| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021120249673 | ticket-202111300404 | EGZLC-211202-001 | 2021/12/2 16:13:23 | 1310000066716 | 210231A5LLX19C00005N | 210231A5LLX20B0000PM | 7*24*NCD | 2021/12/2 16:48:00 | 2021/12/3 16:48:00 | 范志江 | [腾讯RMA申请]网络设备接口模块210231A5LLX19C00005N故障申请,麻烦RMA | |||||
| 2021120261401 | ticket-202112021806 | ESGPLC-211202-001 | 2021/12/2 23:13:56 | CSGPLC211203642 | 210231A0QMH2170C01YP | 210231A0QMH189000948 | 7*24软件服务 | 2021/12/3 9:00:00 | 2021/12/3 10:00:00 | 新加坡-DRT乐阳 | 申请RMA，坏件SN：210231A0QMH2170C01YP | |||||
| ticket-202112020968 | 2021/12/3 17:24:27 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A5LLX2060001WD故障申请,麻烦RMA | |||||||||||||
| 2021120583611 | ticket-202112031376 | ESZLC-211205-001 | 2021/12/5 0:49:26 | 1310000047846 | 210231A563X19A0007HR | 210231A563N2090005R9 | 7*24*NCD | 2021/12/5 11:05:00 | 2021/12/6 9:23:00 | 李星威 | [腾讯RMA申请]网络设备接口模块210231A563X19A0007HR故障申请,麻烦RMA | |||||
| 2021120627049 | ticket-202112021000 | 2021/12/6 9:46:58 | 7*24*NCD | DOA流程： 工单负责人：v_wfliu 设备固资：TYNT20040APM 设备名称：QY-QX-1102-F07-9820C-CUF-0503 设备IP：11.240.1.148 坏件SN：210231ABV8H204002087 好件SN：None 固资类型：网络设备板卡 | ||||||||||||
| 2021120632503 | ticket-202112020952 | ESHLC-211206-001 | 2021/12/6 10:31:03 | 1910000129746 | 210231A2KLX15B002859 | 210231A2KLX21A00051V | 7*24*NCD | 2021/12/6 10:45:00 | 2021/12/7 10:25:00 | 王祺 | [腾讯RMA申请]网络设备接口模块210231A2KLX15B002859故障申请,麻烦RMA | |||||
| 2021120678446 | ticket-202112030202 | EGZLC-211206-001 | 2021/12/6 10:49:41 | 1310000066676 | 210231A2KLN166000766 | 210231A2KLX20A000D40 | 5*8*NBD | 2021/12/6 17:30:00 | 2021/12/7 15:20:00 | 马集杰 | [腾讯RMA申请]网络设备接口模块210231A2KLN166000766故障申请,麻烦RMA | |||||
| 2021120616842 | ticket-202112020294 | ESHLC-211206-002 | 2021/12/6 11:04:32 | 1910000129754 | 210231A2KLX15A001240 | 210231A2KLX21A000303 | 7*24*NCD | 2021/12/6 11:12:00 | 2021/12/7 16:00:00 | 张黎洁 | [腾讯RMA申请]网络设备接口模块210231A2KLX15A001240故障申请,麻烦RMA | |||||
| 2021120625111 | ticket-202112031232 | ESZLC-211206-001 | 2021/12/6 15:17:48 | 1310000047854 | 210231AG7XP2180000HR | 210231A0QMH2180C02VS | 7*24软件服务 | 2021/12/6 17:16:00 | 2021/12/7 9:55:00 | 邹志军 | [腾讯RMA申请]网络设备电源210231AG7XP2180000HR故障申请,麻烦RMA | |||||
| 2021120678303 | ticket-202112040586 | ESZLC-211206-002 | 2021/12/6 15:56:35 | 1310000047855 | 210231A2KLX164001213 | 210231A2KLX21A00035Y | 7*24*NCD | 2021/12/6 17:16:00 | 2021/12/7 16:00:00 | 师志浩 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001213故障申请,麻烦RMA | |||||
| 2021120697830 | ticket-202112031356 | ENJLC-211206-002 | 2021/12/6 17:59:20 | SF1137054552368 | 210231A2KLX19B0004PC | 210231A2KLX2170001RX | 7*24软件服务 | 2021/12/6 18:17:00 | 2021/12/7 9:09:00 | 嵇浩杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX19B0004PC故障申请,麻烦RMA | |||||
| 2021120702470 | ticket-202112040392 | ENJLC-211207-002 | 2021/12/7 16:51:11 | SF1137054561675 | 210231A2KLN1940007HS | 210231A2KLX206000H69 | 7*24*NCD | 2021/12/7 17:11:00 | 2021/12/8 10:10:00 | 嵇浩杰 | [腾讯RMA申请]网络设备接口模块210231A2KLN1940007HS故障申请,麻烦RMA | |||||
| 2021120892436 | ticket-202112030616 | ESHLC-211208-001 | 2021/12/8 15:51:40 | 1910000129886 | 210231A3FFN16C000426 | 210231A3FFX20600004K | 7*24*4 | 2021/12/8 16:05:00 | 2021/12/9 10:24:00 | 张黎洁 | [腾讯RMA申请]网络设备接口模块210231A3FFN16C000426故障申请,麻烦RMA | |||||
| 2021120860293 | ticket-202112071608 | ENJLC-211208-002 | 2021/12/8 17:36:11 | SF1137054561684 | 210231A5LLX19900005H | 210231A5LLX20700037K | 7*24*NCD | 2021/12/8 17:49:00 | 2021/12/9 8:30:00 | 嵇浩杰 | [腾讯RMA申请]网络设备接口模块210231A5LLX19900005H故障申请,麻烦RMA | |||||
| 2021120838182 | ticket-202112080998 | ETJLC-211208-002 | 2021/12/8 18:27:12 | 119752132 | 210235A2NWP20C00018P | 210235A2NWP21B00000T | 5*8*NBD | 2021/12/9 8:24:00 | 2021/12/9 9:58:00 | 刘伟 | 设备内存故障，需要整机替换，请RMA好件 |