| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021102149471 | ticket-202110210964 | EGZLC-211022-001 | 2021/10/21 16:04:00 | 1310000066072 | 210231ABV8H204002786 | 210231ABV8H2170C00HX | 7*24*NCD | 2021/10/22 14:08:00 | 2021/10/25 11:17:00 | 王瑞江 | 申请RMA，坏件SN：210231ABV8H204002786 | |||||
| 2021102171913 | ticket-202110210966 | EGZLC-211022-002 | 2021/10/21 16:04:32 | 1310000066072 | 210231ABV8H204002042 | 210231ABV8H2170C00HV | 7*24*NCD | 2021/10/22 14:08:00 | 2021/10/25 11:17:00 | 王瑞江 | 申请RMA，坏件SN：210231ABV8H204002042 | |||||
| 2021102298191 | ticket-202110221108 | EGZLC-211023-001 | 2021/10/22 18:16:15 | SF1423101794307 | 210231AG7UH2180C00C9 | 210231ABV7N2170002QC | 5*8*NBD | 2021/10/23 13:11:00 | 2021/10/26 10:56:00 | 刘家文 | 电源故障申请备件 | |||||
| 2021102284546 | ticket-202110221398 | ENJLC-211022-001 | 2021/10/22 21:40:38 | SF1135781940016 | 210231A4PQH20C000344 | 210231A4PQH2180C007S | 7*24*NCD | 2021/10/23 8:40:00 | 2021/10/25 10:42:16 | 嵇浩杰 | 申请RMA，坏件SN：210231A4PQH20C000344 | |||||
| 2021102586028 | ticket-202110221432 | ESHLC-211025-003 | 2021/10/25 12:32:38 | 1910000127604 | 210231A2KLX15B002780 | 210231A2KLX2170001RF | 7*24*NCD | 2021/10/25 12:59:00 | 2021/10/26 11:19:00 | 王祺 | [腾讯RMA申请]网络设备接口模块210231A2KLX15B002780故障申请,麻烦RMA | |||||
| 2021102512960 | ticket-202110230868 | ESZLC-211025-001 | 2021/10/25 14:51:18 | 1310000050188 | 210231A5LLX20500015D | 210231A5LLX20B0000K4 | 7*24*NCD | 2021/10/25 17:25:00 | 2021/10/26 9:54:00 | 邹志军 | [腾讯RMA申请]网络设备接口模块210231A5LLX20500015D故障申请,麻烦RMA | |||||
| 2021102564756 | ticket-202110220808 | ETJLC-211025-001 | 2021/10/25 14:59:11 | 119651631 | 210231A2KLX198000QDN | 210231A2KLX216000297 | 7*24*NCD | 2021/10/25 15:06:00 | 2021/10/26 10:00:00 | 许晓东 | [腾讯RMA申请]网络设备接口模块210231A2KLX198000QDN故障申请,麻烦RMA | |||||
| 2021102559640 | ticket-202110210402 | ESHLC-211025-010 | 2021/10/25 18:16:01 | 1910000127662 | 210231A2KLX159002259 | 210231A2KLX2060006LH | 7*24*NCD | 2021/10/25 18:37:00 | 2021/10/26 14:40:00 | 张黎洁 | [腾讯RMA申请]网络设备接口模块210231A2KLX159002259故障申请,麻烦RMA | |||||
| 2021102680236 | ticket-202110201384 | ESHLC-211026-001 | 2021/10/26 11:27:03 | 1910000127688 | 210231AEW9H2160C009H | 210231AEW9H2160C006Q | 5*8*NBD | 2021/10/26 11:36:00 | 2021/10/27 13:21:00 | 陈敏 | [腾讯RMA申请]网络设备板卡210231AEW9H2160C009H故障申请,麻烦RMA | |||||
| 2021102601353 | ticket-202110260978 | ESHLC-211026-003 | 2021/10/26 14:47:47 | 1910000127736 | 210231A4PQH206000527 | 210231A4PQH2190C0080 | 7*24*NCD | 2021/10/26 15:12:00 | 2021/10/27 10:01:00 | 施烨亮 | 申请RMA，坏件SN：210231A4PQH206000527 | |||||
| 2021102691976 | ticket-202110240368 | 2021/10/26 16:43:19 | 5*8*NBD | [腾讯RMA申请]网络设备电源210231A0QMH207001677,网络设备电源210231A0QMH207002081故障申请,麻烦RMA | ||||||||||||
| 2021102698395 | ticket-202110240368 | 2021/10/26 16:43:22 | 5*8*NBD | [腾讯RMA申请]网络设备电源210231A0QMH207001677,网络设备电源210231A0QMH207002081故障申请,麻烦RMA | ||||||||||||
| 2021102690595 | ticket-202110221034 | ESHLC-211026-005 | 2021/10/26 17:42:49 | 1910000127778 | 210231A5LLN1930000JF | 210231A5LLX20C0001QC | 7*24*NCD | 2021/10/26 17:58:00 | 2021/10/27 10:11:00 | 陈琳 | [腾讯RMA申请]网络设备接口模块210231A5LLN1930000JF故障申请,麻烦RMA | |||||
| 2021102733854 | ticket-202110261388 | ESZLC-211027-001 | 2021/10/27 12:31:46 | 1310000050230 | 210231A5LLN1940001HH | 210231A5LLX20B0000KN | 7*24*NCD | 2021/10/27 17:27:00 | 2021/10/28 8:46:00 | 李星威 | [腾讯RMA申请]网络设备接口模块210231A5LLN1940001HH故障申请,麻烦RMA | |||||
| 2021102879319 | ticket-202110270580 | ESZLC-211028-001 | 2021/10/28 11:43:25 | 1310000050235 | 210231A2KLX164002450 | 210231A2KLX2160002DG | 7*24*NCD | 2021/10/28 16:58:00 | 2021/10/29 15:00:00 | 刘瑶 | [腾讯RMA申请]网络设备接口模块210231A2KLX164002450故障申请,麻烦RMA |