| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021121488761 | ticket-202112141166 | ESHLC-211214-013 | 2021/12/14 16:34:20 | 1310000041047 | 210231A563X21A000132 | 210231A563N2090001R8 | 7*24软件服务 | 2021/12/14 16:47:00 | 2021/12/15 10:47:00 | 杨青 | 模块故障，收光低 | |||||
| 2021121449686 | ticket-202112130068 | EBJLC-211214-007 | 2021/12/14 17:14:40 | 1810000091620 | 210231A2KLX167001858 | 210231A2KLX21A00044D | 7*24*NCD | 2021/12/14 17:37:00 | 2021/12/15 14:54:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167001858故障申请,麻烦RMA | |||||
| 2021121583868 | ticket-202112140996 | EBJLC-211215-001 | 2021/12/15 10:49:12 | 1810000091627 | 210231A4UFX196000020 | 210231A4UFX2170006P9 | 7*24*NCD | 2021/12/15 12:44:00 | 2021/12/16 14:37:00 | 周璐琪 | [腾讯RMA申请]网络设备接口模块210231A4UFX196000020故障申请,麻烦RMA | |||||
| 2021121546423 | ticket-202112141072 | ECSLC-211215-001 | 2021/12/15 11:57:50 | 119316962 | 210231ABV7X2140000LB | 10231ABV7N2190001HM | 5*8*NBD | 2021/12/15 12:19:00 | 2021/12/16 12:00:00 | 蒋婷 | 坏件SN：210231ABV7X2140000LB 部件故障，请尽快RMA | |||||
| 2021121534413 | ticket-202112091360 | ESHLC-211215-003 | 2021/12/15 23:24:17 | 1310000041036 | 210231A5LLX1990000QK | 210231A5LLX209000007 | 7*24*NCD | 2021/12/16 9:19:00 | 2021/12/17 11:07:00 | 徐磊 | [腾讯RMA申请]网络设备接口模块210231A5LLX1990000QK故障申请,麻烦RMA | |||||
| 2021121628580 | ticket-202112141368 | ECSLC-211216-001 | 2021/12/16 12:55:32 | 119316965 | 210231A5LLX199000117 | 210231A5LLN18500041N | 7*24*NCD | 2021/12/16 13:19:00 | 2021/12/17 9:00:00 | 唐友维 | [腾讯RMA申请]网络设备接口模块210231A5LLX199000117故障申请,麻烦RMA | |||||
| 2021121669716 | ticket-202112100464 | 2021/12/16 16:21:02 | 5*8*NBD | RMA 坏件：210235A2NWP20A000076 | ||||||||||||
| 2021121748448 | ticket-202112160836 | EBJLC-211217-001 | 2021/12/17 14:51:19 | 210231A2KLX2160002D4 | 7*24*NCD | 周杰 | 210231A2KLX2160002D4 坏件申请rma | |||||||||
| 2021121796757 | ticket-202112161150 | EFZLC-211218-001 | 2021/12/17 15:57:26 | 119759886 | 210231A2UQN1870000VS | 210231A2UQX2070000QQ | 7*24*NCD | 2021/12/19 20:08:00 | 2021/12/20 10:00:00 | 林炜臻 | [腾讯RMA申请]网络设备接口模块210231A2UQN1870000VS故障申请,麻烦RMA | |||||
| 2021121778953 | ticket-202112150548 | EGZLC-211217-003 | 2021/12/17 17:07:20 | 1310000066839 | 210231A2KLX166005163 | 210231A2KLX2160002C7 | 5*8*NBD | 2021/12/17 18:05:00 | 2021/12/20 10:22:00 | 范志江 | [腾讯RMA申请]网络设备接口模块210231A2KLX166005163故障申请,麻烦RMA | |||||
| 2021121725278 | ticket-202112161308 | EHKGLC-211217-001 | 2021/12/17 18:27:59 | 211219128 | 210231A5LLN1850005DF | 210231A5LLX19C0000KN | 7*24*NCD | 2021/12/19 9:45:00 | 2021/12/20 15:27:00 | 香港-HGC屈臣氏 | [腾讯RMA申请]网络设备接口模块210231A5LLN1850005DF故障申请,麻烦RMA | |||||
| 2021122065245 | ticket-202112200166 | EGZLC-211220-009 | 2021/12/20 15:24:27 | 1310000066946 | 210231A2KLX165001855 | 210231A2KLX2160003TS | 7*24*NCD | 2021/12/20 17:11:00 | 2021/12/21 9:29:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A2KLX165001855故障申请,麻烦RMA | |||||
| 2021122040607 | ticket-202112200264 | ETJLC-211220-002 | 2021/12/20 15:43:15 | 119752165 | 210231A2KLX198000QQZ | 210231A2KLX21A00044S | 7*24软件服务 | 2021/12/20 15:53:00 | 2021/12/21 10:00:00 | 许晓东 | [腾讯RMA申请]网络设备接口模块210231A2KLX198000QQZ故障申请,麻烦RMA | |||||
| 2021122112638 | ticket-202112210262 | ETJLC-211221-001 | 2021/12/21 14:45:17 | 119752051 | 210231A2KLX198000W7J | 210231A2KLX2170001RR | 7*24*NCD | 2021/12/21 15:23:00 | 2021/12/22 10:00:00 | 许晓东 | [腾讯RMA申请]网络设备接口模块210231A2KLX198000W7J故障申请,麻烦RMA | |||||
| 2021122191439 | ticket-202112210502 | ESZLC-211221-001 | 2021/12/21 17:10:15 | 1310000050560 | 210231AEWAP219000050 | 210231AEWAP20C00001L | 5*8*NBD | 2021/12/21 17:53:00 | 2021/12/22 10:02:00 | 邹志军 | [腾讯RMA申请]网络设备风扇210231AEWAP219000050故障申请,麻烦RMA |