| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021081243220 | ticket-202108121022 | EBJLC-210812-016 | 2021/8/12 17:59:33 | KY0000123484967 | 210231A4XHH2150C02C5 | 210231A4XHH2170C026P | 7*24*NCD | 2021/8/14 9:21:00 | 2021/8/17 13:52:37 | 郭小丽 | [腾讯RMA申请]网络设备板卡210231A4XHH2150C02C5故障申请,麻烦RMA | |||||
| 2021081330936 | ticket-202108120938 | ESHLC-210813-002 | 2021/8/13 10:30:11 | 1910000121264 | 210231A4UFX21100008P | 210231A4UFX2130004KZ | 7*24*NCD | 2021/8/13 11:32:00 | 2021/8/16 11:35:00 | 杨青 | 坏件sn：321081310294788396麻烦尽快处理 | |||||
| 2021081326897 | ticket-202108130166 | ESZLC-210816-011 | 2021/8/13 10:50:16 | 1310000047045 | 210231A5LLX1960000KD | 210231A5LLX20B0000LN | 7*24*NCD | 2021/8/16 16:59:00 | 2021/8/17 10:32:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A5LLX1960000KD故障申请,麻烦RMA | |||||
| 2021081307512 | ticket-202106020918 | ESHLC-210813-003 | 2021/8/13 16:42:16 | 1910000121222 | 210231A2KLX199000274 | 210231A2KLX212000363 | 7*24*NCD | 2021/8/13 17:28:00 | 2021/8/16 11:15:00 | 王财涌 | [腾讯RMA申请]网络设备接口模块210231A2KLX199000274故障申请,麻烦RMA | |||||
| 2021081358644 | ticket-202108130004 | ESHLC-210813-004 | 2021/8/13 17:01:18 | 1910000121214 | 210231A5LLX2060003PZ | 210231A5LLX217000008 | 7*24*NCD | 2021/8/13 17:34:00 | 2021/8/16 8:25:00 | 陈琳 | [腾讯RMA申请]网络设备接口模块210231A5LLX2060003PZ故障申请,麻烦RMA | |||||
| 2021081378408 | ticket-202108121286 | ESZLC-210816-012 | 2021/8/13 17:45:18 | 1310000047044 | 210231A2KLX164001512 | 210231A2KLX2160003R6 | 7*24*NCD | 2021/8/16 16:59:00 | 2021/8/17 15:00:00 | 刘瑶 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001512故障申请,麻烦RMA | |||||
| 2021081624163 | ticket-202108120458 | EXALC-210816-001 | 2021/8/16 16:06:10 | 1710000097546 | 210231A2UQX2070000X7 | 210231A2UQX207000062 | 7*24软件服务 | 2021/8/16 16:37:00 | 2021/8/17 9:33:00 | 夏群利 | [腾讯RMA申请]网络设备接口模块210231A2UQX2070000X7故障申请,麻烦RMA | |||||
| 2021081639902 | ticket-202108150164 | EHKGLC-210817-001 | 2021/8/16 16:11:26 | 210817510 | 210231A2KLN173001312 | 210231A2KLX208000304 | 7*24*NCD | 2021/8/17 18:37:00 | 2021/8/18 15:09:00 | 香港-EQX葵涌-HK2 | [腾讯RMA申请]网络设备接口模块210231A2KLN173001312故障申请,麻烦RMA | |||||
| 2021081624786 | ticket-202108160122 | ESHLC-210817-001 | 2021/8/16 16:36:48 | 1910000121140 | 210231A5LLX1960001V3 | 210231A5LLX20B0000LQ | 7*24*NCD | 2021/8/17 9:59:00 | 2021/8/18 11:31:00 | 马志权 | [腾讯RMA申请]网络设备接口模块210231A5LLX1960001V3故障申请,麻烦RMA | |||||
| 2021081680540 | ticket-202108150470 | EBJLC-210817-002 | 2021/8/16 17:19:28 | 1810000066228 | 210231A2KLX167003468 | 210231A2KLX2160003SG | 5*8*NBD | 2021/8/17 10:19:00 | 2021/8/18 9:15:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167003468故障申请,麻烦RMA | |||||
| 2021081609540 | ticket-202108150162 | EBJLC-210817-001 | 2021/8/16 17:19:43 | 1810000066228 | 210231A2KLN167000281 | 210231A2KLX2160003S7 | 5*8*NBD | 2021/8/17 10:19:00 | 2021/8/18 9:15:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLN167000281故障申请,麻烦RMA | |||||
| 2021081661903 | ticket-202108160208 | ESZLC-210817-002 | 2021/8/16 17:58:54 | 1310000047047 | 210231A2E4N178000016 | 210231A2E4X2080001Z6 | 7*24*NCD | 2021/8/17 17:34:00 | 2021/8/18 14:00:00 | 刘瑶 | [腾讯RMA申请]网络设备接口模块210231A2E4N178000016故障申请,麻烦RMA | |||||
| 2021081783321 | ticket-202108170090 | EBJLC-210817-004 | 2021/8/17 19:29:18 | 1810000066090 | 210231A5LLN1850004WQ | 210231A5LLX20B000139 | 7*24*NCD | 2021/8/18 8:09:00 | 2021/8/18 11:30:00 | 李静 | [腾讯RMA申请]网络设备接口模块210231A5LLN1850004WQ故障申请,麻烦RMA | |||||
| 2021081745500 | ticket-202108171056 | 2021/8/17 21:35:57 | 7*24*4 | 申请RMA，坏件SN：210231A4PQH2140C00KD | ||||||||||||
| 2021081893384 | ticket-202108170026 | EBJLC-210818-001 | 2021/8/18 9:31:58 | 1810000066238 | 210231A5LLN1840001H9 | 210231A5LLX20B0000K3 | 7*24*NCD | 2021/8/18 10:04:00 | 2021/8/19 10:09:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A5LLN1840001H9故障申请,麻烦RMA |