| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021082407181 | ticket-202108230846 | EBJLC-210825-004 | 2021/8/24 14:58:01 | 1810000066532 | 210231A2KLX167001029 | 210231A2KLX2160003RC | 7*24*NCD | 2021/8/25 10:09:00 | 2021/8/26 12:38:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167001029故障申请,麻烦RMA | |||||
| 2021082412282 | ticket-202108220236 | EGZLC-210824-001 | 2021/8/24 15:25:15 | 1310000043416 | 210231A5LLN18500052H | 210231A5LLX20A0002B4 | 7*24*NCD | 2021/8/24 16:04:00 | 2021/8/25 10:29:00 | 范志江 | [腾讯RMA申请]网络设备接口模块210231A5LLN18500052H故障申请,麻烦RMA | |||||
| 2021082429170 | ticket-202108240472 | 2021/8/24 17:12:19 | 7*24*NCD | 申请rma替换 | ||||||||||||
| 2021082429934 | ticket-202108240524 | 2021/8/24 17:16:42 | 7*24*NCD | 申请rma进行替换 | ||||||||||||
| 2021082579216 | ticket-202108210326 | EBJLC-210825-001 | 2021/8/25 9:02:40 | 1810000066533 | 210231A5LLN1850000QL | 210231A5LLX20B00012W | 7*24*NCD | 2021/8/25 10:09:00 | 2021/8/26 9:02:00 | 李静 | [腾讯RMA申请]网络设备接口模块210231A5LLN1850000QL故障申请,麻烦RMA | |||||
| 2021082539113 | ticket-202108111094 | ESHLC-210826-003 | 2021/8/25 17:23:34 | 1910000120649 | 210231A2KLX19C00032C | 210231A2KLX2160003QX | 7*24软件服务 | 2021/8/26 10:03:00 | 2021/8/27 9:50:00 | 周超 | [腾讯RMA申请]网络设备接口模块210231A2KLX19C00032C,网络设备接口模块210231A2KLX19C0002F3故障申请,麻烦RMA | |||||
| 2021082571328 | ticket-202108111094 | ESHLC-210826-001 | 2021/8/25 17:23:42 | 1910000120649 | 210231A2KLX19C0002F3 | 210231A2KLX2160003RW | 7*24*4 | 2021/8/26 10:03:00 | 2021/8/27 9:50:00 | 周超 | [腾讯RMA申请]网络设备接口模块210231A2KLX19C00032C,网络设备接口模块210231A2KLX19C0002F3故障申请,麻烦RMA | |||||
| 2021082661351 | ticket-202108250948 | EBJLC-210826-001 | 2021/8/26 10:14:10 | 1810000066550 | 210231A5LLX2060004S8 | 210231A5LLX20B0002CP | 7*24*NCD | 2021/8/26 11:35:00 | 2021/8/27 9:18:00 | 林景 | [腾讯RMA申请]网络设备接口模块210231A5LLX2060004S8故障申请,麻烦RMA | |||||
| 2021083026586 | ticket-202108290022 | EBJLC-210830-001 | 2021/8/30 10:07:31 | 1810000066662 | 210231A5LLN18400037Z | 210231A5LLX206000403 | 7*24*NCD | 2021/8/30 11:43:00 | 2021/8/31 10:16:00 | 莫嘉 | [腾讯RMA申请]网络设备接口模块210231A5LLN18400037Z故障申请,麻烦RMA | |||||
| 2021083056936 | ticket-202108260296 | ESHLC-210901-004 | 2021/8/30 10:54:41 | 1910000125964 | 210231A5LLN171000119 | 210231A5LLX20B0000LB | 7*24*NCD | 2021/9/1 10:02:00 | 2021/9/2 16:10:00 | 张黎洁 | [腾讯RMA申请]网络设备接口模块210231A5LLN171000119故障申请,麻烦RMA | |||||
| 2021083045005 | ticket-202108270450 | ESZLC-210901-001 | 2021/8/30 11:59:28 | 1310000047178 | 210231A2KLX164001186 | 210231A2KLX2160003S8 | 7*24*NCD | 2021/9/1 15:49:00 | 2021/9/2 15:00:00 | 刘瑶 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001186故障申请,麻烦RMA | |||||
| 2021083047578 | ticket-202108290496 | ESZLC-210901-005 | 2021/8/30 15:00:08 | 1310000047180 | 210231A5LLN18500061Q | 210231A5LLX20B0000K1 | 7*24*NCD | 2021/9/1 15:49:00 | 2021/9/2 10:24:00 | 邵永毅 | [腾讯RMA申请]网络设备接口模块210231A5LLN18500061Q故障申请,麻烦RMA | |||||
| 2021083073651 | ticket-202108290336 | ESZLC-210901-004 | 2021/8/30 19:10:58 | 1310000047180 | 210231A4UFN1870000VQ | 210231A4UFX21100034M | 7*24*NCD | 2021/9/1 15:49:00 | 2021/9/2 10:24:00 | 邵永毅 | [腾讯RMA申请]网络设备接口模块210231A4UFN1870000VQ故障申请,麻烦RMA | |||||
| 2021083116086 | ticket-202108300692 | EBJLC-210901-004 | 2021/8/31 9:00:58 | 1810000066671 | 210231A2KLX167001830 | 210231A2KLX20A000CP8 | 7*24*NCD | 2021/9/1 10:10:00 | 2021/9/2 9:25:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167001830故障申请,麻烦RMA | |||||
| 2021083101805 | ticket-202108280032 | EGZLC-210901-001 | 2021/8/31 10:58:58 | 1310000043743 | 210231A0HHH146000286 | 210231A0HHN208000019 | 7*24*NCD | 2021/9/1 10:20:00 | 2021/9/2 8:31:00 | 徐展楠 | RMA 坏件：210231A0HHH146000286 |