| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021081819055 | ticket-202108180918 | ENJLC-210818-004 | 2021/8/18 17:14:03 | 1810000078538 | 210231AEWAP2110006WV | 210231AEWAP20C00001H | 5*8*NBD | 2021/8/18 17:41:00 | 2021/8/19 15:24:00 | 闵嘉 | 申请RMA，坏件SN：210231AEWAP2110006WV | |||||
| 2021081872970 | ticket-202108170912 | EGZLC-210818-007 | 2021/8/18 17:21:22 | 1310000043352 | 210231A7LVN1870009J7 | G10231A7LV06087X | 7*24*NCD | 2021/8/18 17:51:00 | 2021/8/19 16:11:00 | 马集杰 | [腾讯RMA申请]网络设备线缆210231A7LVN1870009J7故障申请,麻烦RMA | |||||
| 2021082007502 | ticket-202108180222 | EBJLC-210820-001 | 2021/8/20 8:51:20 | 1810000066520 | 210231A5LLN185000110 | 210231A5LLX2060003ZF | 7*24*NCD | 2021/8/20 9:13:00 | 2021/8/23 8:52:00 | 李静 | [腾讯RMA申请]网络设备接口模块210231A5LLN185000110故障申请,麻烦RMA | |||||
| 2021082014411 | ticket-202108191210 | EGZLC-210820-001 | 2021/8/20 14:35:23 | 1310000043373 | 210231A7LVN1870009ZP | G10231A7LV060359 | 7*24*NCD | 2021/8/20 18:38:00 | 2021/8/23 11:12:00 | 马集杰 | [腾讯RMA申请]网络设备线缆210231A7LVN1870009ZP故障申请,麻烦RMA | |||||
| 2021082261579 | ticket-202108220098 | ESZLC-210823-001 | 2021/8/22 17:15:35 | 1310000047062 | 210231AG7UH2150C000Y | 210231ABV7H213001669 | 5*8*NBD | 2021/8/23 16:57:00 | 2021/8/24 9:32:00 | 邹志军 | [腾讯RMA申请]网络设备电源210231AG7UH2150C000Y故障申请,麻烦RMA | |||||
| 2021082344550 | ticket-202108200320 | EBJLC-210824-019 | 2021/8/23 10:12:23 | 1810000066530 | 210231A2KLX167002926 | 210231A2KLX198000W1M | 5*8*NBD | 2021/8/24 16:37:00 | 2021/8/25 9:50:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002926,网络设备接口模块210231A2KLX167001199故障申请,麻烦RMA | |||||
| 2021082330575 | ticket-202108200320 | EBJLC-210824-018 | 2021/8/23 10:12:26 | 1810000066530 | 210231A2KLX167001199 | 210231A2KLX2160003R0 | 5*8*NBD | 2021/8/24 16:37:00 | 2021/8/25 9:50:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002926,网络设备接口模块210231A2KLX167001199故障申请,麻烦RMA | |||||
| 2021082376303 | ticket-202108210026 | EBJLC-210824-017 | 2021/8/23 14:29:19 | 1810000066530 | 210231A2KLX167001908 | 210231A2KLX2160003RN | 7*24*NCD | 2021/8/24 16:37:00 | 2021/8/25 9:50:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167001908故障申请,麻烦RMA | |||||
| 2021082379504 | ticket-202108150300 | ESHLC-210823-003 | 2021/8/23 15:26:55 | 1910000120797 | 210231A5LLX1960001JD | 210231A5LLX20B00012V | 7*24*NCD | 2021/8/23 15:53:00 | 2021/8/24 17:10:00 | 张黎洁 | [腾讯RMA申请]网络设备接口模块210231A5LLX1960001JD故障申请,麻烦RMA | |||||
| 2021082309088 | ticket-202108150320 | ESZLC-210823-003 | 2021/8/23 15:36:13 | KY0000155482650 | 210231A5LLX199000180 | 210231A5LLX217000005 | 7*24*NCD | 2021/8/24 8:00:00 | 2021/8/24 16:44:00 | 张燕新 | [腾讯RMA申请]网络设备接口模块210231A5LLX199000180故障申请,麻烦RMA | |||||
| 2021082345936 | ticket-202108210766 | EJPNLC-210823-001 | 2021/8/23 17:54:13 | CJPNLC210823674 | 210231A4UFX20A0000BT | 210231A4UFX20A0004ZM | 7*24*4 | 2021/8/23 18:22:00 | 2021/8/23 20:22:00 | 崔尚尚 | RMA 坏件：210231A4UFX20A0000BT | |||||
| 2021082332791 | ticket-202108220074 | ETJLC-210824-003 | 2021/8/23 18:22:14 | 119384328 | 210231A2KLX198000RH1 | 210231A2KLX2120000C4 | 7*24*NCD | 2021/8/24 17:20:00 | 2021/8/25 10:00:00 | 许晓东 | [腾讯RMA申请]网络设备接口模块210231A2KLX198000RH1故障申请,麻烦RMA | |||||
| 2021082483719 | ticket-202108230774 | ECDLC-210825-001 | 2021/8/24 14:06:34 | 118742041 | 210231A2KLX166002009 | 210231A2KLX2160002DD | 7*24*NCD | 2021/8/25 9:50:00 | 2021/8/26 15:00:00 | 邓利琼 | [腾讯RMA申请]网络设备接口模块210231A2KLX166002009故障申请,麻烦RMA | |||||
| 2021082439122 | ticket-202108231264 | EBJLC-210825-002 | 2021/8/24 14:57:25 | 1810000066532 | 210231A2KLX167000465 | 210231A2KLX2160003QM | 7*24*NCD | 2021/8/25 10:09:00 | 2021/8/26 12:38:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167000465故障申请,麻烦RMA | |||||
| 2021082495653 | ticket-202108230310 | EBJLC-210825-003 | 2021/8/24 14:57:46 | 1810000066532 | 210231A2KLX167003732 | 210231A2KLX2160003QL | 5*8*NBD | 2021/8/25 10:09:00 | 2021/8/26 12:38:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167003732故障申请,麻烦RMA |