| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021120953301 | ticket-202112071666 | ESHLC-211209-001 | 2021/12/9 9:36:38 | 1910000129900 | 210231A5LLN18C00025B | 210231A5LLX20B0000LV | 7*24*NCD | 2021/12/9 10:35:00 | 2021/12/9 13:30:00 | 金晴伟 | [腾讯RMA申请]网络设备接口模块210231A5LLN18C00025B故障申请,麻烦RMA | |||||
| 2021120929548 | ticket-202112090964 | 2021/12/9 14:17:32 | 7*24*NCD | 申请RMA，坏件SN：210235A1ELX19100001Q | ||||||||||||
| 2021120995777 | ticket-202112070402 | ETJLC-211209-001 | 2021/12/9 18:00:34 | 119752117 | 210231A2KLX20A00077M | 210231A2KLN18B0000B6 | 7*24*NCD | 2021/12/10 8:29:00 | 2021/12/10 10:00:00 | 郭涛 | [腾讯RMA申请]网络设备接口模块210231A2KLX20A00077M故障申请,麻烦RMA | |||||
| 2021041670202 | ticket-202112050172 | EXALC-210416-001 | 2021/12/10 14:09:14 | 1710000093182 | 210231A5LLX2050002TW | 210231A5LLX20B000199 | 7*24*NCD | 2021/4/16 16:32:00 | 2021/4/19 9:19:00 | 夏群利 | [腾讯RMA申请]网络设备接口模块210231A5LLX2050002TW故障申请,麻烦RMA | |||||
| 2021121020069 | ticket-202112090722 | ENJLC-211210-003 | 2021/12/10 15:23:35 | 1810000079964 | 210231ABV7H212001314 | 210231ABV7N21A00025J | 5*8*NBD | 2021/12/10 18:43:00 | 2021/12/13 16:13:00 | 张萍 | [腾讯RMA申请]网络设备电源210231ABV7H212001314故障申请,麻烦RMA | |||||
| 2021121046195 | ticket-202112071734 | EBJLC-211210-001 | 2021/12/10 16:23:30 | 1810000091608 | 210231A0A6N12C002181 | 210231A0A6N20B00055W | 7*24软件服务 | 2021/12/10 16:35:00 | 2021/12/13 8:21:00 | 林景 | [腾讯RMA申请]网络设备接口模块210231A0A6N12C002181故障申请,麻烦RMA | |||||
| 2021121315256 | ticket-202111220812 | ECDLC-211213-001 | 2021/12/13 10:43:13 | 119751841 | 210231A0A6N2120003S6 | 210231A0A6X2040002NK | 7*24*4 | 2021/12/13 11:33:00 | 2021/12/13 14:00:00 | 冯顺艳 | 政务云 模块坏件维修 模块无法使用 | |||||
| 2021121384182 | ticket-202112100842 | EBJLC-211213-002 | 2021/12/13 10:45:33 | 1810000091613 | 210231A2KLX167002701 | 210231A2KLX21A00053W | 7*24*NCD | 2021/12/13 13:18:00 | 2021/12/14 11:08:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002701故障申请,麻烦RMA | |||||
| 2021121378396 | ticket-202112100140 | EGZLC-211213-001 | 2021/12/13 16:19:15 | 1310000066825 | 210231A5LLX2050002RJ | 210231A5LLX20B0000MK | 7*24*NCD | 2021/12/13 17:43:00 | 2021/12/14 9:52:00 | 马集杰 | [腾讯RMA申请]网络设备接口模块210231A5LLX2050002RJ故障申请,麻烦RMA | |||||
| 2021121487309 | ticket-202112100626 | ESZLC-211214-001 | 2021/12/14 10:15:41 | 1310000050465 | 210231A5LLX2060002J6 | 210231A5LLX20B0000JR | 7*24*NCD | 2021/12/14 16:50:00 | 2021/12/15 10:04:00 | 张杰 | [腾讯RMA申请]网络设备接口模块210231A5LLX2060002J6故障申请,麻烦RMA | |||||
| 2021121412940 | ticket-202112110128 | EGZLC-211214-001 | 2021/12/14 11:15:33 | 1310000066887 | 210231A0A6N161001634 | 210231A0A6X217000B6P | 7*24软件服务 | 2021/12/14 17:01:00 | 2021/12/15 8:38:00 | 吕金泽 | [腾讯RMA申请]网络设备接口模块210231A0A6N161001634故障申请,麻烦RMA | |||||
| 2021121315256 | ticket-202112140624 | ECDLC-211213-001 | 2021/12/14 11:25:59 | 119751841 | 210231A0A6N2120003S6 | 210231A0A6X2040002NK | 7*24*4 | 2021/12/13 11:33:00 | 2021/12/13 14:00:00 | 冯顺艳 | SN:210231A0A6N2120003S6 PN：SFP-XG-SX-MM850-A 固资号：TYNM2103070CC 模块故障，请开RMA替换 | |||||
| 2021121481306 | ticket-202112101058 | ESHLC-211215-002 | 2021/12/14 14:18:18 | 1310000041037 | 210231A5CHH198000373 | 210231A5CHH2180C00CZ | 7*24*NCD | 2021/12/16 9:23:00 | 2021/12/17 8:17:00 | 吴丽丽 | 坏件SN：210231A5CHH198000373 部件故障，请尽快RMA | |||||
| 2021121488632 | ticket-202112011770 | EGZLC-211214-005 | 2021/12/14 15:49:09 | 1310000066889 | 210231A4PQH2170C0025 | 210231A4PQH208000175 | 7*24*NCD | 2021/12/14 17:01:00 | 2021/12/15 10:49:00 | 刘家文 | 坏件SN：210231A4PQH2170C0025 部件故障，请尽快RMA | |||||
| 2021121409274 | ticket-202112120020 | EBJLC-211214-006 | 2021/12/14 15:58:04 | 1810000091619 | 210231A2KLX167000535 | 210231A2KLX2160002D4 | 7*24*NCD | 2021/12/14 16:08:00 | 2021/12/15 14:54:00 | 周杰 | 210231A2KLX167000535 坏件申请rma |