| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021090714975 | ticket-202109030970 | ENJLC-210907-008 | 2021/9/7 15:58:15 | SF1127372816723 | 210231A5LLX2070002MF | 210231A5LLX20B0000LZ | 7*24*NCD | 2021/9/7 16:28:00 | 2021/9/8 9:51:00 | 嵇浩杰 | [腾讯RMA申请]网络设备接口模块210231A5LLX2070002MF故障申请,麻烦RMA | |||||
| 2021090761745 | ticket-202109021034 | EBJLC-210907-001 | 2021/9/7 16:36:17 | 1810000066816 | 210231A5LLN1850002RD | 210231A5LLN1850003SX | 7*24*NCD | 2021/9/7 17:16:00 | 2021/9/8 14:50:00 | 周璐琪 | 210231A5LLN1850002RD 坏件申请rma | |||||
| 2021090717076 | ticket-202109061130 | ESHLC-210909-004 | 2021/9/7 17:18:23 | 1910000125768 | 210231A2E4N15A000173 | 210231A2E4X2140000YN | 7*24*NCD | 2021/9/9 17:29:00 | 2021/9/10 9:03:00 | 潘瑞 | [腾讯RMA申请]网络设备接口模块210231A2E4N15A000173故障申请,麻烦RMA | |||||
| 2021090729922 | ticket-202109060198 | ESHLC-210909-005 | 2021/9/7 19:20:45 | 1910000125776 | 210231A4UFN1820000RS | 210231A4UFX21700051Q | 7*24*NCD | 2021/9/9 17:33:00 | 2021/9/10 9:03:00 | 杨青 | [腾讯RMA申请]网络设备接口模块210231A4UFN1820000RS故障申请,麻烦RMA | |||||
| 2021090819580 | ticket-202109071012 | ETJLC-210908-003 | 2021/9/8 11:29:28 | 119217034 | 210231A2KLX185000BLK | 210231A2KLX21300069L | 7*24*NCD | 2021/9/8 11:38:00 | 2021/9/9 10:00:00 | 许晓东 | [腾讯RMA申请]网络设备接口模块210231A2KLX185000BLK故障申请,麻烦RMA | |||||
| 2021090866182 | ticket-202109071078 | ESZLC-210909-003 | 2021/9/8 12:27:35 | 1310000047226 | 210231A2KLX164001756 | 210231A2KLX20A0009GY | 7*24*NCD | 2021/9/9 17:32:00 | 2021/9/10 12:00:00 | 刘瑶 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001756故障申请,麻烦RMA | |||||
| 2021090837339 | ticket-202109080270 | ESZLC-210909-004 | 2021/9/8 12:29:23 | 1310000047226 | 210231A2KLX164001320 | 210231A2KLX20A0009QF | 7*24*NCD | 2021/9/9 17:32:00 | 2021/9/10 12:00:00 | 刘瑶 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001320故障申请,麻烦RMA | |||||
| 2021090828273 | ticket-202109060134 | ESHLC-210908-001 | 2021/9/8 12:48:17 | 1910000120345 | 210231A5LLN1850002CL | 210231A5LLX20B0000JV | 7*24*NCD | 2021/9/8 13:09:00 | 2021/9/9 10:07:00 | 金琦 | [腾讯RMA申请]网络设备接口模块210231A5LLN1850002CL故障申请,麻烦RMA | |||||
| 2021090844662 | ticket-202109071100 | ECSLC-210908-002 | 2021/9/8 16:22:04 | 119028249 | 210231A4UFX20A0001BV | 210231A4UFX2060000M6 | 7*24*NCD | 2021/9/8 17:25:00 | 2021/9/9 9:30:00 | 彭旗 | 麻烦尽快rma | |||||
| 2021090870773 | ticket-202109070416 | ESHLC-210909-003 | 2021/9/8 19:50:39 | 1910000125784 | 210231A2KLX159002482 | 210231A2KLX2160003VK | 7*24*NCD | 2021/9/9 17:36:00 | 2021/9/10 16:20:00 | 张黎洁 | [腾讯RMA申请]网络设备接口模块210231A2KLX159002482故障申请,麻烦RMA | |||||
| 2021090903407 | ticket-202109090340 | ESZLC-210913-004 | 2021/9/9 16:17:22 | 1310000047248 | 210231A2KLX164002331 | 210231A2KLX2160003V7 | 5*8*NBD | 2021/9/13 17:02:00 | 2021/9/14 12:00:00 | 刘瑶 | [腾讯RMA申请]网络设备接口模块210231A2KLX164002331故障申请,麻烦RMA | |||||
| 2021090930267 | ticket-202109090532 | ESZLC-210913-003 | 2021/9/9 16:18:21 | 1310000047248 | 210231A2KLX164001152 | 210231A2KLX2160003V3 | 7*24*NCD | 2021/9/13 17:02:00 | 2021/9/14 12:00:00 | 刘瑶 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001152故障申请,麻烦RMA | |||||
| 2021090948808 | ticket-202109090698 | ECDLC-210913-001 | 2021/9/9 17:35:32 | 118742042 | 210231A2KLX166003666 | 210231A2KLX2160003V4 | 7*24*NCD | 2021/9/13 16:24:00 | 2021/9/14 15:00:00 | 邓利琼 | [腾讯RMA申请]网络设备接口模块210231A2KLX166003666故障申请,麻烦RMA | |||||
| 2021090941167 | ticket-202109090030 | EBJLC-210913-007 | 2021/9/9 17:52:57 | 1810000060135 | 210231A2KLX197000L6R | 210231A2KLX2160003SZ | 7*24软件服务 | 2021/9/13 16:47:00 | 2021/9/14 10:00:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX197000L6R故障申请,麻烦RMA | |||||
| 2021090963864 | ticket-202109081202 | EBJLC-210913-006 | 2021/9/9 17:53:34 | 1810000060135 | 210231A2KLX167001847 | 210231A2KLX20A0009RJ | 7*24*NCD | 2021/9/13 16:47:00 | 2021/9/14 10:00:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167001847故障申请,麻烦RMA |