| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021083170399 | ticket-202108310390 | EBJLC-210901-002 | 2021/8/31 13:32:14 | 1810000066671 | 210231A2KLX167004243 | 210231A2KLX20A000CZH | 5*8*NBD | 2021/9/1 10:10:00 | 2021/9/2 9:25:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167004243故障申请,麻烦RMA | |||||
| 2021083133562 | ticket-202108310074 | EBJLC-210901-003 | 2021/8/31 13:32:31 | 1810000066671 | 210231A2KLX167001161 | 210231A2KLX20A000567 | 5*8*NBD | 2021/9/1 10:10:00 | 2021/9/2 9:25:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167001161故障申请,麻烦RMA | |||||
| 2021083101760 | ticket-202108300996 | EBJLC-210901-001 | 2021/8/31 13:33:29 | 1810000066671 | 210231A2KLX167000371 | 210231A2KLX20A00054K | 7*24*NCD | 2021/9/1 10:10:00 | 2021/9/2 9:25:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167000371故障申请,麻烦RMA | |||||
| 2021083104078 | ticket-202108290390 | ESZLC-210901-003 | 2021/8/31 17:11:45 | 1310000047178 | 210231A2KLX164001468 | 210231A2KLX2160003R5 | 7*24*NCD | 2021/9/1 15:49:00 | 2021/9/2 15:00:00 | 刘瑶 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001468故障申请,麻烦RMA | |||||
| 2021090114081 | ticket-202109010126 | EGZLC-210902-002 | 2021/9/1 10:50:15 | SF1411927306665 | 210231A0HHH146000296 | 210231A0HHH211000007 | 7*24*NCD | 2021/9/3 7:54:00 | 2021/9/3 10:26:00 | 徐展楠 | rma 坏件：210231A0HHH146000296 | |||||
| 2021090146314 | ticket-202108300740 | EGZLC-210901-006 | 2021/9/1 14:13:37 | 1310000043778 | 210231A5LLX20A0003PZ | 210231A5LLX20B0002LZ | 7*24*NCD | 2021/9/1 15:16:00 | 2021/9/2 16:51:00 | 马集杰 | [腾讯RMA申请]网络设备接口模块210231A5LLX20A0003PZ故障申请,麻烦RMA | |||||
| 2021090151954 | ticket-202108310654 | EGZLC-210902-001 | 2021/9/1 16:55:36 | 1310000043770 | 210231A5LLX2050002GZ | 210231A5LLX20B00013C | 7*24*NCD | 2021/9/2 11:26:00 | 2021/9/3 8:55:00 | 王瑞江 | [腾讯RMA申请]网络设备接口模块210231A5LLX2050002GZ故障申请,麻烦RMA | |||||
| 2021090252629 | ticket-202109010464 | ESZLC-210903-001 | 2021/9/2 14:11:25 | 1310000047191 | 210231A2KLX166002334 | 210231A2KLX20A0009T5 | 7*24*NCD | 2021/9/3 17:42:00 | 2021/9/6 15:00:00 | 刘瑶 | [腾讯RMA申请]网络设备接口模块210231A2KLX166002334故障申请,麻烦RMA | |||||
| 2021090317799 | ticket-202109020886 | EBJLC-210906-013 | 2021/9/3 14:23:30 | 1810000066808 | 210231A2KLX167000573 | 210231A2KLX20A00096H | 7*24*NCD | 2021/9/6 15:34:00 | 2021/9/7 10:04:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167000573故障申请,麻烦RMA | |||||
| 2021090324071 | ticket-202109020756 | ETJLC-210906-001 | 2021/9/3 14:38:39 | 119217004 | 210231A2KLX198000QWM | 210231A2KLX2160003TP | 7*24*NCD | 2021/9/6 15:51:00 | 2021/9/7 10:00:00 | 许晓东 | [腾讯RMA申请]网络设备接口模块210231A2KLX198000QWM故障申请,麻烦RMA | |||||
| 2021090355041 | ticket-202109030332 | ESZLC-210906-004 | 2021/9/3 15:32:35 | 1310000047197 | 210231A2KLX164001173 | 210231A2KLX20A0009Q7 | 7*24*NCD | 2021/9/6 17:12:00 | 2021/9/7 15:00:00 | 刘瑶 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001173故障申请,麻烦RMA | |||||
| 2021090375670 | ticket-202109020238 | ESHLC-210906-003 | 2021/9/3 16:41:09 | 1910000120435 | 210231A2KLN182000BTB | 210231A2KLX2160003VJ | 7*24*NCD | 2021/9/6 16:38:00 | 2021/9/7 8:31:00 | 王祺 | [腾讯RMA申请]网络设备接口模块210231A2KLN182000BTB故障申请,麻烦RMA | |||||
| 2021090346718 | ticket-202109030766 | EGZLC-210903-001 | 2021/9/3 17:26:19 | 1310000043753 | 210231A7LVN187000B91 | G10231A7LV0602HP | 7*24*NCD | 2021/9/3 18:05:00 | 2021/9/6 12:30:00 | 马集杰 | [腾讯RMA申请]网络设备线缆210231A7LVN187000B91故障申请,麻烦RMA | |||||
| 2021090336500 | ticket-202109021104 | ESHLC-210903-003 | 2021/9/3 17:28:57 | 1910000120509 | 210231A5LLX20A00001G | 210231A5LLX20B000134 | 7*24*NCD | 2021/9/3 17:56:00 | 2021/9/6 9:51:00 | 吴丽丽 | [腾讯RMA申请]网络设备接口模块210231A5LLX20A00001G故障申请,麻烦RMA | |||||
| 2021090780776 | ticket-202109060160 | EGZLC-210909-001 | 2021/9/7 14:17:19 | 1310000043580 | 210231A2KLX165002531 | 210231A2KLX20A000HJ5 | 7*24*NCD | 2021/9/9 17:48:00 | 2021/9/10 11:50:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A2KLX165002531故障申请,麻烦RMA |