| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021111735466 | ticket-202111161444 | EGZLC-211117-003 | 2021/11/17 14:47:24 | 1310000066441 | 210231A2KLN162001205 | 210231A2KLX20A000GPC | 7*24*NCD | 2021/11/17 17:30:00 | 2021/11/18 10:09:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A2KLN162001205故障申请,麻烦RMA | |||||
| 2021111752740 | ticket-202111160986 | EBJLC-211117-002 | 2021/11/17 15:47:10 | 1810000063762 | 210231A5LLX2060002S3 | 210231A5LLX20C0001QB | 7*24*NCD | 2021/11/17 16:01:00 | 2021/11/18 9:15:00 | 周璐琪 | [腾讯RMA申请]网络设备接口模块210231A5LLX2060002S3故障申请,麻烦RMA | |||||
| 2021111741050 | ticket-202111170952 | ECDLC-211118-001 | 2021/11/17 19:07:23 | 119229277 | 210231A2KLX166003909 | 210231A2KLX213000704 | 7*24*NCD | 2021/11/18 9:33:00 | 2021/11/19 18:00:00 | 邓利琼 | [腾讯RMA申请]网络设备接口模块210231A2KLX166003909故障申请,麻烦RMA | |||||
| 2021111755554 | ticket-202111170758 | ECDLC-211118-002 | 2021/11/17 19:08:17 | 119229277 | 210231A2KLX166001728 | 210231A2KLX2160002C8 | 7*24*NCD | 2021/11/18 9:33:00 | 2021/11/19 18:00:00 | 邓利琼 | [腾讯RMA申请]网络设备接口模块210231A2KLX166001728故障申请,麻烦RMA | |||||
| 2021111918606 | ticket-202111040082 | EGZLC-211119-004 | 2021/11/19 14:38:04 | 1310000066510 | 210231A4PQH2170C0068 | 210231A4PQH205000706 | 7*24*NCD | 2021/11/19 17:59:00 | 2021/11/22 10:42:00 | 马集杰 | 坏件SN：210231A4PQH2170C0068，板卡4口坏了，导致对端有CRC错包，请安排RMA | |||||
| 2021111951573 | ticket-202111180650 | ETJLC-211119-003 | 2021/11/19 17:27:19 | 119651560 | 210231A2E4X2160000P7 | 210231A2E4X21500011R | 7*24*NCD | 2021/11/20 10:22:00 | 2021/11/22 10:00:00 | 郭涛 | [腾讯RMA申请]网络设备接口模块210231A2E4X2160000P7故障申请,麻烦RMA | |||||
| 2021112280815 | ticket-202111181142 | ESHLC-211122-001 | 2021/11/22 9:20:50 | 1910000129106 | 210231A2E4N159000316 | 210231A2E4X2150000ZW | 7*24*NCD | 2021/11/22 9:54:00 | 2021/11/23 13:03:00 | 潘瑞 | [腾讯RMA申请]网络设备接口模块210231A2E4N159000316故障申请,麻烦RMA | |||||
| 2021112211789 | ticket-202111200842 | ESJLC-211122-001 | 2021/11/22 11:15:21 | SF1108418078293 | 210231ABV7N21600025C | 210231ABV7H206001774 | 5*8*NBD | 2021/11/22 11:47:00 | 2021/11/23 14:10:00 | 成旭 | [腾讯RMA申请]网络设备电源210231ABV7N21600025C故障申请,麻烦RMA | |||||
| 2021112231015 | ticket-202111200400 | ESHLC-211122-005 | 2021/11/22 16:59:45 | 1910000129180 | 210231ABV7H2150C0001 | 210231ABV7N21A000098 | 5*8*NBD | 2021/11/22 17:21:00 | 2021/11/23 11:05:00 | 杨青 | [腾讯RMA申请]网络设备电源210231ABV7H2150C0001故障申请,麻烦RMA | |||||
| 2021112339358 | ticket-202111220468 | ESZLC-211123-001 | 2021/11/23 10:06:26 | 1310000047794 | 210231A2KLX164001465 | 210231A2KLX2160002G1 | 7*24*NCD | 2021/11/23 17:26:00 | 2021/11/24 17:00:00 | 刘瑶 | rma 坏件：210231A2KLX164001465 | |||||
| 2021112368404 | ticket-202111210594 | ESHLC-211123-003 | 2021/11/23 15:23:39 | 1910000129212 | 210231A2KLX16C008190 | 210231A2KLX2160002D1 | 7*24*NCD | 2021/11/23 16:14:00 | 2021/11/24 8:40:00 | 金琦 | [腾讯RMA申请]网络设备接口模块210231A2KLX16C008190故障申请,麻烦RMA | |||||
| 2021112479582 | ticket-202111191246 | EGZLC-211124-001 | 2021/11/24 12:32:39 | 1310000066452 | 210231AG7UH2150C0026 | 210231ABV7H207002309 | 5*8*NBD | 2021/11/24 16:12:00 | 2021/11/25 11:20:00 | 刘家文 | [腾讯RMA申请]网络设备电源210231AG7UH2150C0026故障申请,麻烦RMA | |||||
| 2021112499258 | ticket-202111240508 | EBJLC-211124-002 | 2021/11/24 14:19:43 | 1810000063782 | 210231A2KLX167001240 | 210231A2KLX2160002DW | 7*24*NCD | 2021/11/24 14:51:00 | 2021/11/25 10:52:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167001240故障申请,麻烦RMA | |||||
| 2021112409797 | ticket-202111220396 | ESHLC-211124-001 | 2021/11/24 15:57:22 | 1910000129246 | 210231A2KLX15B001986 | 210231A2KLX2160002CG | 7*24*NCD | 2021/11/24 16:12:00 | 2021/11/25 9:53:00 | 王祺 | [腾讯RMA申请]网络设备接口模块210231A2KLX15B001986故障申请,麻烦RMA | |||||
| 2021112404313 | ticket-202111210572 | ESHLC-211124-003 | 2021/11/24 16:22:16 | 1910000129254 | 210231A5LLN19300009K | 210231A5LLX207000411 | 7*24*NCD | 2021/11/24 16:34:00 | 2021/11/25 8:14:00 | 陈琳 | [腾讯RMA申请]网络设备接口模块210231A5LLN19300009K故障申请,麻烦RMA |