| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021090976928 | ticket-202109040666 | ESHLC-210913-006 | 2021/9/9 20:10:40 | 1910000125700 | 210231A4UFN1820000WP | 210231A4UFX20A00012Y | 7*24*NCD | 2021/9/13 16:39:00 | 2021/9/14 10:46:00 | 杨青 | 模块故障替换 | |||||
| 2021091084507 | ticket-202109090690 | ESHLC-210913-003 | 2021/9/10 11:58:41 | 1910000125694 | 210231A2E4X2010007TD | 210231A2E4X2140000Y9 | 7*24*NCD | 2021/9/13 16:36:00 | 2021/9/14 10:57:00 | 吴汉 | [腾讯RMA申请]网络设备接口模块210231A2E4X2010007TD故障申请,麻烦RMA | |||||
| 2021091380884 | ticket-202109120422 | EGZLC-210913-001 | 2021/9/13 10:25:16 | 1310000043545 | 210231A7LVN187000BL7 | G10231A7LV0608NM | 7*24*NCD | 2021/9/13 16:46:00 | 2021/9/14 11:30:00 | 马集杰 | [腾讯RMA申请]网络设备线缆210231A7LVN187000BL7故障申请,麻烦RMA | |||||
| 2021091391937 | ticket-202109130074 | ETJLC-210914-001 | 2021/9/13 11:06:20 | 119217061 | 210231A2KLX198000XNR | 210231A2KLX20A0009J5 | 7*24软件服务 | 2021/9/14 10:34:00 | 2021/9/15 10:00:00 | 许晓东 | [腾讯RMA申请]网络设备接口模块210231A2KLX198000XNR故障申请,麻烦RMA | |||||
| 2021091373433 | ticket-202109110418 | ETJLC-210916-001 | 2021/9/13 12:02:55 | 119217076 | 210231A2KLX20A00091G | 210231A2KLX2160001XG | 7*24*NCD | 2021/9/16 13:02:00 | 2021/9/17 10:00:00 | 许晓东 | [腾讯RMA申请]网络设备接口模块210231A2KLX20A00091G故障申请,麻烦RMA | |||||
| 2021091330603 | ticket-202109120204 | ESZLC-210914-001 | 2021/9/13 12:49:34 | 1310000047373 | 210231A2KLX164000822 | 210231A2KLX20A0009PZ | 7*24*NCD | 2021/9/14 15:33:00 | 2021/9/15 12:00:00 | 刘瑶 | [腾讯RMA申请]网络设备接口模块210231A2KLX164000822故障申请,麻烦RMA | |||||
| 2021091397128 | ticket-202109101074 | EBJLC-210914-002 | 2021/9/13 14:17:41 | 1810000060199 | 210231A2KLX167002160 | 210231A2KLX21300069J | 7*24*NCD | 2021/9/14 10:46:00 | 2021/9/15 10:10:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002160故障申请,麻烦RMA | |||||
| 2021091330513 | ticket-202109120052 | ENJLC-210914-001 | 2021/9/13 16:57:45 | SF1127372816820 | 210231A2KLX173001351 | 210231A2KLX2160003VN | 7*24*NCD | 2021/9/14 10:57:00 | 2021/9/15 9:39:00 | 嵇浩杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX173001351故障申请,麻烦RMA | |||||
| 2021091309473 | ticket-202109130960 | EGZLC-210913-006 | 2021/9/13 18:00:17 | 1310000043538 | 210231A4UFX2130000HM | 210231A4UFX206000498 | 7*24*NCD | 2021/9/13 18:38:00 | 2021/9/14 11:30:00 | 马集杰 | 申请RMA，坏件SN：210231A4UFX2130000HM | |||||
| 2021091332792 | ticket-202109130042 | ESZLC-210914-002 | 2021/9/13 22:15:44 | 1310000047374 | 210231A0A8N145001661 | 210231A0A8N137001252 | 7*24*NCD | 2021/9/14 15:33:00 | 2021/9/15 10:13:00 | 邵永毅 | [腾讯RMA申请]网络设备接口模块210231A0A8N145001661故障申请,麻烦RMA | |||||
| 2021091440300 | ticket-202109140918 | EGZLC-210914-002 | 2021/9/14 17:53:19 | 1310000043524 | 210231A7LVN1870009HH | G10231A7LV0607ZW | 7*24*NCD | 2021/9/14 18:28:00 | 2021/9/15 11:12:00 | 马集杰 | [腾讯RMA申请]网络设备线缆210231A7LVN1870009HH故障申请,麻烦RMA | |||||
| 2021091599827 | ticket-202109130264 | ETJLC-210916-002 | 2021/9/15 10:49:26 | 119217102 | 210231A5LLX202000034 | 210231A5LLX20B0000H6 | 7*24*NCD | 2021/9/16 13:01:00 | 2021/9/17 10:00:00 | 郭涛 | [腾讯RMA申请]网络设备接口模块210231A5LLX202000034故障申请,麻烦RMA | |||||
| 2021091530993 | ticket-202109150372 | EBJLC-210917-001 | 2021/9/15 16:59:05 | 1810000060317 | 210231A2KLX167003044 | 210231A2KLX2160003S6 | 7*24*NCD | 2021/9/17 16:05:00 | 2021/9/18 12:40:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167003044故障申请,麻烦RMA | |||||
| 2021091565548 | ticket-202109141208 | ESHLC-210916-003 | 2021/9/15 17:15:22 | 1910000125546 | 210231A4UFN1820000CH | 210231A4UFX21700052X | 7*24*NCD | 2021/9/16 13:08:00 | 2021/9/17 10:36:00 | 金琦 | [腾讯RMA申请]网络设备接口模块210231A4UFN1820000CH故障申请,麻烦RMA | |||||
| 2021091622773 | ticket-202109151398 | ENJLC-210916-001 | 2021/9/16 8:51:55 | 1810000079958 | 210231A0QMH213014351 | 210231A0QMH212003948 | 7*24软件服务 | 2021/9/16 14:35:00 | 2021/9/17 9:41:00 | 任罗方 | [腾讯RMA申请]网络设备电源210231A0QMH213014351故障申请,麻烦RMA |