| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021072134413 | ticket-202107210502 | ESZLC-210721-001 | 2021/7/21 14:14:12 | 1910000087830 | 210235A2NWP20A00008R | 210235A2NWP20900004R | 5*8*NBD | 2021/7/21 17:03:00 | 2021/7/22 9:50:00 | 邹志军 | 设备故障，需要RMA | |||||
| 2021072192219 | ticket-202107201174 | ETJLC-210724-002 | 2021/7/21 15:53:27 | 118556526 | 210231A2KLX198000QDY | 210231A2KLX2130006ZQ | 7*24*NCD | 2021/7/24 15:41:00 | 2021/7/26 10:00:00 | 许晓东 | [腾讯RMA申请]网络设备接口模块210231A2KLX198000QDY故障申请,麻烦RMA | |||||
| 2021072167495 | ticket-202107180852 | ESZLC-210722-002 | 2021/7/21 20:44:45 | 1910000087880 | 210231A5LLN1830002WM | 210231A5LLX20B0000H5 | 7*24*NCD | 2021/7/22 16:53:00 | 2021/7/23 10:06:00 | 李星威 | [腾讯RMA申请]网络设备接口模块210231A5LLN1830002WM故障申请,麻烦RMA | |||||
| 2021072231107 | ticket-202107200660 | EGZLC-210722-006 | 2021/7/22 9:11:07 | 1310000043198 | 210231A5LLN18300000F | 210231A5LLX20B000109 | 7*24*NCD | 2021/7/22 15:27:00 | 2021/7/23 10:33:00 | 刘合志 | [腾讯RMA申请]网络设备接口模块210231A5LLN18300000F故障申请,麻烦RMA | |||||
| 2021072258399 | ticket-202107180748 | ESHLC-210723-001 | 2021/7/22 10:41:15 | 1910000122085 | 210231A5LLN1910005PP | 210231A5LLX20B00011W | 7*24*NCD | 2021/7/23 9:28:00 | 2021/7/26 14:10:00 | 陈琳 | [腾讯RMA申请]网络设备接口模块210231A5LLN1910005PP故障申请,麻烦RMA | |||||
| 2021072220990 | ticket-202107220622 | ECQLC-210722-001 | 2021/7/22 13:55:36 | 441921746895 | 210235A3HEH20A000213 | 210235A3HEH2160C008R | 7*24*NCD | 2021/7/22 14:54:00 | 2021/7/23 14:55:19 | 杨丹凌 | 设备故障派个rma过来 | |||||
| 2021072278139 | ticket-202107190376 | EBJLC-210722-001 | 2021/7/22 15:36:17 | 1810000050586 | 210231A7LVN1860006FX | G10231A7LV0605CB | 7*24*NCD | 2021/7/22 16:53:00 | 2021/7/23 16:00:00 | 莫嘉 | [腾讯RMA申请]网络设备线缆210231A7LVN1860006FX故障申请,麻烦RMA | |||||
| 2021072366730 | ticket-202107211338 | ESHLC-210724-001 | 2021/7/23 15:30:35 | 1910000122051 | 210231A085N159000585 | 210231A085X2070000ZT | 7*24*NCD | 2021/7/24 9:36:00 | 2021/7/26 13:00:00 | 张黎洁 | [腾讯RMA申请]网络设备接口模块210231A085N159000585故障申请,麻烦RMA | |||||
| 2021072317172 | ticket-202107220236 | ESZLC-210727-001 | 2021/7/23 17:35:23 | 1910000087962 | 210231A5LLX1960000FR | 210231A5LLX20B0000HW | 7*24*NCD | 2021/7/27 14:43:00 | 2021/7/28 13:00:00 | 刘瑶 | [腾讯RMA申请]网络设备接口模块210231A5LLX1960000FR故障申请,麻烦RMA | |||||
| 2021072428644 | ticket-202107230294 | ENJLC-210727-001 | 2021/7/24 14:17:28 | 1810000078469 | 210231A4UFN177000024 | 210231A4UFX211000299 | 7*24软件服务 | 2021/7/27 15:43:00 | 2021/8/2 16:00:00 | 闵嘉 | [腾讯RMA申请]网络设备接口模块210231A4UFN177000024故障申请,麻烦RMA | |||||
| 2021072499305 | ticket-202107240458 | ECDLC-210724-001 | 2021/7/24 15:51:51 | 118742036 | 210231A4UFN1850001WL | 210231A4UFX20100012M | 7*24*NCD | 2021/7/24 17:06:00 | 2021/7/26 18:00:00 | 邓利琼 | [腾讯RMA申请]网络设备接口模块210231A4UFN1850001WL故障申请,麻烦RMA | |||||
| 2021072631337 | ticket-202107220274 | EGZLC-210727-001 | 2021/7/26 10:26:16 | 1310000043162 | 210231A2KLX165002221 | 210231A2KLX20A0008BP | 7*24*NCD | 2021/7/27 10:44:00 | 2021/7/28 13:28:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A2KLX165002221故障申请,麻烦RMA | |||||
| 2021072686257 | ticket-202107231304 | ECDLC-210727-002 | 2021/7/26 14:12:14 | 118742035 | 210231A2KLX166002075 | 210231A2KLX212000312 | 5*8*NBD | 2021/7/27 10:48:00 | 2021/7/28 16:00:00 | 邓利琼 | [腾讯RMA申请]网络设备接口模块210231A2KLX166002075故障申请,麻烦RMA | |||||
| 2021072692882 | ticket-202107240738 | EHFLC-210726-003 | 2021/7/26 17:51:32 | 117851140 | 210231A5LLX2050003F4 | 210231A5LLN185000480 | 7*24*NCD | 2021/7/26 18:01:00 | 2021/7/27 11:28:00 | 吴杰 | [腾讯RMA申请]网络设备接口模块210231A5LLX2050003F4故障申请,麻烦RMA | |||||
| 2021072679342 | ticket-202107250252 | ESZLC-210804-003 | 2021/7/26 18:00:23 | 1910000088971 | 210231A2KLX166004625 | 210231A2KLX2080004S0 | 5*8*NBD | 2021/8/4 17:00:00 | 2021/8/5 9:53:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2KLX166004625故障申请,麻烦RMA |