| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021111051127 | ticket-202111090072 | EGZLC-211110-003 | 2021/11/10 17:10:58 | 1310000066337 | 210231A4UFX211000431 | 210231A4UFX19B0000R8 | 7*24*NCD | 2021/11/10 17:25:00 | 2021/11/11 11:05:00 | 马集杰 | 麻烦rma | |||||
| 2021111019236 | ticket-202111090290 | EGZLC-211110-004 | 2021/11/10 20:24:30 | 1310000066342 | 210231A5LLX2040001H0 | 210231A5LLX2130000WL | 7*24*NCD | 2021/11/11 8:28:00 | 2021/11/12 17:07:00 | 刘家文 | [腾讯RMA申请]网络设备接口模块210231A5LLX2040001H0故障申请,麻烦RMA | |||||
| 2021111175083 | ticket-202111020658 | ESZLC-211111-001 | 2021/11/11 14:12:35 | 1310000047558 | 210231A0A8N131000864 | 210231A0A8N172000198 | 7*24*NCD | 2021/11/11 17:49:00 | 2021/11/12 10:06:00 | 何善恒 | [腾讯RMA申请]网络设备接口模块210231A0A8N131000864故障申请,麻烦RMA | |||||
| 2021111135778 | ticket-202111100296 | ENJLC-211111-002 | 2021/11/11 17:58:31 | SF1109199773588 | 210231A5LLN1940001K1 | 210231A5LLX20C0001GW | 7*24*NCD | 2021/11/11 18:47:00 | 2021/11/12 8:29:42 | 姚青 | [腾讯RMA申请]网络设备接口模块210231A5LLN1940001K1故障申请,麻烦RMA | |||||
| 2021111299936 | ticket-202111091002 | ESHLC-211112-008 | 2021/11/12 9:50:22 | 1910000128663 | 210231A2KLX15A001246 | 210231A2KLX21600028N | 7*24*NCD | 2021/11/12 11:08:00 | 2021/11/15 11:56:00 | 张黎洁 | [腾讯RMA申请]网络设备接口模块210231A2KLX15A001246故障申请,麻烦RMA | |||||
| 2021111210284 | ticket-202111120100 | ENJLC-211112-001 | 2021/11/12 10:32:29 | SF1129737695282 | 210231A1LUX2080000P5 | 210231A1LUX1870000S3 | 7*24*NCD | 2021/11/12 11:18:00 | 2021/11/13 10:14:00 | 嵇浩杰 | 坏件sn：210231A1LUX2080000P5 麻烦尽快rma | |||||
| 2021111218283 | ticket-202111080096 | EGZLC-211112-001 | 2021/11/12 14:21:32 | 1310000066424 | 210231A4UFX21100004H | 210231A4UFX2070002ZD | 7*24*NCD | 2021/11/12 14:38:00 | 2021/11/15 17:03:00 | 刘家文 | 210231A4UFX21100004H 坏件申请rma | |||||
| 2021111513489 | ticket-202111110548 | ESHLC-211115-002 | 2021/11/15 11:43:41 | 1910000128779 | 210231A5LLX2070003QV | 210231A5LLX20B0000PD | 7*24*NCD | 2021/11/15 12:24:00 | 2021/11/16 9:55:00 | 吴丽丽 | [腾讯RMA申请]网络设备接口模块210231A5LLX2070003QV故障申请,麻烦RMA | |||||
| 2021111531913 | ticket-202111120019 | ENJLC-211115-001 | 2021/11/15 17:07:58 | 1810000079361 | 210231A5LLX2060001YP | 210231A5LLX20B000122 | 7*24*NCD | 2021/11/15 17:38:00 | 2021/11/16 10:38:00 | 余蕾 | [腾讯RMA申请]网络设备接口模块210231A5LLX2060001YP故障申请,麻烦RMA | |||||
| 2021111542288 | ticket-202111130296 | ESJLC-211115-003 | 2021/11/15 18:24:43 | SF1108418078211 | 210231AG7XP215000015 | 210231A0QMH212004261 | 7*24软件服务 | 2021/11/15 19:11:00 | 2021/11/16 18:07:00 | 成旭 | [腾讯RMA申请]网络设备电源210231AG7XP215000015故障申请,麻烦RMA | |||||
| 2021111500719 | ticket-202111151034 | ESZLC-211115-001 | 2021/11/15 19:47:09 | 1310000047593 | 210231A4PQH206000260 | 210231A4PQH2150C00D4 | 7*24*NCD | 2021/11/15 20:24:00 | 2021/11/16 9:40:00 | 张杰 | 申请RMA，坏件SN：210231A4PQH206000260 | |||||
| 2021111661635 | ticket-202110200974 | ESHLC-211116-001 | 2021/11/16 11:00:46 | 1910000128835 | 210231A2KLX18A0002BZ | 210231A2KLX2160002BJ | 7*24软件服务 | 2021/11/16 12:07:00 | 2021/11/17 11:01:00 | 吴汉 | [腾讯RMA申请]网络设备接口模块210231A2KLX18A0002BZ故障申请,麻烦RMA | |||||
| 2021111641491 | ticket-202111160922 | ESHLC-211116-002 | 2021/11/16 14:25:19 | 1910000128843 | 210231ACJKP2160001TV | 210231ACJKP20200009S | 7*24软件服务 | 2021/11/16 15:22:00 | 2021/11/17 11:04:00 | 杨青 | 申请RMA，坏件SN：210231ACJKP2160001TV | |||||
| 2021111629596 | ticket-202111150186 | ENJLC-211116-003 | 2021/11/16 15:58:42 | SF1137054552419 | 210231A5LLX2080002GF | 210231A5LLX20B0000BP | 7*24*NCD | 2021/11/16 16:59:00 | 2021/11/17 8:55:00 | 嵇浩杰 | [腾讯RMA申请]网络设备接口模块210231A5LLX2080002GF故障申请,麻烦RMA | |||||
| 2021111691902 | ticket-202111150996 | ESJLC-211116-003 | 2021/11/16 17:32:53 | SF1108418078266 | 210231AG7XP2150000L8 | 210231A0QMH213008422 | 7*24软件服务 | 2021/11/16 19:17:00 | 2021/11/17 15:34:00 | 成旭 | [腾讯RMA申请]网络设备电源210231AG7XP2150000L8故障申请,麻烦RMA |