA | |||||
| 2022010471414 | ticket-202112300846 | ESHLC-220104-002 | 2022/1/4 10:15:39 | 1310000041100 | 210231A5LLX1960001GF | 210231A5LLX2070003WG | 7*24*NCD | 2022/1/4 10:28:00 | 2022/1/5 13:51:00 | 马志权 | [腾讯RMA申请]网络设备接口模块210231A5LLX1960001GF故障申请,麻烦RMA | |||||
| 2022010448110 | ticket-202112300994 | ETJLC-220104-001 | 2022/1/4 15:17:22 | 119833546 | 210231A0A6X20C00047Z | 210231A0A6X2140005F9 | 7*24软件服务 | 2022/1/4 16:34:00 | 2022/1/5 10:00:00 | 刘伟 | [腾讯RMA申请]网络设备接口模块210231A0A6X20C00047Z故障申请,麻烦RMA | |||||
| 2022010480647 | ticket-202201020492 | ESHLC-220104-003 | 2022/1/4 17:14:40 | 1310000041088 | 210231A2E4N159000306 | 210231A2E4X215000109 | 7*24*NCD | 2022/1/4 17:27:00 | 2022/1/5 10:33:00 | 阮华丽 | [腾讯RMA申请]网络设备接口模块210231A2E4N159000306故障申请,麻烦RMA | |||||
| 2022010466581 | ticket-202201041136 | EGZLC-220104-002 | 2022/1/4 19:48:01 | 1310000058832 | 210231A1U0H2190C067X | 210231A1U0H209004479 | 7*24软件服务 | 2022/1/5 8:18:00 | 2022/1/5 10:17:00 | 吕金泽 | 申请RMA，坏件SN：210231A1U0H2190C067X | |||||
| 2022010590413 | ticket-202201041096 | EGZLC-220105-001 | 2022/1/5 9:48:56 | 1310000058817 | 210231AG7XP2170000VV | 210231A0QMH213006250 | 7*24软件服务 | 2022/1/5 15:08:00 | 2022/1/6 14:17:00 | 刘家文 | [腾讯RMA申请]网络设备电源210231AG7XP2170000VV故障申请,麻烦RMA | |||||
| 2022010518271 | ticket-202112310308 | EBJLC-220105-004 | 2022/1/5 10:30:03 | 1810000089850 | 210231A2KLX167001285 | 210231A2KLX21A0004K2 | 7*24*NCD | 2022/1/5 11:47:00 | 2022/1/6 10:12:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167001285故障申请,麻烦RMA | |||||
| 2022010524058 | ticket-202201050254 | EGZLC-220105-004 | 2022/1/5 16:39:49 | 1310000058815 | 210231A2KLX165001181 | 210231A2KLX21A0004C9 | 7*24*NCD | 2022/1/5 17:09:00 | 2022/1/6 14:25:00 | 范志江 | [腾讯RMA申请]网络设备接口模块210231A2KLX165001181故障申请,麻烦RMA | |||||
| 2022010602650 | ticket-202201030168 | ESHLC-220106-001 | 2022/1/6 10:01:48 | 1310000041095 | 210231A5LLN19100014Y | 210231A5LLX20B0000V3 | 7*24*NCD | 2022/1/6 11:29:00 | 2022/1/7 7:46:00 | 金晴伟 | [腾讯RMA申请]网络设备接口模块210231A5LLN19100014Y故障申请,麻烦RMA | |||||
| 2022010625705 | ticket-202201030334 | ECQLC-220106-002 | 2022/1/6 10:12:21 | 119690192 | 210231AG7UH2150C006F | 210231ABV7N21600027B | 5*8*NBD | 2022/1/6 10:51:00 | 2022/1/7 9:33:00 | 杨颜荧 | [腾讯RMA申请]网络设备电源210231AG7UH2150C006F故障申请,麻烦RMA | |||||
| 2022010620145 | ticket-202201060164 | EHKGLC-220106-002 | 2022/1/6 13:30:34 | 220106635 | 210231A2KLX182000555 | 210231A2KLX198000J9C | 7*24*NCD | 2022/1/6 16:11:00 | 2022/1/7 16:38:00 | 香港-联通将军澳 | [腾讯RMA申请]网络设备接口模块210231A2KLX182000555故障申请,麻烦RMA | |||||
| 2022010697761 | ticket-202201051464 | ESZLC-220106-004 | 2022/1/6 14:32:31 | 1310000050726 | 210231A5LLN1840002Y7 | 210231A5LLX2130000X4 | 7*24*NCD | 2022/1/6 17:07:00 | 2022/1/7 16:25:00 | 张杰 | [腾讯RMA申请]网络设备接口模块210231A5LLN1840002Y7故障申请,麻烦RMA | |||||
| 2022010614485 | ticket-202201050246 | ESHLC-220106-004 | 2022/1/6 15:32:50 | 1310000041079 | 210231A2KLX15A001268 | 210231A2KLX21A0004J9 | 7*24*NCD | 2022/1/6 15:41:00 | 2022/1/7 15:19:00 | 张黎洁 | [腾讯RMA申请]网络设备接口模块210231A2KLX15A001268故障申请,麻烦RMA |