| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021101473296 | ticket-202110130044 | ETJLC-211014-001 | 2021/10/14 17:53:37 | 119217255 | 210231A2KLN162001539 | 210231A2KLX198000W18 | 7*24*NCD | 2021/10/15 7:52:00 | 2021/10/15 10:00:00 | 郭涛 | [腾讯RMA申请]网络设备接口模块210231A2KLN162001539故障申请,麻烦RMA | |||||
| 2021101478846 | ticket-202110120550 | ESHLC-211014-006 | 2021/10/14 17:58:19 | 1910000127080 | 210231A5LLX1970000MP | 210231A5LLX20C0001BQ | 7*24*NCD | 2021/10/14 18:10:00 | 2021/10/15 10:19:00 | 金琦 | [腾讯RMA申请]网络设备接口模块210231A5LLX1970000MP故障申请,麻烦RMA | |||||
| 2021101552967 | ticket-202110150692 | EBJLC-211015-001 | 2021/10/15 18:56:31 | 1810000060717 | 210231A2KLX167000996 | 210231A2KLX21600029B | 7*24*NCD | 2021/10/16 9:09:00 | 2021/10/18 15:00:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167000996故障申请,麻烦RMA | |||||
| 2021101573942 | ticket-202110141452 | EGZLC-211016-001 | 2021/10/15 20:39:20 | 1310000043998 | 210231A5LLN1940000QK | 210231A5LLX20B00012X | 7*24*NCD | 2021/10/16 19:58:00 | 2021/10/18 10:15:00 | 刘家文 | [腾讯RMA申请]网络设备接口模块210231A5LLN1940000QK故障申请,麻烦RMA | |||||
| 2021101866918 | ticket-202110100334 | EGZLC-211018-002 | 2021/10/18 10:49:55 | 1310000066134 | 210231A4UFX20A00010G | 210231A4UFX213000GGP | 7*24*NCD | 2021/10/18 17:45:00 | 2021/10/19 16:55:00 | 马集杰 | [腾讯RMA申请]网络设备接口模块210231A4UFX20A00010G故障申请,麻烦RMA | |||||
| 2021101837911 | ticket-202110160606 | ESHLC-211018-001 | 2021/10/18 16:09:57 | 1910000127188 | 210231A2KLX15B002956 | 210231A2KLX2160002D6 | 7*24*NCD | 2021/10/18 16:33:00 | 2021/10/19 8:21:00 | 王祺 | [腾讯RMA申请]网络设备接口模块210231A2KLX15B002956故障申请,麻烦RMA | |||||
| 2021101886650 | ticket-202110160596 | ESZLC-211018-002 | 2021/10/18 17:41:21 | 1310000050099 | 210231A2KLX164000984 | 210231A2KLX2120000G1 | 7*24*NCD | 2021/10/18 17:58:00 | 2021/10/19 12:00:00 | 刘瑶 | [腾讯RMA申请]网络设备接口模块210231A2KLX164000984故障申请,麻烦RMA | |||||
| 2021101952890 | ticket-202110190748 | ENJLC-211019-005 | 2021/10/19 14:55:46 | 1810000079026 | 210231A0QMH213014598 | 210231A0QMH207002136 | 7*24软件服务 | 2021/10/19 17:07:00 | 2021/10/20 9:52:00 | 任罗方 | [腾讯RMA申请]网络设备电源210231A0QMH213014598故障申请,麻烦RMA | |||||
| 2021101927398 | ticket-202110190004 | EGZLC-211019-002 | 2021/10/19 16:23:32 | 1310000066121 | 210231A0A6X1990002L0 | 210231A0A6X21400052G | 7*24*NCD | 2021/10/19 16:32:00 | 2021/10/20 10:04:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A0A6X1990002L0故障申请,麻烦RMA | |||||
| 2021102042533 | ticket-202110151448 | ESHLC-211020-001 | 2021/10/20 9:44:26 | 1910000127260 | 210231A5LLN18C00012X | 210231A5LLX20C0001R6 | 7*24*NCD | 2021/10/20 9:57:00 | 2021/10/21 8:44:00 | 陈琳 | [腾讯RMA申请]网络设备接口模块210231A5LLN18C00012X故障申请,麻烦RMA | |||||
| 2021102086564 | ticket-202110100390 | EBJLC-211020-002 | 2021/10/20 10:56:58 | 1810000063112 | 210231A2KLX167003012 | 210231A2KLX2160002BN | 7*24*NCD | 2021/10/20 11:45:00 | 2021/10/21 10:00:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167003012故障申请,麻烦RMA | |||||
| 2021102096839 | ticket-202110200690 | ESHLC-211020-006 | 2021/10/20 15:17:47 | 1910000127334 | 210231A2E4N161000444 | 210231A2E4X2010008F0 | 7*24*NCD | 2021/10/20 15:38:00 | 2021/10/21 8:44:00 | 陈琳 | RMA、 坏件：210231A2E4N161000444 | |||||
| 2021102071481 | ticket-202110201036 | EBJLC-211020-003 | 2021/10/20 18:03:01 | 1810000063115 | 210231A2KLX167003035 | 210231A2KLX2160003V2 | 7*24*NCD | 2021/10/20 18:17:00 | 2021/10/21 10:00:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167003035故障申请,麻烦RMA | |||||
| 2021102113679 | ticket-202110200928 | ESZLC-211021-001 | 2021/10/21 11:49:35 | SF1406362954320 | 210235A2NWP2180000BT | 210235A2NWP21A00005C | 5*8*NBD | 2021/10/22 8:25:00 | 2021/10/22 10:52:00 | 邹志军 | DOA流程： 工单负责人：v_wfliu 设备固资：TYNT21066AB29 设备名称：SZ-SY-0301-M05-TCS81H-LA25G-053 设备IP：11.245.248.171 坏件SN：210235A2NWP2180000BT 好件SN：None 固资类型：整机 | |||||
| 2021102187441 | ticket-202110200932 | ESZLC-211021-002 | 2021/10/21 11:50:12 | SF1406362954320 | 210235A2NWP2190000W6 | 210235A2NWP21A000056 | 5*8*NBD | 2021/10/22 8:25:00 | 2021/10/22 10:52:00 | 邹志军 | DOA流程： 工单负责人：v_wfliu 设备固资：TYNT21082182F 设备名称：SZ-SY-0301-M18-TCS81H-LA25G-066 设备IP：11.245.248.84 坏件SN：210235A2NWP2190000W6 好件SN：None 固资类型：整机 |