| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021110599694 | ticket-202111050302 | EBJLC-211105-001 | 2021/11/5 15:03:40 | 1810000063425 | 210231A5LLN1920000C4 | 210231A5LLX20C000260 | 7*24*NCD | 2021/11/5 15:24:00 | 2021/11/8 9:30:00 | 刘梓桐 | 坏件SN：210231A5LLN1920000C4 部件故障，请尽快RMA | |||||
| 2021110535570 | ticket-202111010132 | ESHLC-211105-015 | 2021/11/5 16:42:49 | 1910000128319 | 210231A2KLX19C0002ZS | 210231A2KLX2170001RJ | 7*24软件服务 | 2021/11/5 17:15:00 | 2021/11/8 10:10:00 | 吴丽丽 | [腾讯RMA申请]网络设备接口模块210231A2KLX19C0002ZS故障申请,麻烦RMA | |||||
| 2021110573530 | ticket-202111050026 | ENJLC-211105-001 | 2021/11/5 17:06:41 | SF1123276142276 | 210231A2KLX185000385 | 210231A2KLX2170001RW | 7*24*NCD | 2021/11/5 17:18:00 | 2021/11/6 14:34:09 | 嵇浩杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX185000385故障申请,麻烦RMA | |||||
| 2021110518618 | ticket-202111010582 | ESHLC-211105-016 | 2021/11/5 17:48:23 | 1910000128327 | 210231A2KLX15A000079 | 210231A2KLX21600029Q | 7*24*NCD | 2021/11/5 18:15:00 | 2021/11/8 15:29:00 | 张黎洁 | [腾讯RMA申请]网络设备接口模块210231A2KLX15A000079故障申请,麻烦RMA | |||||
| 2021110501468 | ticket-202111040356 | EDEULC-211105-001 | 2021/11/5 18:29:15 | CDEULC211105873 | 210231A0A6X211000C0L | 210231A0A6X18C0009QX | 7*24软件服务 | 2021/11/5 20:30:00 | 2021/11/5 21:45:00 | 刘超2 | [腾讯RMA申请]网络设备接口模块210231A0A6X211000C0L故障申请,麻烦RMA | |||||
| 2021110507400 | ticket-202111020574 | EBJLC-211106-001 | 2021/11/5 18:43:26 | 1810000063496 | 210231A2KLX167002180 | 210231A2KLX212000327 | 7*24*NCD | 2021/11/6 10:25:00 | 2021/11/8 15:00:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002180故障申请,麻烦RMA | |||||
| 2021110837067 | ticket-202111050022 | ESHLC-211108-001 | 2021/11/8 9:50:27 | 1910000128369 | 210231A2KLX15B001763 | 210231A2KLX20A000HJJ | 7*24*NCD | 2021/11/8 10:15:00 | 2021/11/9 10:18:00 | 王祺 | [腾讯RMA申请]网络设备接口模块210231A2KLX15B001763故障申请,麻烦RMA | |||||
| 2021110856489 | ticket-202111060500 | ETJLC-211108-001 | 2021/11/8 14:40:21 | 119651769 | 210231A2KLX198000WWZ | 210231A2KLX2170001RG | 7*24*NCD | 2021/11/8 14:53:00 | 2021/11/9 10:00:00 | 许晓东 | [腾讯RMA申请]网络设备接口模块210231A2KLX198000WWZ故障申请,麻烦RMA | |||||
| 2021110895718 | ticket-202111030920 | EGZLC-211108-001 | 2021/11/8 14:42:50 | 1310000066275 | 210231A0QMH213010688 | 210231A0QMH212004274 | 7*24软件服务 | 2021/11/8 15:45:00 | 2021/11/9 11:26:00 | 韦朝彬 | [腾讯RMA申请]网络设备电源210231A0QMH213010688故障申请,麻烦RMA | |||||
| 2021110899087 | ticket-202110030068 | 2021/11/8 17:09:34 | 7*24*4 | 电源坏了，拔插不恢复 | ||||||||||||
| 2021110970684 | ticket-202111090386 | ETJLC-211109-002 | 2021/11/9 9:52:08 | 119651767 | 210231A0A6X2130004BK | 210231A0A6X2140000K6 | 7*24软件服务 | 2021/11/9 10:29:00 | 2021/11/10 10:00:00 | 赵彩均 | 申请RMA，坏件SN：210231A0A6X2130004BK | |||||
| 2021110919663 | ticket-202111080936 | ETJLC-211109-003 | 2021/11/9 14:33:22 | 119651549 | 210231A2KLX198000QGW | 210231A2KLX2160002C0 | 7*24*NCD | 2021/11/9 15:11:00 | 2021/11/10 10:00:00 | 许晓东 | [腾讯RMA申请]网络设备接口模块210231A2KLX198000QGW故障申请,麻烦RMA | |||||
| 2021110983785 | ticket-202111080484 | ESHLC-211109-010 | 2021/11/9 17:36:37 | 1910000128557 | 210231A2E4N19200010H | 210231A2E4X2130001KJ | 7*24*NCD | 2021/11/9 17:52:00 | 2021/11/10 11:15:00 | 阮华丽 | [腾讯RMA申请]网络设备接口模块210231A2E4N19200010H故障申请,麻烦RMA | |||||
| 2021111047230 | ticket-202111091124 | ESHLC-211110-005 | 2021/11/10 16:41:35 | 1910000128605 | 210231A5LLN19200006X | 210231A5LLX20B0000PC | 7*24*NCD | 2021/11/10 17:09:00 | 2021/11/11 9:42:00 | 金琦 | [腾讯RMA申请]网络设备接口模块210231A5LLN19200006X故障申请,麻烦RMA | |||||
| 2021111070415 | ticket-202111100180 | ESHLC-211110-006 | 2021/11/10 17:00:32 | 1910000128613 | 210231A5LLN18400023Z | 210231A5LLX20C0001ND | 7*24*NCD | 2021/11/10 17:19:00 | 2021/11/11 14:17:00 | 马志权 | [腾讯RMA申请]网络设备接口模块210231A5LLN18400023Z故障申请,麻烦RMA |