| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021093020551 | ticket-202109300986 | ESZLC-210930-001 | 2021/9/30 14:59:55 | 1310000047516 | 210231A5LLX1960000CL | 210231A5LLX20B0000K4 | 7*24*NCD | 2021/9/30 17:23:00 | 2021/10/8 15:00:00 | 张杰 | 替换测试后定位出光模块故障 | |||||
| 2021093069885 | ticket-202109290766 | EHKGLC-211006-001 | 2021/9/30 16:11:36 | 211006916 | 210231A5LLN1910000KR | 210231A5LLX20B00022D | 7*24*NCD | 2021/10/6 15:37:00 | 2021/10/7 11:31:00 | 香港-HGC屈臣氏 | 坏件SN：210231A5LLN1910000KR 部件故障，请尽快RMA | |||||
| 2021100117603 | ticket-202109301466 | ENJLC-211001-001 | 2021/10/1 16:24:31 | 1810000079743 | 210231A0A6N20B0003S2 | 210231A0A6X16B004153 | 7*24软件服务 | 2021/10/7 16:32:00 | 2021/10/8 11:14:00 | 张萍 | [腾讯RMA申请]网络设备接口模块210231A0A6N20B0003S2故障申请,麻烦RMA | |||||
| 2021100183084 | ticket-202109291298 | ESZLC-211001-001 | 2021/10/1 16:27:17 | 1310000047519 | 210231A5LLX1960000SP | 210231A5LLX20B0000L9 | 7*24*NCD | 2021/10/1 17:24:00 | 2021/10/8 16:00:00 | 刘瑶 | [腾讯RMA申请]网络设备接口模块210231A5LLX1960000SP故障申请,麻烦RMA | |||||
| 2021100235887 | ticket-202110020132 | EBJLC-211002-001 | 2021/10/2 18:27:24 | 1810000060417 | 210231A2KLX167000568 | 210231A2KLX2120003L4 | 7*24*NCD | 2021/10/2 18:38:00 | 2021/10/8 10:00:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167000568故障申请,麻烦RMA | |||||
| 2021100480764 | ticket-202110040206 | ESZLC-211004-001 | 2021/10/4 10:32:19 | 1310000047521 | 210231A0A6X2130007BN | 210231A0A6X2140000TZ | 7*24软件服务 | 2021/10/4 14:04:00 | 2021/10/8 11:24:00 | 邹志军 | [腾讯RMA申请]网络设备接口模块210231A0A6X2130007BN故障申请,麻烦RMA | |||||
| 2021100668238 | ticket-202110010076 | ESHLC-211009-001 | 2021/10/6 10:51:23 | 1910000126235 | 210231ABV8H204001703 | 210231ABV8H2170C008B | 7*24*NCD | 2021/10/9 10:31:00 | 2021/10/11 8:36:00 | 王祺 | rma 坏件：210231ABV8H204001703 | |||||
| 2021100839314 | ticket-202110040400 | EGZLC-211008-001 | 2021/10/8 9:43:24 | 1310000043889 | 210231A2KLX165001815 | 210231A2KLX20A0008D9 | 7*24*NCD | 2021/10/8 17:05:00 | 2021/10/9 11:56:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A2KLX165001815故障申请,麻烦RMA | |||||
| 2021100813919 | ticket-202110080354 | ENJLC-211008-001 | 2021/10/8 11:49:39 | 1810000079570 | 210231A0QMH212005439 | 210231A0QMH207002122 | 7*24软件服务 | 2021/10/8 17:34:00 | 2021/10/9 12:00:00 | 张萍 | [腾讯RMA申请]网络设备电源210231A0QMH212005439故障申请,麻烦RMA | |||||
| 2021100836517 | ticket-202110080038 | ETJLC-211008-001 | 2021/10/8 14:38:04 | 119217235 | 210231A2KLX198000XNL | 210231A2KLX2160001WL | 7*24*NCD | 2021/10/8 14:55:00 | 2021/10/9 10:00:00 | 许晓东 | [腾讯RMA申请]网络设备接口模块210231A2KLX198000XNL故障申请,麻烦RMA | |||||
| 2021100830127 | ticket-202110070172 | ESZLC-211008-003 | 2021/10/8 15:46:13 | 1310000047530 | 210231A2KLX164001445 | 210231A2KLX2160003T3 | 7*24*NCD | 2021/10/8 17:10:00 | 2021/10/9 16:00:00 | 刘瑶 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001445故障申请,麻烦RMA | |||||
| 2021100884728 | ticket-202110020162 | EGZLC-211009-001 | 2021/10/8 19:07:52 | 1310000043943 | 210231AG7UH2150C006W | 210231ABV7N2150000DH | 5*8*NBD | 2021/10/9 17:18:00 | 2021/10/11 11:19:00 | 刘家文 | [腾讯RMA申请]网络设备电源210231AG7UH2150C006W故障申请,麻烦RMA | |||||
| 2021100938930 | ticket-202110060430 | ESHLC-211010-001 | 2021/10/9 18:13:10 | 1910000126097 | 210231A2KLX159001475 | 210231A2KLX2160001X4 | 7*24*NCD | 2021/10/10 9:31:00 | 2021/10/11 17:10:00 | 张黎洁 | [腾讯RMA申请]网络设备接口模块210231A2KLX159001475故障申请,麻烦RMA | |||||
| 2021101193424 | ticket-202110090434 | ESHLC-211011-001 | 2021/10/11 11:04:26 | 1910000126055 | 210231A5LLN18B0001MQ | 210231A5LLX20B000128 | 7*24*NCD | 2021/10/11 12:20:00 | 2021/10/12 10:42:00 | 马志权 | [腾讯RMA申请]网络设备接口模块210231A5LLN18B0001MQ故障申请,麻烦RMA | |||||
| 2021101184203 | ticket-202110100290 | ECDLC-211011-003 | 2021/10/11 12:29:34 | 118742040 | 210231A2KLX166003642 | 210231A2KLX2160003R7 | 7*24*NCD | 2021/10/11 12:38:00 | 2021/10/12 16:30:00 | 邓利琼 | [腾讯RMA申请]网络设备接口模块210231A2KLX166003642故障申请,麻烦RMA |