| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021072785053 | ticket-202107240750 | ESZLC-210728-001 | 2021/7/27 9:18:22 | 1910000087996 | 210231A2KLX164001855 | 210231A2KLX2120003MV | 7*24*NCD | 2021/7/28 17:00:00 | 2021/7/29 17:00:00 | 刘瑶 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001855故障申请,麻烦RMA | |||||
| 2021072720785 | ticket-202107240194 | ESHLC-210728-001 | 2021/7/27 10:26:21 | 1910000121978 | 210231A2KLX165002801 | 210231A2KLX21200035G | 7*24*NCD | 2021/7/28 10:17:00 | 2021/7/29 8:36:00 | 王财涌 | [腾讯RMA申请]网络设备接口模块210231A2KLX165002801故障申请,麻烦RMA | |||||
| 2021072745538 | ticket-202107260556 | EBJLC-210728-001 | 2021/7/27 15:13:57 | 1310000042105 | 210231A2KLX167000002 | 210231A2KLX2130008HK | 5*8*NBD | 2021/7/28 10:21:00 | 2021/7/29 9:31:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167000002故障申请,麻烦RMA | |||||
| 2021072838104 | ticket-202107280424 | ECQLC-210728-001 | 2021/7/28 10:28:30 | 115711332 | 210231ABV8H209008566 | 210231ABV8H209008739 | 7*24*NCD | 2021/7/28 11:00:00 | 2021/7/28 14:10:00 | 杨丹凌 | 申请RMA，坏件SN：210231ABV8H209008566 | |||||
| 2021072942461 | ticket-202107281178 | ESZLC-210730-003 | 2021/7/29 15:34:21 | 1910000088095 | 210231A5LLN18300035J | 210231A5LLX20B00011S | 7*24*NCD | 2021/7/30 18:11:00 | 2021/8/2 17:51:00 | 李星威 | [腾讯RMA申请]网络设备接口模块210231A5LLN18300035J故障申请,麻烦RMA | |||||
| 2021072902342 | ticket-202107200496 | EBJLC-210729-004 | 2021/7/29 17:27:56 | 1310000042113 | 210231A2KLX19A0009ZX | 210231A2KLX20A000H7T | 7*24*NCD | 2021/7/29 17:42:00 | 2021/7/30 10:00:00 | 刘梓桐 | [腾讯RMA申请]网络设备接口模块210231A2KLX19A0009ZX故障申请,麻烦RMA | |||||
| 2021073082374 | ticket-202107292070 | ECQLC-210730-001 | 2021/7/30 9:01:46 | 115711328 | 210231A7LTN1880001D2 | G10231A7LT08T4PJ | 7*24*NCD | 2021/7/30 10:00:00 | 2021/8/2 10:18:00 | 周馨 | [腾讯RMA申请]网络设备线缆210231A7LTN1880001D2故障申请,麻烦RMA | |||||
| 2021073047956 | ticket-202107290394 | ESZLC-210730-002 | 2021/7/30 9:16:31 | 1910000088101 | 210231A2KLX164001327 | 210231A2KLX21300069V | 7*24*NCD | 2021/7/30 18:11:00 | 2021/8/2 15:00:00 | 刘瑶 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001327故障申请,麻烦RMA | |||||
| 2021073074669 | ticket-202107290490 | ECDLC-210802-001 | 2021/7/30 10:22:33 | 118742037 | 210231A2KLX166003114 | 210231A2KLX2120003MK | 7*24*NCD | 2021/8/2 18:47:00 | 2021/8/3 18:00:00 | 邓利琼 | [腾讯RMA申请]网络设备接口模块210231A2KLX166003114故障申请,麻烦RMA | |||||
| 2021073086292 | ticket-202107291090 | EBJLC-210802-003 | 2021/7/30 14:01:52 | 1310000042150 | 210231A2KLX167000444 | 210231A2KLX21200035V | 7*24*NCD | 2021/8/2 11:33:00 | 2021/8/3 9:25:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167000444故障申请,麻烦RMA | |||||
| 2021073035609 | ticket-202107291096 | EBJLC-210802-004 | 2021/7/30 14:02:14 | 1310000042150 | 210231A2KLX167000942 | 210231A2KLX20A000GH7 | 7*24*NCD | 2021/8/2 11:33:00 | 2021/8/3 9:25:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167000942故障申请,麻烦RMA | |||||
| 2021073073141 | ticket-202107240372 | ESHLC-210802-002 | 2021/7/30 16:45:39 | 1910000121764 | 210231A4QDH202000010 | 210231A4QDB206000211 | 7*24*NCD | 2021/8/2 14:06:00 | 2021/8/3 11:24:00 | 吴汉 | [腾讯RMA申请]网络设备板卡210231A4QDH202000010故障申请,麻烦RMA | |||||
| 2021073085206 | ticket-202107301488 | ESZLC-210802-001 | 2021/7/30 23:19:35 | 1910000088365 | 210231A5LLN19400013H | 210231A5LLX20B00010V | 7*24*NCD | 2021/8/2 17:46:00 | 2021/8/3 9:03:00 | 李星威 | 申请RMA，坏件SN：210231A5LLN19400013H | |||||
| 2021073158451 | ticket-202107310126 | ESHLC-210731-001 | 2021/7/31 1:28:20 | 1910000121820 | 210231A7M1N1860009KQ | G10231A7M108T2KF | 7*24*NCD | 2021/7/31 17:27:00 | 2021/8/2 11:19:00 | 徐磊 | [腾讯RMA申请]网络设备线缆210231A7M1N1860009KQ故障申请,麻烦RMA | |||||
| 2021080213067 | ticket-202107301344 | EBJLC-210802-005 | 2021/8/2 11:31:35 | 1810000050884 | 210231A2KLX186000LNJ | 210231A2KLX2120002QD | 7*24*NCD | 2021/8/2 12:13:00 | 2021/8/3 10:43:00 | 周璐琪 | [腾讯RMA申请]网络设备接口模块210231A2KLX186000LNJ故障申请,麻烦RMA |