| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021092433481 | ticket-202109240234 | EGZLC-210924-001 | 2021/9/24 18:15:32 | 1310000043620 | 210231AG7UH2150C005V | 210231ABV7N2150000DY | 5*8*NBD | 2021/9/24 18:59:00 | 2021/9/26 10:02:00 | 韦朝彬 | [腾讯RMA申请]网络设备电源210231AG7UH2150C005V故障申请,麻烦RMA | |||||
| 2021092627294 | ticket-202109220154 | ESHLC-210927-002 | 2021/9/26 9:55:59 | 1910000125234 | 210231A2KLX159001266 | 210231A2KLX20A000H7N | 7*24*NCD | 2021/9/27 10:37:00 | 2021/9/28 15:30:00 | 张黎洁 | [腾讯RMA申请]网络设备接口模块210231A2KLX159001266故障申请,麻烦RMA | |||||
| 2021092672486 | ticket-202109250608 | EGZLC-210927-001 | 2021/9/26 17:12:52 | 1310000043794 | 210231A3FFN18800001V | 210231A3FFN17C000059 | 7*24*NCD | 2021/9/27 8:18:00 | 2021/9/28 8:40:00 | 徐展楠 | 坏件SN：210231A3FFN18800001V 部件故障，请尽快RMA | |||||
| 2021092724406 | ticket-202109250118 | EBJLC-210927-001 | 2021/9/27 10:24:13 | 1810000060186 | 210231A2KLX167002196 | 210231A2KLX2160003SR | 7*24*NCD | 2021/9/27 12:53:00 | 2021/9/28 9:56:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002196故障申请,麻烦RMA | |||||
| 2021092703046 | ticket-202109270280 | ESZLC-210927-004 | 2021/9/27 16:39:20 | 1310000047416 | 210231A2KLX164001167 | 210231A2KLX2160001WF | 7*24*NCD | 2021/9/27 16:59:00 | 2021/9/28 17:00:00 | 刘瑶 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001167故障申请,麻烦RMA | |||||
| 2021092842563 | ticket-202109260690 | ENJLC-210928-001 | 2021/9/28 10:11:28 | SF1127372816954 | 210231A2KLX19900051Y | 210231A2KLX2160003QV | 7*24*NCD | 2021/9/28 10:47:00 | 2021/9/29 10:57:00 | 嵇浩杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX19900051Y故障申请,麻烦RMA | |||||
| 2021092829331 | ticket-202109280746 | ESZLC-210928-003 | 2021/9/28 15:13:49 | 1310000047424 | 210231A0QMH209001459 | 210231A0QMH206010028 | 7*24软件服务 | 2021/9/28 16:04:00 | 2021/9/29 10:00:00 | 李银妹 | 210231A0QMH209001459 坏件申请rma | |||||
| 2021092853418 | ticket-202109270946 | ESZLC-210928-004 | 2021/9/28 15:22:15 | 1310000047423 | 210231A2E4N172000067 | 210231A2E4N1860000LF | 7*24*NCD | 2021/9/28 16:04:00 | 2021/9/29 10:19:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2E4N172000067故障申请,麻烦RMA | |||||
| 2021092853853 | ticket-202109280988 | EGZLC-210928-001 | 2021/9/28 16:23:02 | 1310000043828 | 210231AG7UH2150C005Y | 210231ABV7N21500000G | 5*8*NBD | 2021/9/28 17:16:00 | 2021/9/29 11:16:00 | 韦朝彬 | [腾讯RMA申请]网络设备电源210231AG7UH2150C005Y故障申请,麻烦RMA | |||||
| 2021092865567 | ticket-202109280772 | EBJLC-210929-001 | 2021/9/28 18:10:55 | 1810000060459 | 210231A5LLN1930001S5 | 210231A5LLX20B00011K | 7*24*NCD | 2021/9/29 8:36:00 | 2021/9/30 8:49:00 | 李静 | [腾讯RMA申请]网络设备接口模块210231A5LLN1930001S5故障申请,麻烦RMA | |||||
| 2021092916625 | ticket-202109281210 | EHKLC-210929-001 | 2021/9/29 11:55:01 | KY0000125542984 | 210231A2KLX205000DGQ | 210231A2KLX2160002C5 | 7*24*NCD | 2021/9/30 8:11:00 | 2021/10/9 16:46:00 | 蒋婷 | 坏件SN：210231A2KLX205000DGQ 部件故障，请尽快RMA | |||||
| 2021092955520 | ticket-202109281286 | EGZLC-210929-001 | 2021/9/29 14:11:19 | 1310000043856 | 210231A7LVN187000BYR | G10231A7LV0605Y8 | 7*24*NCD | 2021/9/29 16:12:00 | 2021/9/30 16:48:00 | 马集杰 | [腾讯RMA申请]网络设备线缆210231A7LVN187000BYR故障申请,麻烦RMA | |||||
| 2021092948610 | ticket-202109270606 | ESZLC-210929-003 | 2021/9/29 16:11:25 | SF1077590637638 | 210235A2NWP2180000C4 | 210235A2NWP2170000Q8 | 5*8*NBD | 2021/9/29 17:51:00 | 2021/10/8 11:24:00 | 邹志军 | 端口故障 | |||||
| 2021092903656 | ticket-202109270596 | ESZLC-210929-004 | 2021/9/29 16:12:59 | SF1421599891408 | 210235A2NWP2180000B3 | 210235A2NWP2190000WR | 5*8*NBD | 2021/9/30 8:11:00 | 2021/9/30 11:36:00 | 邹志军 | 设备端口故障 | |||||
| 2021093094560 | ticket-202109250100 | ESHLC-210930-003 | 2021/9/30 14:20:18 | 1910000126653 | 210231A5LLX2060004GB | 210231A5LLX20B0000LS | 7*24*NCD | 2021/9/30 14:35:00 | 2021/10/8 10:40:00 | 金琦 | [腾讯RMA申请]网络设备接口模块210231A5LLX2060004GB故障申请,麻烦RMA |