| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2020080355638 | ticket-202007301364 | ESHLC-200803-006 | 2020/8/3 16:42:42 | 1910000199408 | 210231A5LLN19100018Y | 210231A5LLX20600042H | 7*24*NCD | 2020/8/4 8:52:00 | 2020/8/4 12:30:00 | 吴丽丽 | [腾讯RMA申请]网络设备接口模块210231A5LLN19100018Y故障申请,麻烦RMA | |||||
| 2020080362437 | ticket-202007310858 | EGZLC-200803-003 | 2020/8/3 18:03:14 | 1910000286851 | 210231A2KLX165001984 | 210231A2KLX205000H8K | 7*24软件服务 | 2020/8/4 17:54:00 | 2020/8/5 15:07:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A2KLX165001984故障申请,麻烦RMA | |||||
| 2020080336736 | ticket-202008010394 | ESZLC-200803-002 | 2020/8/3 18:04:17 | 1910000103596 | 210231A2KLX166004688 | 210231A2KLX20600084T | 7*24软件服务 | 2020/8/4 8:59:00 | 2020/8/4 12:20:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2KLX166004688故障申请,麻烦RMA | |||||
| 2020080480499 | ticket-202007310966 | EBJLC-200804-002 | 2020/8/4 9:14:20 | 1810000032517 | 210231A2KLX1830001R3 | 210231A2KLX206000708 | 7*24软件服务 | 2020/8/4 18:04:00 | 2020/8/5 14:40:00 | 莫嘉 | [腾讯RMA申请]网络设备接口模块210231A2KLX1830001R3故障申请,麻烦RMA | |||||
| 2020080447778 | ticket-202007311088 | ENJLC-200804-001 | 2020/8/4 13:46:30 | SF1088910568268 | G10231A7LV0500GK | G10231A7LV0607WM | 5*8*NBD | 2020/8/4 14:21:00 | 2020/8/5 9:41:00 | 梁山川 | [腾讯RMA申请]网络设备线缆G10231A7LV0500GK故障申请,麻烦RMA | |||||
| 2020080496610 | ticket-202008040038 | ESZLC-200804-007 | 2020/8/4 14:41:16 | 1910000104375 | 210231A2KLX166005108 | 210231A2KLX20600080V | 7*24软件服务 | 2020/8/4 17:47:00 | 2020/8/5 9:42:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2KLX166005108故障申请,麻烦RMA | |||||
| 2020080499909 | ticket-202008040202 | EGZLC-200804-006 | 2020/8/4 15:09:13 | 1910000286851 | 210231A2KLX165001773 | 210231A2KLX205000H5H | 7*24*NCD | 2020/8/4 17:54:00 | 2020/8/5 15:07:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A2KLX165001773故障申请,麻烦RMA | |||||
| 2020080421708 | ticket-202008031124 | EGZLC-200804-004 | 2020/8/4 15:22:37 | 1910000286843 | 210231A9VAX1980002LY | G10231A9VA050041 | 5*8*NBD | 2020/8/4 16:13:00 | 2020/8/5 10:38:00 | 李胜运 | [腾讯RMA申请]网络设备接口模块CN98A0H0FQ故障申请,麻烦RMA | |||||
| 2020080487632 | ticket-202008030048 | ESZLC-200804-006 | 2020/8/4 16:16:25 | 1910000104367 | 210231A5LLN1860001FL | 210231A5LLX20600040C | 7*24*NCD | 2020/8/4 17:07:00 | 2020/8/5 11:03:00 | 方俊烁 | [腾讯RMA申请]网络设备接口模块210231A5LLN1860001FL故障申请,麻烦RMA | |||||
| 2020080426080 | ticket-202008040044 | ECDLC-200804-001 | 2020/8/4 17:16:24 | 117101876 | 210231A2KLX16A002436 | 210231A2KLX2060006SH | 7*24软件服务 | 2020/8/4 17:44:00 | 2020/8/5 14:00:00 | 黄婷婷 | [腾讯RMA申请]网络设备接口模块210231A2KLX16A002436故障申请,麻烦RMA | |||||
| 2020080575286 | ticket-202008040904 | EGZLC-200805-001 | 2020/8/5 11:15:44 | 1910000286933 | 210231A7LVN1870009G8 | G10231A7LV0608QP | 7*24*NCD | 2020/8/5 11:28:00 | 2020/8/6 9:23:00 | 李胜运 | [腾讯RMA申请]网络设备线缆210231A7LVN1870009G8故障申请,麻烦RMA | |||||
| 2020080581351 | ticket-202008050030 | ESZLC-200805-004 | 2020/8/5 14:51:15 | 1910000105564 | 210231A2KLX166004769 | 210231A2KLX20600080X | 7*24软件服务 | 2020/8/5 17:44:00 | 2020/8/6 9:42:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2KLX166004769故障申请,麻烦RMA | |||||
| 2020080511236 | ticket-202008050880 | ESHLC-200805-003 | 2020/8/5 17:20:51 | 1910000199342 | G10231A7LT0401S0 | G10231A7LT0304KL | 5*8*NBD | 2020/8/5 17:39:00 | 2020/8/6 10:24:00 | 翁玮敏 | [腾讯RMA申请]网络设备线缆G10231A7LT0401S0故障申请,麻烦RMA | |||||
| 2020080611640 | ticket-202008050650 | ESHLC-200806-011 | 2020/8/6 15:22:21 | 1910000199548 | 210231A2KLX1860003F4 | 210231A2KLX2060007NF | 7*24软件服务 | 2020/8/6 16:03:00 | 2020/8/7 10:09:00 | 陈浩 | [腾讯RMA申请]网络设备接口模块210231A2KLX1860003F4故障申请,麻烦RMA | |||||
| 2020080687452 | ticket-202008040300 | EGZLC-200806-005 | 2020/8/6 16:22:21 | 1910000287058 | 210231A7LUN188000137 | G10231A7LU0402MX | 5*8*NBD | 2020/8/6 16:38:00 | 2020/8/7 9:44:00 | 范志江 | [腾讯RMA申请]网络设备线缆TH88A2F10F故障申请,麻烦RMA |