| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021102828196 | ticket-202110270792 | EBJLC-211028-011 | 2021/10/28 14:54:17 | 1810000063138 | 210231A2KLX167003030 | 210231A2KLX2160001YW | 7*24*NCD | 2021/10/28 15:48:00 | 2021/10/29 10:30:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167003030故障申请,麻烦RMA | |||||
| 2021102809604 | ticket-202110230212 | ESZLC-211029-002 | 2021/10/28 16:06:34 | 1310000050246 | 210231A2HTH146000026 | 210231A2HTH153000088 | 7*24*NCD | 2021/10/29 17:00:00 | 2021/11/1 9:39:00 | 胡校 | RMA 坏件：210231A2HTH146000026 | |||||
| 2021102815539 | ticket-202110160486 | ETJLC-211028-001 | 2021/10/28 17:24:20 | 119651609 | 210231A0A8X164000059 | 210231A0A8X1980000KG | 7*24*NCD | 2021/10/29 8:41:00 | 2021/10/29 10:00:00 | 郭涛 | RMA 坏件：210231A0A8X164000059 | |||||
| 2021102954157 | ticket-202110280744 | EGZLC-211029-001 | 2021/10/29 14:45:16 | 1310000066182 | 210231A5LLX20600012Y | 210231A5LLX20C00019T | 7*24*NCD | 2021/10/29 16:05:00 | 2021/10/30 10:09:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A5LLX20600012Y故障申请,麻烦RMA | |||||
| 2021110152071 | ticket-202111010244 | 2021/11/1 9:29:12 | 7*24软件服务 | 申请RMA，坏件SN：210231ABV8H2190C01QH | ||||||||||||
| 2021110191452 | ticket-202110290546 | ETJLC-211101-002 | 2021/11/1 17:42:32 | 119651522 | 210231A2KLX198000QHJ | 210231A2KLX2160002DS | 7*24软件服务 | 2021/11/2 8:29:00 | 2021/11/2 11:00:00 | 许晓东 | [腾讯RMA申请]网络设备接口模块210231A2KLX198000QHJ故障申请,麻烦RMA | |||||
| 2021110103972 | ticket-202110310544 | EBJLC-211101-003 | 2021/11/1 17:59:42 | 1810000063147 | 210231A2KLX167000270 | 210231A2KLX2160002DP | 7*24*NCD | 2021/11/1 18:16:00 | 2021/11/2 9:25:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167000270故障申请,麻烦RMA | |||||
| 2021110270031 | ticket-202110291478 | ENJLC-211102-001 | 2021/11/2 10:59:09 | 446335563502 | 210231A2KLX19900056Q | 210231A2KLX2160002DK | 7*24*NCD | 2021/11/2 12:03:00 | 2021/11/3 8:57:00 | 嵇浩杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX19900056Q故障申请,麻烦RMA | |||||
| 2021110206968 | ticket-202111010132 | ESHLC-211102-001 | 2021/11/2 12:05:10 | 1910000127990 | 210231A2KLX19C0002CT | 210231A2KLX2130006Z1 | 7*24软件服务 | 2021/11/2 12:20:00 | 2021/11/3 8:14:00 | 吴丽丽 | [腾讯RMA申请]网络设备接口模块210231A2KLX19C0002CT故障申请,麻烦RMA | |||||
| 2021110201041 | ticket-202110300928 | ESHLC-211102-002 | 2021/11/2 15:59:24 | KY0000163675234 | 210231AG7UH2160C004G | 210231ABV7N21A000182 | 5*8*NBD | 2021/11/3 8:27:00 | 2021/11/4 9:53:00 | 陈敏 | [腾讯RMA申请]网络设备电源210231AG7UH2160C004G故障申请,麻烦RMA | |||||
| 2021110369395 | ticket-202111020946 | ESJLC-211103-001 | 2021/11/3 10:37:20 | SF1412813324563 | 210231ABV7N21500000C | 210231ABV7N21A00011Y | 5*8*NBD | 2021/11/3 15:15:00 | 2021/11/4 12:57:00 | 成旭 | [腾讯RMA申请]网络设备电源210231ABV7N21500000C故障申请,麻烦RMA | |||||
| 2021110328933 | ticket-202111030234 | ESHLC-211103-002 | 2021/11/3 13:53:23 | 1910000128049 | 210231A2KLX15B001750 | 210231A2KLX2160002D0 | 7*24*NCD | 2021/11/3 15:03:00 | 2021/11/4 8:16:00 | 王祺 | [腾讯RMA申请]网络设备接口模块210231A2KLX15B001750故障申请,麻烦RMA | |||||
| 2021110588310 | ticket-202111040920 | EGZLC-211105-001 | 2021/11/5 10:20:19 | 1310000066323 | 210231A2E4X211000162 | 210231A2E4X203000180 | 7*24*NCD | 2021/11/5 14:12:00 | 2021/11/8 8:50:00 | 马集杰 | [腾讯RMA申请]网络设备接口模块210231A2E4X211000162故障申请,麻烦RMA | |||||
| 2021110511355 | ticket-202111050142 | ECDLC-211105-001 | 2021/11/5 14:22:15 | 119229276 | 210231A2KLX166003829 | 210231A2KLX2160002CY | 7*24*NCD | 2021/11/5 15:04:00 | 2021/11/8 14:00:00 | 邓利琼 | [腾讯RMA申请]网络设备接口模块210231A2KLX166003829故障申请,麻烦RMA | |||||
| 2021110528390 | ticket-202111050360 | EHKGLC-211105-001 | 2021/11/5 14:41:52 | 211105859 | 210231A5LLN1850000YW | 210231A5LLX2060000H5 | 7*24*NCD | 2021/11/5 16:11:00 | 2021/11/6 14:15:00 | 香港-HGC屈臣氏 | [腾讯RMA申请]网络设备接口模块210231A5LLN1850000YW故障申请,麻烦RMA |