| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021080598677 | ticket-202108041494 | ETJLC-210805-001 | 2021/8/5 18:01:34 | 119384255 | 210231A2KLX215000BS0 | 210231A2KLX2120003M3 | 7*24*NCD | 2021/8/6 8:35:00 | 2021/8/6 10:00:00 | 王鑫 | [腾讯RMA申请]网络设备接口模块210231A2KLX215000BS0故障申请,麻烦RMA | |||||
| 2021080618471 | ticket-202108050634 | EBJLC-210809-010 | 2021/8/6 15:32:21 | 1810000066204 | 210231A2KLX167002462 | 210231A2KLX20A00055M | 5*8*NBD | 2021/8/9 14:38:00 | 2021/8/10 9:58:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002462故障申请,麻烦RMA | |||||
| 2021080620022 | ticket-202108050472 | EBJLC-210809-008 | 2021/8/6 15:32:37 | 1810000066204 | 210231A2KLX167000958 | 210231A2KLX20A00056X | 5*8*NBD | 2021/8/9 14:38:00 | 2021/8/10 9:58:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167000958故障申请,麻烦RMA | |||||
| 2021080674420 | ticket-202108050716 | EBJLC-210809-009 | 2021/8/6 15:32:53 | 1810000066204 | 210231A2KLX167003730 | 210231A2KLX20A0009G7 | 5*8*NBD | 2021/8/9 14:38:00 | 2021/8/10 9:58:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167003730故障申请,麻烦RMA | |||||
| 2021080677064 | ticket-202108060228 | ESZLC-210809-002 | 2021/8/6 17:43:24 | 1910000089498 | 210231A2KLX166004240 | 210231A2KLX2120003GW | 7*24*NCD | 2021/8/9 16:13:00 | 2021/8/10 9:38:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2KLX166004240故障申请,麻烦RMA | |||||
| 2021080600618 | ticket-202108060200 | ENJLC-210809-002 | 2021/8/6 18:00:33 | SF1127372815880 | 210231A2KLX19B0002Q8 | 210231A2KLX2120000G5 | 7*24*NCD | 2021/8/9 15:09:00 | 2021/8/10 10:44:00 | 欧阳孔取 | [腾讯RMA申请]网络设备接口模块210231A2KLX19B0002Q8故障申请,麻烦RMA | |||||
| 2021080942075 | ticket-202108060534 | EBJLC-210809-001 | 2021/8/9 11:44:41 | 1810000066070 | 210231A4UFX20A0002HL | 210231A4UFX21100035R | 7*24*NCD | 2021/8/9 12:21:00 | 2021/8/10 9:55:00 | 刘梓桐 | [腾讯RMA申请]网络设备接口模块210231A4UFX20A0002HL故障申请,麻烦RMA | |||||
| 2021080911792 | ticket-202108060658 | EBJLC-210813-003 | 2021/8/9 15:12:54 | 1810000066222 | 210231A2KLX167002066 | 210231A2KLX2120003M1 | 5*8*NBD | 2021/8/13 16:00:00 | 2021/8/16 10:53:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002066故障申请,麻烦RMA | |||||
| 2021081024858 | ticket-202108092052 | EWLLC-210812-001 | 2021/8/10 18:14:37 | 118924412 | 210231A2UQN1870001DZ | 210231A2UQN17A000095 | 7*24软件服务 | 2021/8/12 10:49:00 | 2021/8/13 12:00:00 | 曹亮 | [腾讯RMA申请]网络设备接口模块210231A2UQN1870001DZ故障申请,麻烦RMA | |||||
| 2021081073018 | ticket-202108050264 | EGZLC-210810-001 | 2021/8/10 19:15:10 | 1310000043280 | 210231A0QMH213013550 | 210231A0QMH212004271 | 7*24软件服务 | 2021/8/11 8:15:00 | 2021/8/12 11:13:00 | 刘家文 | [腾讯RMA申请]网络设备电源210231A0QMH213013550故障申请,麻烦RMA | |||||
| 2021081112406 | ticket-202108100844 | EBJLC-210812-014 | 2021/8/11 13:11:23 | 1810000066219 | 210231A2KLX167002986 | 210231A2KLX2160003RP | 5*8*NBD | 2021/8/12 16:04:00 | 2021/8/13 11:40:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002986故障申请,麻烦RMA | |||||
| 2021081165619 | ticket-202108090166 | ESHLC-210812-006 | 2021/8/11 16:24:00 | 1910000121280 | 210231A2KLX15A001209 | 210231A2KLX2160003RV | 7*24*NCD | 2021/8/12 16:16:00 | 2021/8/13 17:05:00 | 张黎洁 | [腾讯RMA申请]网络设备接口模块210231A2KLX15A001209故障申请,麻烦RMA | |||||
| 2021081199622 | ticket-202108070356 | EGZLC-210811-001 | 2021/8/11 16:35:31 | 1310000043283 | 210231ABV7H212001643 | 210231ABV7N21500000M | 5*8*NBD | 2021/8/11 16:53:00 | 2021/8/12 11:13:00 | 刘家文 | [腾讯RMA申请]网络设备电源210231ABV7H212001643故障申请,麻烦RMA | |||||
| 2021081221769 | ticket-202108100036 | ESZLC-210812-003 | 2021/8/12 10:49:00 | 1910000089610 | 210231A5LLN18600022J | 210231A5LLX20B00011D | 7*24*NCD | 2021/8/12 17:27:00 | 2021/8/13 10:09:00 | 李星威 | [腾讯RMA申请]网络设备接口模块210231A5LLN18600022J故障申请,麻烦RMA | |||||
| 2021081285122 | ticket-202108110454 | EBJLC-210816-015 | 2021/8/12 15:28:33 | 1810000066223 | 210231A2KLX167001118 | 210231A2KLX2160003S4 | 5*8*NBD | 2021/8/16 15:21:00 | 2021/8/17 9:39:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167001118故障申请,麻烦RMA |