| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021101164432 | ticket-202110090998 | ECQLC-211011-001 | 2021/10/11 14:50:28 | 118045490 | 210231ABV7N21600002P | 210231ABV7N2150000D8 | 5*8*NBD | 2021/10/11 15:31:00 | 2021/10/12 14:26:00 | 杨丹凌 | [腾讯RMA申请]网络设备电源210231ABV7N21600002P故障申请,麻烦RMA | |||||
| 2021101155813 | ticket-202110091074 | ESZLC-211011-001 | 2021/10/11 15:37:20 | 1310000050021 | 210231A2KLX164001795 | 210231A2KLX2160003SH | 7*24*NCD | 2021/10/11 18:01:00 | 2021/10/12 17:00:00 | 刘瑶 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001795故障申请,麻烦RMA | |||||
| 2021101145594 | ticket-202110090406 | ESHLC-211011-004 | 2021/10/11 19:46:43 | 1910000126875 | 210231A5LLX20600008L | 210231A5LLX20B0000GH | 7*24*NCD | 2021/10/12 8:18:00 | 2021/10/12 11:30:00 | 徐磊 | [腾讯RMA申请]网络设备接口模块210231A5LLX20600008L故障申请,麻烦RMA | |||||
| 2021101239616 | ticket-202110080030 | EGZLC-211012-018 | 2021/10/12 17:55:30 | 1310000043967 | 210231A0A6N20B00044X | 210231A0A6X2140004YR | 7*24软件服务 | 2021/10/12 18:13:00 | 2021/10/13 11:11:00 | 刘家文 | [腾讯RMA申请]网络设备接口模块210231A0A6N20B00044X故障申请,麻烦RMA | |||||
| 2021101310102 | ticket-202110130380 | ESHLC-211013-001 | 2021/10/13 9:54:08 | 1910000126981 | 210231A0A6X149000242 | 210231A0A6X217000B9V | 7*24软件服务 | 2021/10/13 10:20:00 | 2021/10/14 10:13:00 | 施烨亮 | 申请RMA，坏件SN：210231A0A6X149000242 | |||||
| 2021101371539 | ticket-202110110878 | 2021/10/13 17:03:35 | 7*24*4 | [腾讯RMA申请]网络设备接口模块210231A2UQN17B000210故障申请,麻烦RMA | ||||||||||||
| 2021101379696 | ticket-202110130306 | ESZLC-211013-002 | 2021/10/13 17:33:21 | 1310000050080 | 210231A2KLX166004987 | 210231A2KLX2160002CK | 7*24*NCD | 2021/10/13 17:49:00 | 2021/10/14 16:44:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2KLX166004987故障申请,麻烦RMA | |||||
| 2021101401517 | ticket-202110131114 | 2021/10/14 10:40:49 | 5*8*NBD | 设备端口故障 | ||||||||||||
| 2021101431586 | ticket-202110131116 | ESZLC-211014-001 | 2021/10/14 10:41:22 | SF1412282634363 | 210235A2NWP218000008 | 210235A2NWP2140000ZF | 5*8*NBD | 2021/10/21 8:27:00 | 2021/10/21 12:17:00 | 张杰 | 设备端口故障 | |||||
| 2021101496357 | ticket-202110140382 | ESZLC-211014-003 | 2021/10/14 15:18:16 | 1310000050086 | 210231A5LLX196000061 | 210231A5LLX20B0002CP | 7*24*NCD | 2021/10/14 15:53:00 | 2021/10/15 16:00:00 | 刘瑶 | [腾讯RMA申请]网络设备接口模块210231A5LLX196000061故障申请,麻烦RMA | |||||
| 2021101490755 | ticket-202110140850 | ESZLC-211014-004 | 2021/10/14 15:58:36 | 1310000050087 | 210231A2KLX166002750 | 210231A2KLX21600028Q | 7*24*NCD | 2021/10/14 16:22:00 | 2021/10/15 8:49:00 | 李星威 | [腾讯RMA申请]网络设备接口模块210231A2KLX166002750故障申请,麻烦RMA | |||||
| 2021101498686 | ticket-202110141088 | ESHLC-211014-005 | 2021/10/14 16:25:59 | 1910000127064 | 210231A0A6N161001724 | 210231A0A6N20B0004F1 | 7*24软件服务 | 2021/10/14 16:57:00 | 2021/10/15 16:00:00 | 施烨亮 | 申请RMA，坏件SN：210231A0A6N161001724 | |||||
| 2021101457450 | ticket-202110140454 | ESZLC-211014-005 | 2021/10/14 16:37:21 | 1310000050088 | 210231A2KLX164001469 | 210231A2KLX2160003TB | 7*24*NCD | 2021/10/14 20:18:00 | 2021/10/15 17:00:00 | 刘瑶 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001469故障申请,麻烦RMA | |||||
| 2021101498056 | ticket-202110131170 | EWHLC-211014-001 | 2021/10/14 17:40:18 | 119265456 | 210231A5LLN18C0001CH | 210231A5LLX20B0000GZ | 7*24*NCD | 2021/10/14 21:53:00 | 2021/10/15 9:53:00 | 朱维 | [腾讯RMA申请]网络设备接口模块210231A5LLN18C0001CH故障申请,麻烦RMA | |||||
| 2021101431641 | ticket-202110121442 | EGZLC-211014-002 | 2021/10/14 17:41:24 | 1310000043988 | 210231A5LLX19C0000GR | 210231A5LLX20B0000JP | 7*24*NCD | 2021/10/14 18:32:00 | 2021/10/15 11:58:00 | 魏晨 | [腾讯RMA申请]网络设备接口模块210231A5LLX19C0000GR故障申请,麻烦RMA |