| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021122168349 | ticket-202112210258 | ESZLC-211221-002 | 2021/12/21 17:10:31 | 1310000047925 | 210231AG7UH2140C000P | 210231ABV7N21A00044J | 5*8*NBD | 2021/12/21 18:29:00 | 2021/12/22 10:02:00 | 邹志军 | [腾讯RMA申请]网络设备电源210231AG7UH2140C000P故障申请,麻烦RMA | |||||
| 2021122219907 | ticket-202112220418 | EGZLC-211222-003 | 2021/12/22 15:04:26 | 1310000066971 | 210231A2KLX199000CZW | 210231A2KLX21A0004CN | 7*24*NCD | 2021/12/22 16:00:00 | 2021/12/23 10:09:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A2KLX199000CZW故障申请,麻烦RMA | |||||
| 2021122226812 | ticket-202112091248 | ESHLC-211222-001 | 2021/12/22 15:08:07 | 1310000041013 | 210235A2NWP20A000033 | 210235A2NWP21B00001V | 5*8*NBD | 2021/12/22 15:46:00 | 2021/12/23 8:54:00 | 陈敏 | RMA 坏件：210235A2NWP20A000033 | |||||
| 2021122310520 | ticket-202112231100 | ESHLC-211223-001 | 2021/12/23 18:08:09 | 1310000041010 | 210235A2NWP2140000F3 | 210235A2NWP21B000008 | 5*8*NBD | 2021/12/23 18:36:00 | 2021/12/24 8:42:00 | 陈敏 | 内存异常，7 天内不同异常地址出现 8 个, 异常log出现 2727 次.需要RMA整机 | |||||
| 2021122403186 | ticket-202112240286 | EBJLC-211224-004 | 2021/12/24 13:53:10 | 1810000089465 | 210231A2KLX167000205 | 210231A2KLX21A0004BK | 7*24*NCD | 2021/12/24 15:00:00 | 2021/12/27 10:01:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167000205故障申请,麻烦RMA | |||||
| 2021122715090 | ticket-202112250422 | EBJLC-211227-002 | 2021/12/27 14:37:10 | 1810000089478 | 210231A2KLX167003042 | 210231A2KLX2120003L6 | 7*24*NCD | 2021/12/27 15:03:00 | 2021/12/28 10:10:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167003042故障申请,麻烦RMA | |||||
| 2021122771476 | ticket-202112250096 | ENJLC-211227-007 | 2021/12/27 17:20:40 | SF1137054561799 | 210231A2KLN1940007BL | 210231A2KLX21A0004C1 | 7*24软件服务 | 2021/12/27 17:36:00 | 2021/12/28 8:27:00 | 嵇浩杰 | [腾讯RMA申请]网络设备接口模块210231A2KLN1940007BL故障申请,麻烦RMA | |||||
| 2021122884985 | ticket-202112270620 | EGZLC-211228-002 | 2021/12/28 11:11:22 | 1310000058972 | 210231A2KLN1940002R8 | 210231A2KLX2160002B7 | 7*24*NCD | 2021/12/28 15:28:00 | 2021/12/29 10:16:00 | 王瑞江 | [腾讯RMA申请]网络设备接口模块210231A2KLN1940002R8故障申请,麻烦RMA | |||||
| 2021122848797 | ticket-202112270798 | EGZLC-211228-003 | 2021/12/28 14:25:12 | 1310000058976 | 210231A2KLX165002217 | 210231A2KLX21600029Y | 7*24*NCD | 2021/12/28 15:28:00 | 2021/12/29 9:58:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A2KLX165002217故障申请,麻烦RMA | |||||
| 2021122880100 | ticket-202112240846 | ESZLC-211228-001 | 2021/12/28 14:42:52 | 1310000050587 | 210235A3JRH207000323 | 210235A3JRH212000239 | 7*24*NCD | 2021/12/28 17:13:00 | 2021/12/29 10:41:00 | 李银妹 | [腾讯RMA申请]整机210235A3JRH207000323故障申请,麻烦RMA | |||||
| 2021122859488 | ticket-202112190556 | ESZLC-211228-004 | 2021/12/28 17:09:07 | 1310000050589 | 210231A5LLX1960000RT | 210231A5LLX20B0000N9 | 7*24*NCD | 2021/12/28 17:53:00 | 2021/12/29 11:37:00 | 李星威 | RMA 坏件：210231A5LLX1960000RT | |||||
| 2021122963294 | ticket-202112290228 | ESZLC-211229-001 | 2021/12/29 11:36:34 | 1310000050641 | 210231A2KLX164001509 | 210231A2KLX18600089M | 7*24*NCD | 2021/12/29 15:25:00 | 2021/12/30 12:00:00 | 师志浩 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001509故障申请,麻烦RMA | |||||
| 2021122977823 | ticket-202112281112 | EGZLC-211229-002 | 2021/12/29 16:50:21 | 1310000058905 | 210231A4UFN18900007D | 210231A4UFX2070000ZX | 7*24*NCD | 2021/12/29 17:10:00 | 2021/12/30 10:20:00 | 范志江 | [腾讯RMA申请]网络设备接口模块210231A4UFN18900007D故障申请,麻烦RMA | |||||
| 2021123003524 | ticket-202112230538 | EJNLC-211230-002 | 2021/12/30 12:52:26 | 5312001642 | 210231A4PRH188000005 | 210231A4PRH2150C002H | 7*24*NCD | 2021/12/30 13:17:00 | 2021/12/31 9:30:00 | 于明起 | 板卡故障导致特定udp流不通，已经H3C侧排查板卡异常，申请RMA替换 | |||||
| 2021123087106 | ticket-202112300142 | ENJLC-211230-006 | 2021/12/30 17:44:21 | SF1137054553248 | 210231A2KLN1940007GS | 210231A2KLX21A0004BW | 7*24软件服务 | 2021/12/30 18:01:00 | 2021/12/31 10:25:00 | 嵇浩杰 | [腾讯RMA申请]网络设备接口模块210231A2KLN1940007GS故障申请,麻烦RMA |