| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2020081129737 | ticket-202008101010 | EBJLC-200811-006 | 2020/8/11 8:54:36 | 1810000032826 | 210231A5LLN1850002SQ | 210231A5LLX2040001B9 | 7*24*NCD | 2020/8/11 11:30:00 | 2020/8/12 9:08:00 | 刘梓桐 | [腾讯RMA申请]网络设备接口模块210231A5LLN1850002SQ故障申请,麻烦RMA | |||||
| 2020081132176 | ticket-202008101050 | ETJLC-200811-001 | 2020/8/11 9:39:46 | 117155033 | G20231A9V90401YD | G20231A9V9050CH5 | 5*8*NBD | 2020/8/11 9:50:00 | 2020/8/11 16:00:00 | 刘伟 | 麻烦rma | |||||
| 2020081158969 | ticket-202008070784 | ESHLC-200811-012 | 2020/8/11 12:42:21 | 1910000199760 | 210231A5LLN172000364 | 210231A5LLN18B0001J4 | 7*24*NCD | 2020/8/11 18:22:00 | 2020/8/12 8:44:00 | 吴婷婷 | [腾讯RMA申请]网络设备接口模块210231A5LLN172000364故障申请,麻烦RMA | |||||
| 2020081101348 | ticket-202008090150 | ESHLC-200811-011 | 2020/8/11 12:59:08 | 1910000199670 | 210231A2KLX165002825 | 210231A2KLX2060007M0 | 7*24软件服务 | 2020/8/11 18:20:00 | 2020/8/12 8:43:00 | 蔡冯伟 | [腾讯RMA申请]网络设备接口模块210231A2KLX165002825故障申请,麻烦RMA | |||||
| 2020081153287 | ticket-202008090528 | ESHLC-200811-010 | 2020/8/11 13:36:39 | 1910000199688 | 210231A2KLX159001347 | 210231A2KLX20600071N | 7*24软件服务 | 2020/8/11 17:51:00 | 2020/8/12 8:40:00 | 张黎洁 | [腾讯RMA申请]网络设备接口模块210231A2KLX159001347故障申请,麻烦RMA | |||||
| 2020081166622 | ticket-202008101142 | ECDLC-200811-001 | 2020/8/11 15:18:38 | 117101874 | 210231A2KLX167001517 | 210231A2KLX2060007F9 | 7*24软件服务 | 2020/8/11 17:47:00 | 2020/8/12 15:00:00 | 赵巧莹 | [腾讯RMA申请]网络设备接口模块210231A2KLX167001517故障申请,麻烦RMA | |||||
| 2020081189686 | ticket-202008110422 | EGZLC-200811-004 | 2020/8/11 15:26:56 | 1910000285556 | 210231A7LVN1870009HK | G10231A7LV0603TK | 7*24*NCD | 2020/8/11 15:42:00 | 2020/8/12 9:31:00 | 李胜运 | [腾讯RMA申请]网络设备线缆210231A7LVN1870009HK故障申请,麻烦RMA | |||||
| 2020081154706 | ticket-202008080132 | ESHLC-200812-001 | 2020/8/11 17:34:26 | 1910000199752 | 210231A5LLN1920000QW | 210231A5LLX2050000L5 | 7*24*NCD | 2020/8/12 10:02:00 | 2020/8/12 13:30:00 | 唐江龙 | [腾讯RMA申请]网络设备接口模块210231A5LLN1920000QW故障申请,麻烦RMA | |||||
| 2020081244945 | ticket-202008100850 | EGZLC-200812-001 | 2020/8/12 9:24:18 | 1910000285604 | 210231A7LUN1880000DG | G10231A7LU0500GK | 5*8*NBD | 2020/8/12 9:40:00 | 2020/8/13 9:36:00 | 范志江 | [腾讯RMA申请]网络设备线缆TH88A2F0MZ故障申请,麻烦RMA | |||||
| 2020081241476 | ticket-202008111062 | ESZLC-200812-012 | 2020/8/12 14:36:15 | 1910000105794 | 210231A2KLX166004725 | 210231A2KLX2060007MC | 7*24*NCD | 2020/8/12 17:49:00 | 2020/8/13 9:27:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2KLX166004725故障申请,麻烦RMA | |||||
| 2020081265037 | ticket-202008110844 | ESZLC-200812-014 | 2020/8/12 14:38:49 | 1910000105786 | 210231A5LLN1920000C6 | 210231A5LLX2050000F1 | 7*24*NCD | 2020/8/12 17:49:00 | 2020/8/13 10:44:00 | 李星威 | 麻烦rma | |||||
| 2020081249286 | ticket-202008110690 | ESZLC-200812-013 | 2020/8/12 15:16:58 | 1910000105794 | 210231A2KLX166004717 | 210231A2KLX2060006SZ | 7*24软件服务 | 2020/8/12 17:49:00 | 2020/8/13 9:27:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2KLX166004717故障申请,麻烦RMA | |||||
| 2020081233674 | ticket-202008111062 | ESZLC-200812-015 | 2020/8/12 15:17:15 | 1910000105794 | 210231A2KLX166004742 | 210231A2KLX2060006SJ | 7*24软件服务 | 2020/8/12 17:49:00 | 2020/8/13 9:27:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2KLX166004742故障申请,麻烦RMA | |||||
| 2020081206573 | ticket-202008101172 | EBJLC-200812-007 | 2020/8/12 17:03:18 | 1810000032831 | 210231A5LLN1850002LH | 210231A5LLX20600048M | 7*24*NCD | 2020/8/12 17:20:00 | 2020/8/13 14:05:00 | 吴磊 | [腾讯RMA申请]网络设备接口模块210231A5LLN1850002LH故障申请,麻烦RMA | |||||
| 2020081347934 | ticket-202008121216 | ESHLC-200813-016 | 2020/8/13 10:57:02 | 1910000199842 | 210231A9V9N20300011F | G20231A9V90601QQ | 5*8*NBD | 2020/8/13 18:50:00 | 2020/8/14 13:40:00 | 吴汉 | 麻烦rma |