| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2020080677633 | ticket-202008051370 | EGZLC-200806-006 | 2020/8/6 16:28:20 | 1910000287074 | 210231A5LLN183000162 | 210231A5LLX2050000V4 | 7*24*NCD | 2020/8/6 16:41:00 | 2020/8/7 9:44:00 | 刘合志 | [腾讯RMA申请]网络设备接口模块210231A5LLN183000162故障申请,麻烦RMA | |||||
| 2020080673548 | ticket-202008060814 | EBJLC-200806-004 | 2020/8/6 17:13:35 | 1810000032814 | 210231A2KLX167000013 | 210231A2KLX2060007BY | 7*24软件服务 | 2020/8/6 17:58:00 | 2020/8/7 10:30:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167000013故障申请,麻烦RMA | |||||
| 2020080619487 | ticket-202008060760 | EBJLC-200808-001 | 2020/8/6 20:05:59 | 1810000032476 | 210231A2KLX167002298 | 210231A2KLX20600078C | 7*24软件服务 | 2020/8/8 9:05:00 | 2020/8/10 14:30:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002298故障申请,麻烦RMA | |||||
| 2020080772315 | ticket-202008061410 | ESZLC-200808-001 | 2020/8/7 10:24:26 | 1910000105670 | 210231A2KLX164002466 | 210231A2KLX20600080T | 7*24*NCD | 2020/8/8 10:27:00 | 2020/8/10 15:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164002466故障申请,麻烦RMA | |||||
| 2020080732858 | ticket-202008070210 | EGZLC-200810-002 | 2020/8/7 19:30:17 | 1910000287426 | 210231A2KLX165001871 | 210231A2KLX2060006PB | 7*24*NCD | 2020/8/10 18:01:00 | 2020/8/11 14:48:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A2KLX165001871故障申请,麻烦RMA | |||||
| 2020081050881 | ticket-202008090422 | EHZLC-200810-002 | 2020/8/10 13:02:23 | 1810000041498 | 210231A5LLX19A00000L | 210231A5LLX197000064 | 7*24*NCD | 2020/8/10 17:44:00 | 2020/8/11 9:40:00 | 张怡 | [腾讯RMA申请]网络设备接口模块210231A5LLX19A00000L故障申请,麻烦RMA | |||||
| 2020081039085 | ticket-202008080386 | ESZLC-200810-001 | 2020/8/10 13:06:49 | 1910000105702 | 210231A5LLN18400014J | 210231A5LLX206000434 | 7*24*NCD | 2020/8/10 16:45:00 | 2020/8/11 8:56:00 | 李星威 | 麻烦rma | |||||
| 2020081096938 | ticket-202008090580 | ESZLC-200810-009 | 2020/8/10 15:03:06 | 1910000105736 | 210231A2KLX164001653 | 210231A2KLX206000746 | 7*24软件服务 | 2020/8/10 18:04:00 | 2020/8/11 15:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001653故障申请,麻烦RMA | |||||
| 2020081071065 | ticket-202008041166 | ESZLC-200810-010 | 2020/8/10 15:03:09 | 1910000105736 | 210231A2KLX164002431 | 210231A2KLX2060007FB | 7*24*NCD | 2020/8/10 18:04:00 | 2020/8/11 15:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164002431故障申请,麻烦RMA | |||||
| 2020081009103 | ticket-202008080188 | ESHLC-200810-008 | 2020/8/10 15:13:48 | 1910000199728 | 210231A2KLX15B002425 | 210231A2KLX2060007C5 | 7*24软件服务 | 2020/8/10 18:46:00 | 2020/8/11 10:21:00 | 蔡冯伟 | [腾讯RMA申请]网络设备接口模块210231A2KLX15B002425故障申请,麻烦RMA | |||||
| 2020081076970 | ticket-202008100624 | EGZLC-200810-001 | 2020/8/10 16:03:41 | 1910000287394 | 210231A7M1N1860008S6 | G10231A7M10305KK | 7*24*NCD | 2020/8/10 16:17:00 | 2020/8/11 9:00:00 | 李胜运 | [腾讯RMA申请]网络设备线缆210231A7M1N1860008S6故障申请,麻烦RMA | |||||
| 2020081053100 | ticket-202008090370 | EBJLC-200810-005 | 2020/8/10 16:11:14 | 1810000032825 | 210231A2KLX167000939 | 210231A2KLX20600071F | 7*24*NCD | 2020/8/10 18:00:00 | 2020/8/11 15:50:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167000939故障申请,麻烦RMA | |||||
| 2020081005542 | ticket-202008080628 | ESHLC-200810-007 | 2020/8/10 16:24:33 | 1910000199662 | 210231A5LLN18C0000ZZ | 210231A5LLN18B0001J2 | 7*24*NCD | 2020/8/10 16:36:00 | 2020/8/11 9:58:00 | 马志权 | [腾讯RMA申请]网络设备接口模块210231A5LLN18C0000ZZ故障申请,麻烦RMA | |||||
| 2020081032492 | ticket-202008100866 | EGZLC-200811-003 | 2020/8/10 17:49:46 | 1910000285530 | 210231A7LVN187000B2S | G10231A7LV0607P8 | 7*24*NCD | 2020/8/11 11:05:00 | 2020/8/11 14:56:00 | 李胜运 | [腾讯RMA申请]网络设备线缆210231A7LVN187000B2S故障申请,麻烦RMA | |||||
| 2020081048162 | ticket-202008090166 | ESZLC-200811-011 | 2020/8/10 17:57:44 | 1910000105744 | 210231A2KLX164000314 | 210231A2KLX2060007BD | 7*24软件服务 | 2020/8/11 11:15:00 | 2020/8/11 12:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164000314故障申请,麻烦RMA |