| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021091683336 | ticket-202109141316 | EGZLC-210917-001 | 2021/9/16 10:30:31 | 1310000043664 | 210231A0A6N2040003MQ | 210231A0A6X21400057M | 7*24*NCD | 2021/9/17 17:17:00 | 2021/9/18 12:50:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A0A6N2040003MQ故障申请,麻烦RMA | |||||
| 2021091654464 | ticket-202108300740 | EGZLC-210916-001 | 2021/9/16 11:30:49 | 1310000043651 | 210231A5LLX20A0002K5 | 210231A5LLX20B00012Y | 7*24*NCD | 2021/9/16 16:37:00 | 2021/9/17 10:42:00 | 王瑞江 | 210231A5LLX20A0002K5 坏件申请rma | |||||
| 2021091631612 | ticket-202109150852 | ETJLC-210917-001 | 2021/9/16 16:51:47 | 119217152 | 210231A2E4N14B000133 | 210231A2E4X2130001J2 | 7*24*NCD | 2021/9/17 16:53:00 | 2021/9/18 10:00:00 | 王鑫 | [腾讯RMA申请]网络设备接口模块210231A2E4N14B000133故障申请,麻烦RMA | |||||
| 2021091862377 | ticket-202109180290 | EWHLC-210918-001 | 2021/9/18 9:50:58 | 119340940 | 210231ABV7X21500009M | 210231ABV7H213002041 | 5*8*NBD | 2021/9/18 16:08:00 | 2021/9/22 10:08:00 | 朱维 | 电源模块坏了。拔插无法恢复。 | |||||
| 2021091813913 | ticket-202109170760 | EGZLC-210923-002 | 2021/9/18 13:50:21 | 1310000043593 | 210231A5LLN19100013R | 210231A5LLX20B0000J6 | 7*24*NCD | 2021/9/23 11:32:00 | 2021/9/24 16:46:00 | 魏晨 | [腾讯RMA申请]网络设备接口模块210231A5LLN19100013R故障申请,麻烦RMA | |||||
| 2021091822086 | ticket-202109160750 | EGZLC-210923-001 | 2021/9/18 18:02:34 | 1310000043635 | 210231A0A8N161000483 | 210231A0A8X2130000PF | 7*24*NCD | 2021/9/23 11:32:00 | 2021/9/24 10:11:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A0A8N161000483故障申请,麻烦RMA | |||||
| 2021092345993 | ticket-202109181090 | ECDLC-210924-001 | 2021/9/23 9:24:52 | KY0000183501751 | 210231A494N118001205 | 210231A494X21500001G | 7*24*NCD | 2021/9/25 9:00:00 | 2021/9/26 22:12:00 | 邓利琼 | [腾讯RMA申请]网络设备接口模块210231A494N118001205故障申请,麻烦RMA | |||||
| 2021092333718 | ticket-202109180408 | ETJLC-210924-001 | 2021/9/23 9:55:10 | 119217115 | 210231A5LLN19300018L | 210231A5LLX20B0000JW | 7*24*NCD | 2021/9/24 12:10:00 | 2021/9/27 10:00:00 | 王鑫 | [腾讯RMA申请]网络设备接口模块210231A5LLN19300018L故障申请,麻烦RMA | |||||
| 2021092325304 | ticket-202109190232 | EBJLC-210923-002 | 2021/9/23 10:46:32 | 1810000060218 | 210231A2KLX198000HQG | 210231A2KLX2160003V1 | 7*24*NCD | 2021/9/23 12:28:00 | 2021/9/24 8:47:00 | 王艳龙 | [腾讯RMA申请]网络设备接口模块210231A2KLX198000HQG故障申请,麻烦RMA | |||||
| 2021092325363 | ticket-202109230172 | ETJLC-210924-002 | 2021/9/23 15:48:21 | 119217116 | 210231A2KLX198000QYS | 210231A2KLX197000L5H | 7*24*NCD | 2021/9/24 12:10:00 | 2021/9/26 10:00:00 | 许晓东 | [腾讯RMA申请]网络设备接口模块210231A2KLX198000QYS故障申请,麻烦RMA | |||||
| 2021092378165 | ticket-202109210212 | EBJLC-210924-002 | 2021/9/23 16:14:38 | 1810000060213 | 210231A2KLX167002724 | 210231A2KLX2160003V5 | 7*24*NCD | 2021/9/24 11:07:00 | 2021/9/26 10:23:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002724故障申请,麻烦RMA | |||||
| 2021092304107 | ticket-202109230636 | ECQLC-210923-002 | 2021/9/23 16:16:20 | 118019912 | 210231AG7UH2150C004W | 210231ABV7N21500002F | 5*8*NBD | 2021/9/23 17:11:00 | 2021/9/24 11:10:00 | 张佩 | 电源故障，申请rma | |||||
| 2021092340956 | ticket-202109200104 | ESZLC-210924-003 | 2021/9/23 18:18:11 | 1310000047393 | 210231A5LLN195000022 | 210231A5LLX20B000137 | 7*24*NCD | 2021/9/24 15:36:00 | 2021/9/26 9:42:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A5LLN195000022故障申请,麻烦RMA | |||||
| 2021092485469 | ticket-202109230388 | EJPNLC-210924-001 | 2021/9/24 9:22:44 | CJPNLC210924615 | 210231A4UFX20A000151 | 210231A4UFX217000520 | 7*24*4 | 2021/9/24 8:49:00 | 2021/9/24 10:49:00 | 崔尚尚 | 210231A4UFX20A000151 坏件申请rma | |||||
| 2021092492242 | ticket-202109170520 | ESHLC-210926-002 | 2021/9/24 13:49:29 | 1910000125160 | 210231A0A8N136000827 | 210231A0A8X209000156 | 7*24*NCD | 2021/9/26 9:21:00 | 2021/9/27 16:00:00 | 施烨亮 | [腾讯RMA申请]网络设备接口模块210231A0A8N136000827故障申请,麻烦RMA |